Purchased apps missing from App STore
The "Purchased " page is blank on my iPad. I can view categories, updates, etc. but none of my 50+ apps show on the purchased scReen. The individual apps appear on the desktop and are operational, but the stor does not show them.
Many people are writing about this all over the internet but no one seems to have a solutuion. Seems problem just fixes itself after awhile. There are so many complaints I can't understand why Apple isn't proactively communicating about this problem/solution..
I checked in the Purchases tab to see if Bento would be listed...but Bento is not showing up...even though I paid for version 3. Clearly I should be allowed to download the copy I purchased....but if you're saying I'm allowed to download the new version without charge...then this isn't happening to me because Bento is not showing up at all on the Purchases tab.
I don't know what vendors policy is for people who purchase "new" versions of software...for example...Bento 3 and after Bento 4 comes out...what happens if you paid for version 3 when version 4 comes out? I should be allowed to get the new version free of charge *unless* the vendor states you have to repurchase the item if they release a new version. This is the case I'm experiencing when I try looking for Bento on my iPad. BTW, I did not get the new update for Bento when version 4 came out. This was out before I experienced the whole "invisible" apps mystery on the Purchases tab two days ago.
Similar Messages
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Two weeks ago Purchasing 60 songs from iTune store.So Two of them play only half of song and then jumping to another songs.What is could be?Looks like is not been downloaded full.Can i get this two songs to play correct?Many thanks Aleksejs!!!
If your country's iTunes Store allows you to redownload purchased tracks, I'd delete your current copies of the dodgy tracks and try redownloading fresh copies. For instructions, see the following document:
Downloading past purchases from the App Store, iBookstore, and iTunes Store
Otherwise, I'd report the problem to the iTunes Store.
Log in to the Store. Click on "Account" in your Quick Links. When you're in your Account information screen, go down to Purchase History and click "See all".
Find the items that are not playing properly. If you can't see "Report a Problem" next to the items, click the "Report a problem" button. Now click the "Report a Problem" links next to the items. -
I HAVE JUST PURCHASED LES MISERABLES FROM THE STORE BUT TWO TRACKS DID NOT DOWNLOAD. CAN I GET ANOTHER DOWNLOAD FROM THE STORE OR A REFUND? ALTERNATIVELY CAN I DOWNLOAD THE WHOLE ALBUM AGAIN FREE?
Try the Store tab in iTunes and Check for Downloads.
If that doesn't work go to the main itunes store screen in itunes and on teh right side under quick links see if you have a purchased secrion - do the tracks appear there for download?
Failing that contact support:
http://www.apple.com/support/itunes/store/ -
I am a resident of Canada. I cannot purchase any items from ITunes Store because I cannot update my billing address correctly. It is always default to US address. Why?
iTunes Store: Changing Account Information
http://support.apple.com/kb/HT1918
iTunes Store: Associating a device or computer to your Apple ID
http://support.apple.com/kb/ht4627
Apple ID Support - Manage Account
http://www.apple.com/support/appleid/manage/
Switching an iTunes Store account to a different country
http://www.ilounge.com/index.php/articles/comments/switching-an-itunes-store-acc ount-to-a-different-country/
Cheers, Tom -
I forgot the answers for the security questions, so i'm not able to purchase any thing from apple store. What can i do?
If you have a rescue email address (which is not the same thing as an alternate email address) set up on your account then the steps half-way down this page should let you reset them : http://support.apple.com/kb/HT5312
If you don't have a rescue email address (you won't be able to add one until you can answer 2 of your questions) then you will need to contact iTunes Support / Apple to get the questions reset.
Contacting Apple about account security : http://support.apple.com/kb/HT5699
When they've been reset (and if you don't already have a rescue email address) you can then use the steps half-way down the HT5312 link above to add a rescue email address for potential future use -
Hi. l recently purchased 2 ringtones from itunes store. When l asked the system provider to transfer my data from old phone to the new iphone 5, it gets override. When i try to downloa the same ringtone again, l was asked to purchase it again. Please help tks
You only get one download.
Did you fail to save your ringtones to your computer? -
I was looking to purchase an album from the store but it says partial album despite all tracks appearing to be present and there is no price or ability to download....
Hi,
Please try this: https://www.mozilla.org/en-US/firefox/new/ -
HT3702 purchased Hotspot VPN from apple store but didnot download
Dear Support, I purchased Hotspot VPN from apple store and they debet my account but never download it into my phone. please contact for info that you need, my email address: [email protected]
ThanksOr return it and download one if the free version of Office available on the web such as OpenOffice.
Allan -
Guam<--(United States Terretories) Not able to purchase digital copy from online store? Why? especially developers program. is their anyway to get service directly from Main Land rather than going to other countries' or 3rd party resellers' to get products?
This is a user to user forum, sorry we would have no idea. I'd suggest you contact Apple directly. The number for customer relations in the US is 800-767-2775, I have no idea that number will work in Guam or not.
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Purchased two books from IBooks store, no pictures.
I purchased two books from IBooks store (both $12.99). "A Company of Heroes" is one. The books are excellent but do not contain any pictures that the hardcover editions have in my local bookstore. I could have bought the print versions for around $15.00, now I feel it was a waste of $$. I checked all the settings and the addendum has a list of all photos in the book but no way to access them, if they are even there. Any thoughts
It's apparently quite difficult in the current ePub specification to do layouts that combine images and text. The Winnie-the-Pooh book is frequently held up as a very hand-crafted example not easy to duplicate. Supposedly the publishers and other concerned parties are working on updating the specification to address some of ePub's shortcomings, but what might come of that and when is difficult to estimate.
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If I purchase Iphone 4s from apple store, Can I claim the stuff at "istudio" in my country when it has any problem? Or do I have to buy for the warranty as well? I am deciding between ordering from apple store and buying from the representative.
Warranty is ONLY valid in the country where the device was originally sold by Apple.
The ONLY exception is for devices sold in the EU, as warranty and service can be obtained in any EU country.
The warranty on the iPhone is not International. -
I purchased a ringtone from itunes store on my iphone5 but cannot find how to assign it as my ringtone. Can anyone offer suggestions please
Help again! lol
tonight I tried to download a ringtone to my iPhone 5. Picked out the one I wanted, clicked on "buy" and was asked for my p/w & if I wanted to assign it to a contact. Yes, entered correct p/w & yes. NO DOWNLOAD - it doesn't show up in my Ringtones under "Sounds" or "Text Tones" and a search of my phone doesn't show it. So, even though my balance was subtracted the cost, I tried again....still doesn't show up on the phone OR in iTunes on my iMac or iPad - and I was charged for it again!! ETA: It doesn't even show up in recent purchases.?!?
iMatch is turned on in all devices and I noticed that in iTunes on my iMac, there is NO tab for "Ringtones" or "Tones" in the top menu across my iTunes screen....however, in my library on the Mac there IS a line item for ringtones, but it's empty when I click on it. This is the 2nd ringtone I've purchased that doesn't show up; thrtefore I cannot use either one but have been charged for both...GRRR
I also noticed tonight that a lot of my options in my Library on the Mac are "grayed out" so I can't even get into them. Yes, I'm signed in & all devices are
authorized. Can't even sync my iPhone & yes I checked that it's marked on both devices. *sigh*
What do I need to do? The closest Apple store is over an hour away from me. Should I reset iTunes or the iPhone (or both)? Not really what I want to do on my long weekend now that I'm finally down to 2 jobs 6 days a week!
TIA for any help anyone can give me!
(BTW, it turned out the other ringtone I'd purchased on 12/1/11 was no longer available (3rd ringtone - actually 1st so the ones in this question are #'s 2 & 3), and Apple was kind enough to give me some free songs.) -
I really want to purchase music albums from iTunes store. but the payment option is so painful. I have a SBI ATM *** Debit Card. So please do something on Indian store payment option. At-least create a alternative payment, like Internet Banking...
We are fellow users here on these user-to-user forums, you're not talking to iTunes Support nor Apple.
Do you have a credit card, or a different debit card that you could try (some are apparently still accepted in India) ?
If you want to leave feedback for Apple then you can do so via this page : http://www.apple.com/feedback/ -
purchased ringtones missing from my iphone since i just updated to iso 5.0.1 on and iphone 4. they are on my laptop as ringtones in the itunes program butwith an exclamition mark against them.
any ideas please?Look on all you screens and inside all your folders. If you swipe to the right and type Passbook into spotlight search, it will show the name of the folder to the right of Passbook if it is inside a folder.
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HT201272 App I purchased now missing from AppStore.
In September of 2011, I purchased Screen Record Pro from the App store for $4.99. It is still on my desktop and I love it. I just got a new MacBook Air and I was disappointed to see that app missing from my purchase history. How can I get this app again?
- NIf the developer no longer sales the app through the Mac App Store there is no way to get the app by way of Apple. Apple constantly encourages everyone to back up their content.
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Hi There,
I am deploying a custom windows 8.1 enterprise image via SCCM to Surface Tablets in our corporate environment. We currently are using windows 8 ONLY on surface hardware.
We only have 4 in the wild but all are having the same issue. The camera app tile/shortcut is missing from the all applications menu.
If I try to launch it from the c:\windows\camera folder i receive an error regarding Windows.UI.Xaml.dll as I believe it needs to be called via the modern environment (not desktop).
It dose not appear to be a hardware issue as third party camera apps seem to work.
Also, when i search for the app in windows store it cannot be found. I can find it when i search the store via IE but when I click on the link to open it in the windows store i am only presented with the stores front page.
Any advice would be appreciated as my users are keen to use the camera on their surface pro 3's.
ThanksThis sounds as though the Camera app has become corrupt in your image. I would attempt to reimage one of the devices with a vanilla environment to see if the issue appears, if not, I would
evaluate the difference between the Camera app in the vanilla environment and the production environment. Specifically, you may need to ensure that the correct version of Camera is provisioned in the base image.
Brandon
Windows Outreach Team- IT Pro
Windows for IT Pros on TechNet
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