Purchased app not recognized on new phone

i upgraded my iphone 4 to a 5s today and one of my apps isn't showing up on the new phone after i synced everything.
apparently i hadn't backed up to the cloud after i purchased the app but i thought i did. oops!
i paid 1.99 for it and i'm trying to avoid paying again. any ideas?

Hello zoography,
The article below details how to download items you've purchased from the iTunes and App Stores.
Download past purchases
http://support.apple.com/kb/HT2519
Cheers,
Allen

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