Purchased application runs on trial mode only
I published upgrate for applications below but it still runs in trial mode!
Please help!
https://itunes.apple.com/il/app/skazki-pro-martu/id507979798?mt=8
https://itunes.apple.com/il/app/skazki-pro-martu!-igraem-ozvucivaem/id570143364? mt=8
I'm guessin' your from Russia. So if they are running on trial mode, was the purchase made for FREE or paid?
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Photoshop says it's running in Trial mode.
Hi there,
10 days ago I purchased the Lightroom+Photoshop package. I went on to install that on my Mac Pro but now everytime I open Photoshop it pops open the Adobe Application Manager who reminds my that there are X days remaining on my Photoshop trial. Lightroom works without problems.
I can click on either License this software or Contintue Trial. When I select license this software I get the message that login is required. It already knows my Adobe ID. When I click on the Sign In button it just goes to the next screen that asks for a serial number which I obviously don't have since it's a CC product and we don't get serial numbers.
The strange part is, I also installed it on my MacBook Pro and it works flawlessly there. It activates/registers without issues.
Yesterday I removed all the CC software with the provided Adobe CC removal tools. I also manually deleted every trace of Adobe files I could find on my system (application support files in both the Libraries, caches etc). I then went on to reinstall the software but the issue remains. Lightroom works, Photoshop keeps claiming it's running in trial mode.
I searched for a solution to this problem on the internet and these forums at first. There are a lot of people having this issue but no real solution is given (or no solution that actually works for me). It seems to be a somewhat common issue unfortunately.
One of the things I read is that it could be a language issue, when installing the software in a different language than your OS. My OS is in Dutch but I installed the software in English international (because I'm not used to a Dutch language photoshop, I get all lost if it's not in English ). But on the other hand, on my laptop the situation is exactly the same. Dutch OSX, English CC install. And yet that works perfectly.
Also my hosts file is clean, nothing is blocking communication to Adobe servers. I also tried disconnecting and reconnecting my account from inside the Creative Cloud menu app's settings to no avail.
It frustrates me to no end that the almost exact same setup works on my laptop and not on my desktop machine. Especially because the Mac Pro is my work machine and I rarely, if ever, use Photoshop on my laptop.
I really don't want to wait and see what happens in 20 days when the trial runs out. I don't know what to do anymore after doing that clean install (unless I missed just that crucial file that causes the issue..). Maybe it's an issue on the CC authentication server's end. Maybe I tried reinstalling too many times and it now thinks I'm running it on more than 2 computers? But that seems unlikely.
I'm running OSX 10.9.2 on both machines.Chat Now button near the bottom for Activation and Deactivation may help
http://helpx.adobe.com/x-productkb/policy-pricing/activation-deactivation-products.html -
CC applications went to Trial mode after I had to change my password
Adobe's Customer Security e-mail asked me to change my password a week ago. I did that, but now all my CC applications start in trial mode. I can choose between License or Trial. But in the last 11 months of being a Creative Cloud member I've never received a serial for licensing. Also, I can't sign in to the Creative Cloud desktop app ("Sign in is currently unavailable"; it's been like this for a week)
Thanks, but it seems I've been signed out for a week now. This is the message I get each time I try to sign in:
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Why is my Acrobat Pro now running in "Trial" mode?
Today when I attempted to launch Acrobat v10.1.12 (previously installed with CS6), I was prompted to sign in.
When I signed in, I am alerted that I am running in “Trial” mode. I am licensed to use Acrobat Pro through my CS6 license.
I recently signed up for CC in order to open and work on newer files provided to me.
Is this issue is related to the CC subscription, and how can it be resolved?It could be CC taking over the CS software regardless that it should not. See if the following related posting helps:
How do I prevent Creative Cloud from taking over my CS6 perpetual license? -
all my applications are in trial mode. I paid for my student plan and still cant install, keeps saying that my trial has expired and then asks me for serial number which i never recieved. i dont know what to do
Hi Alena,
Please refer to the help document below to fix this error:
Creative Cloud applications ask for serial number
Regards,
Sheena -
Dreamweaver CC only runs in trial mode
I've just purchased Dreamweaver CC. When I launch it Adobe App Manager asks me to either run as trial or license the software. When I try to license the software I log into my adobe account, then the app manager asks me for my serial number. Since I purchased this as a subscription I don't have a serial number. How do I fix this?
Hi,
Here are the few steps:
1. Please login to https://creative.adobe.com using your Adobe Id and Password and click on the My Account, if it is is showing 20 GB that means the creative cloud is active.
2. After that check this link http://helpx.adobe.com/creative-cloud/kb/ccm-prompt-serial-number.html and if everything is alright then donwload Adobe Creative Cloud via https://creative.adobe.com/apps
3. Still no success then in windows 7 navigate to following location:
/windows/system32/drivers/etc
1. look out for "Hosts" file
2. Open it with notepad
3. Check if you have any entry for Adobe
4. Remove the entries and try again launching any product from CS6
On Windows XP navigate to following location:
\windows\system32\drivers\etc
1. look out for "Hosts" file
2. Open it with notepad
3. Check if you have any entry for Adobe
4. Remove the entries and try again launching any product from CS6
Mac:
1. Please click on "Go" and navigate to /private/etc
2. Open "hosts" file and check out for any entries for Adobe.com
3. Remove the entries and save the file
4. try again launching any product from CS6
Ankit -
Since the last update my Creative Cloud connection signs itself out several times a day. Applications continuously revert to trial mode and need to be relicensed. I cannot stress how annoying it is to be reading a PDF only for Acrobat to close and then be invited to start my "trial". Whilst this doesn't actually stop my use of the Adobe applications it is very disruptive to my normal work flow. What I struggle to understand is why the appliactions so quickly revert to trial mode. Surely even if the CC connection is lost they should remain licensed for days?
Running Windows 7 and the main apps I use are Illustrator CS6, Illustrator CC, Photoshop CS6, Photoshop CC & Acrobat XI Pro.
RichardJo: hello
Jagadish: Hi Jo .
Jo: Since I last updated Photoshop some weeks ago, connection signs itself out several times a day. Applications continuously revert to trial mode and need to be re-licensed.
Jo: I can see this was mentioned in a forum a couple of years ago but can't see there was a definate solution
Jo: I spoke to someone here yesterday, they had me sign out of creative cloud and back in, but that froze my computer, as all adobe programs do at the moment, and the chat window disappeared
Jo: I have tried the things suggested on this page https://helpx.adobe.com/creative-cloud/kb/unable-login-creative-cloud-248.html
Jo: except for Download the IMSLib Replacer, because the link is broken
Jo: which i mentioned yesterday, but it would appear it has not been fixed
Jagadish: I understand that you wish to activate software .
Jo Wickham: Oh my gosh no -
Guys,
I've just purchased a CC membership on monthly basis, and when installed the application it gave me option to run as trial or enter serial number. So my question is... Is this normal that even after buying I have to run it as trial for one month or I have to have some kind of serial number to register...
ThanksHi Rebeldesigner,
Welcome to Adobe Forums
As you have purchased the product you do not have to use it as a trial version, its an error which some times ask for a serial number.
You can follow the below mentioned link for a solution-
Creative Cloud applications ask for serial number
Let us know if that helps!
Thanks
Garima -
Why is my paid Creative Cloud Membership running in Trial Mode?
I have applied suggestion found in Help and Forum. Nothing Works.
Suggestion 1.
Unistall Adobe Creative Cloud reboot computer reinstall. Sign into Adobe with account. Done. Ground Hog Day. Same result. Trial Mode still
Suggestion 2.
Download and run Appliaction Manager.
Deactivate software. Not possiable. Option NOT - note again NOT available. So why does the Help Page suggest an option that does not exist.
I cannot believe how out of touch you guys are.You are talking to other forum members, here, although Adobe may peek in from time to time.
Deactivating is a possibility with PS-CS6 and other non-Cloud products. Without knowing what Help page you’re viewing it’s hard to judge how applicable it is.
Deactivating a Cloud-licensed app is as simple as signing out of the Create Cloud Desktop app. Presumably you’ve done this multiple times.
If you haven’t yet, do a right-click Run as Administrator on the PS-CC shortcut to make sure it has complete access to update things.
Try a modified version of Suggestion 2, after uninstalling, run the CC Cleaner app, then sign out of the CC Desktop app, then reboot and sign into the CC Desktop app if necessary, then reinstall.
The CC Cleaner app is available, here:
http://helpx.adobe.com/creative-suite/kb/cs5-cleaner-tool-installation-problems.html -
Downloaded full apps are launching in Trial mode only.
Hi
I'm running OSX 10.8.3. Here's whats happened:
1. I downloaded trial versions through my own personal adobe ID launched and used them, all good so decided to buy.
2. I uninstalled the trial versions.
3. I relogged in using my business adobe ID and downloaded the full versions.
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I've unstalled and downloaded a couple of times but the problem persists. Any advice welcome, as I'm not sure what to do next.
Thanks in advance.Refer to this:
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Mylenium -
after downloading and installing the program it won't let me validate it. I close the program and launch it again but now when I sign in nothing happens. It just sits there.
seanare wrote:
Thank you, as I noted here, your post was the key to my getting a Windows 8 SecureBooting setup on a W530.
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Thank you again good sir.
You are welcome... and I'm happy that the change of the file system helps with windows 8 too. Thanks for confirming that.
abvasili
I'm just a volunteer. I like to help others where I can. Do my ideas work? I hope so. o_O
Who helped you today? Do not forget to thank him.
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or
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