Purchased apps are not in App Store anymore. Message states "You have not yet purchased any apps."

I just did a software update today and also changed my Apple ID password at the same time.
Now when I log in to the App Store, all of the apps that I previously purchased are gone.
They were there when I first went in to the store and as soon as I viewed my account information and then clicked back on the purchased tag, everything was gone and the message states "You have not yet purchased any apps."
Any suggestions?

Thanks Carolyn... I tried that but they are still not showing up. I ended up going to their support page and filled out a form with a description of the problem. I hope that I get a response soon.
Just in case, the link for the form is below.
http://www.apple.com/support/mac/app-store/contact.html?form=account&topic=Mac%2 0App%20Store%20Account%20and%20Billing

Similar Messages

Some of the items in the itunes library not were not copied to the itunes phone because you have not authorized them for this computer

I'm getting a "some of the items in the itunes library not were not copied to the itunes phone because you have not authorized them for this computer" error message for some of my songs when I'm syncing to my iphone to my laptop. I've authorized the computer, but I still get this error messge. Any suggestions?

Were these items purchased with a different Apple ID than the one you normally use? If so, authorized the computer for that Apple ID.

I have created apple id. rescue email id verified. I like to download songs and software message displayed you have not verified. what i will do

I have bought ipad mini. I have created apple id with rescue email id is gmail. email verification sent to rescue email address and verified email verification. I would like to download software and others from my apple id but message displayed" you have not verified email. Again resent verification, message displayed "you have previously verified. My apple id not displayed in box. your email verification sent to your apple id but sign in my apple id but inbox not displayed and no emai content. how i dowload from itune and istore.
Thank you

Did you create a brand new account or change an existing Apple ID?

Since last software update, pre-paid internet does not work anymore. Get "you have not signed up for a data plan" message. Pre-paid acct is in order! What's up???

I have had an iPad 3G for more than a year now. I did not get it with a SIM card, since I expected to use almost completely at home, where we have wireless internet. Eventually, I decided it would be handy to be able to take it on the road, and signed up for pre-paid Internet with KPN (national Dutch telecommunications company). That worked fine, until the last big iPad software update. Since then, whenever I try to make a connection outside the house, I get the following message…
Mobile Data Account
You have not signed up for a data plan.
Would you like to set up a new account?
If you don’t, you can do it later in Settings.
…with the options of ‘Later’ or ‘Now’ to press. If I press Now, I get a screen “Please wait while the page is loading – this should only take a few seconds to complete.” But it never does, the ball just keeps spinning and spinning and spinning….
To my mind, with pre-paid internet I should not HAVE to set up a Mobile Data Account in the first place. I’ve checked with KPN, and my account is completely in order. I’ve checked with the local Apple store, and the geniuses say they’ve never seen this. Can anyone help me?

I updated to 3.6.4 and when I went to NetFlix to watch the next show of a series, it said
something like
Installation complete, restart your browser.
I restarted browser, same problem. Restarted comp. Same problem.
I updated Adobe Flash 10.1, still same problem.
But able to watch some vids on other sites, but full screen gave me the big blank white screen with audio only, had to click around in the dark ( so to speak) to find the minimize button.
I did a System Restore to before the Firefox and Adobe updates.
I then did not update Firefox as recommended and went to NetFlix and wellah, i can view the movies again.
And Full Screen is fine.
I then experimented and updated Firefox only, went to NetFlix and got same msg with no viewable shows.
So did a System Restore once more.
Staying at 3.6.3 for a while longer until I know I can watch my movies.
I don't own a TV, so this is my only form of an occasional escape.
I do hope this is figured out soon.
With what I have done, it seems to be Firefox, Not Flash.
Good Luck to us all.

HT4311 Hi, I am trying to use my phone in Japan. It is a PAYG phone purchased directly from the Apple web store currently with Vodafone. Have tried to purchase a sim in Japan but can not do. Help please! I feel as if I have wasted my money! Bought 5 iPads

Hi again,
I have purchased 5 iPads and 1 iPhone 4S in the UK thinking if I invest in an Apple top of the range I am covered worldwide for usage. Apparently not!
Got the phone as a PAYG and use with vodaphone, but got it direct from Apple.
Any help to buy a microchip from Japan would be much appreciated.
I feel as if I have wasted my money.
David

Hi @imobl,
You sound like an Apple support guy who hasn't been able to answer my questions.
To respond to some of the points you made,
- I did not ignore Ocean20's suggestion. If you has read my post, you would have known that I took my phone to the apple service centre where they tried this restore on THEIR machines. I am assuming that Apple guys know how not to block iTunes. So I actually do not understand your point about me trying the hosts file changes on my machine. Do you not believe that apple tested this issue with the correct settings?
- you also give a flawed logic of why the issue is a hardware issue. You mentioned that If I thought that the issue was with the software, i should try a restore and getting it to work. The problem is that my error (23), and many others comes up when the restore fails. And you would be astonished to know that not all errors are hardware errors. Sometimes even software errors prevent restores. Funnily enough Apple itself mention that 'in rare cases, error 23 could be hardware related'.
- all Apple has done so far is replicate the issue. I don not know how anyone can conclude that the issue is a hardware issue.
And by the way, I am not certain that this is a software bug. Again if you read my Posts, you will notice I only want a confirmation,/proof that the issue is hardware related as they mention..
Please refrain do. Responding if there is nothing to add.

TS3988 icloud will not back up however the message stating i have not backed up in three week will not disappear or back up. Frozen in this state

Frozen in icloud back up. Will not follow through with back up. Plugged in, locked and connected. Holding power button does not work and screen will not allow and communication by touch...

Welcome to the Apple Community.
Try a hard shutdown (hold down the power and home screen buttons together until it shuts down)
If your back up continually fails, you might try turning off back up on your mobile device (settings > iCloud > storage & backup) and then deleting the backup file from iCloud by swiping the backup file on the mobile device (settings > iCloud > storage & backup > manage…) and then turning back up on again.
Being able to back up to the cloud can be very useful, especially if you don't have access to a computer or have infrequent access to one, however unless you specifically need to use iCloud for back up, you will find backing up to iTunes significantly more convenient and possibly more reliable.

Whenever I updated or downloaded a new app from the App Store, a message appears saying: "Account Not In This Store Your account is not valid for use in the U.S. store. You must switch to the Swedish. store before purchasing." I made some research onl

Whenever I updated or downloaded a new app from the App Store, a message appears saying:
"Account Not In This Store
Your account is not valid for use in the U.S. store. You must switch to the Swedish. store before purchasing."
I made some research online and asked a few of my friends with the same problem. All they did was sign out of iTunes from settings>iTunes & App Stores or from the App Store itself and signed back in. It worked for many of them but not with my iPhone 4s. It really does get on my nerves to always sign out and back in to the App Store as it sometimes works and allows me to update and download or most of the time it doesnt.
When viewing my Apple ID account on my iPhone (after entering the password) it either views my account or says:
"This Apple ID is only valid for purchases in the U.S. iTunes Store. You will be switched to that Store. Try your purchase again."
So I press on OK then either switches me to the App Store app of its choice, or says "Cannot connect to iTunes Store".
I tried restoring iOS6 hoping it was a bad installation, but i still have the same problem.
Can anyone help me please?
Arian

Are you sure your AppleID is NOT tied to the US store? If you are trying to buy an app from the Swedish store you will be unable to do that. Some apps are only available on certain stores. That is why you get the "Cannot connect to the iTunes store" message when trying to buy that app. Your updates are being done from the US store ; thats why you can update sometimes and sometimes not.
If you keep encountering problems contact iTunes support. They will help you sort it out.

I have downloaded mountain lion from the app store on another computer. I have then gone to find it in "purchases" in the app store on my own macbook pro and it just comes up as "you have not purchased any apps" how to I get my mountain lion?

I have downloaded mountain lion from the app store on another computer. I have then gone to find it in "purchases" in the app store on my own macbook pro and it just comes up as "you have not purchased any apps" how to I get my mountain lion?

Mac App Store: Hiding and unhiding purchases
http://support.apple.com/kb/HT4928

When i attempt to download a 'free' app from the app store error message comes up: "Account Not in this store- your account is not valid for use in the US store. You must switch to the Guyanese store before purchasing."

when i attempt to download a 'free' app from the app store error message comes up: "Account Not in this store- your account is not valid for use in the US store. You must switch to the Guyanese store before purchasing."

Change App Store
1. Tap "Settings"
2. Tap "iTunes & App Stores"
3.Tap "View Apple ID"
4. Enter your user name and password.
5. Tap "Country/Region."
6. Tap "Change Country/Region"
7. Select the region where you will be located.
8. Tap "Done".

I am unable to complete Synching with my IPhone 4S as it tells me reason is that Apps are unable to be determined on my phone however all of them Purchased from I Tunes. Can someone assist me with a Solution

I am unable to complete Synching with my IPhone 4S as it tells me reason is that Apps are unable to be determined on my phone however all of them Purchased from I Tunes. Can someone assist me with a Solution

You can't merge accounts. But you can check your purchase history:
iTunes Store & Mac App Store: Seeing your purchase history and order numbers
http://support.apple.com/kb/HT2727
Also, what may seem stupid to you... may be a protection of privacy to others.

You have not purchased any apps

My App Store is showing "You have not purchased any apps."
I just installed Mountain Lion and tried to log in with my account on my husband's computer to install it there, but is gave me the above message. I logged out and came back to my computer and logged out there, thinking that was the problem. I logged in on his again, but got the same message. Now, when I log in on my computer I get the same message here too.
Please help!

Open app store look in the Store menu, view you account, and check for "hidden items" they may be there, that's were mine was when I couldnt find it !

HT201272 Can you access paid for apps/movies from iTunes on another device if you have not synced? I need to delete movies from my iPad to make space but don't want to forfeit the purchase as have not synced movies to another device yet.

Can you access paid for apps/movies from iTunes on another device if you have not synced? I purchased movies on my new iPad, but need to delete some off as have no space left. I have not synced the movies I have purchased on my iPad to any other devices as yet and want to know if I can retrieve the movies from iTunes later if I removed them now without syncing first? I do not want to forfeit my purchases.. Please help!

Welcome to the Apple Community.
You can re-download content purchased from the iTunes store (availability varies depending on location) using the purchased option from the Quick Links section in the top right corner of the iTunes homepage in your iTunes application on your computer.
You can re-download content purchased from the iTunes store (availability varies depending on location) using the purchased option which is revealed in the iTunes app on your iOS device by tapping the more button at the bottom of the screen.
If the problem re-occurs, select the content which is causing a problem and use the 'Report a problem' button in Your Purchase History using your computer.
Try deleting the problematic book (electing to remove original file if/when prompted) and then re-downloading the file from the iBook store.
You can re-download content purchased from the iBook store (availability varies depending on location) using the purchased option from the Quick Links section in the top right corner of the iTunes homepage in your iTunes application on your computer.
You can re-download content purchased from the iBook store (availability varies depending on location) using the purchased option at the bottom of the screen after you tap the store button in the top corner of the iBook app on your iOS device.
If the problem re-occurs, select the content which is causing a problem and use the 'Report a problem' button in Your Purchase History using your computer.
You can re-download content purchased from the app store using the purchased option from the Quick Links section in the top right corner of the iTunes homepage in your iTunes application on your computer.
You can re-download content purchased from the app store using the purchased option which is revealed by tapping the updates option at the bottom of the screen of the App store app on your iOS device.
If the problem re-occurs, select the content which is causing a problem and use the 'Report a problem' button in Your Purchase History using your computer.

HT1918 I've canceled the billing info, got an app store pre paid card and still can't download any apps! Free nor purchasing! Hel

I've canceled the billing info, got an app store pre paid card and still can't download any apps! Free nor purchasing! Help!!

If you're in the USA, it would be hard to zero balance a gift card just with purchases as there are sales taxes in most areas that you don't know the amount of until the purchase is complete. My guess is that the issue is with the last purchase, there wasn't enough credit left on the card to cover the sales tax.
Contact Mac App Store Supprt to find out the details'
Mac App Store Support -
http://www.apple.com/support/mac/app-store/

HT204266 My iPad (version 1, IOS 5.1) has quit connecting with the store. I am unable to update or buy any app. I did a reboot and a reset with deleting the data. I can not find anything in support for this problem. Any help will be appreciated.

My iPad (version 1, IOS 5.1) has quit connecting with the store. I am unable to update or buy any app. I did a reboot and a reset with deleting the data. I can not find anything in support for this problem. Any help will be appreciated.

My iPad (version 1, IOS 5.1) has quit connecting with the store. I am unable to update or buy any app. I did a reboot and a reset with deleting the data. I can not find anything in support for this problem. Any help will be appreciated.

'You have not yet purchased any apps' message in my purchased window?

'You have not yet purchased any apps' message in my purchased window? tried signing out and signing in again and restart..

This was because I had created a second account after total reinstall of the HDD at Genius session. Once I had reverted to my initial account all was revealed. Although I was told this was needed I had forgotten this step after my Genius session.

Purchased apps are not in App Store anymore. Message states "You have not yet purchased any apps."

Similar Messages

Maybe you are looking for