Purchased boxed product but says redemption code invalid

Several months back I purchased a boxed adobe photoshop elements 12 and adobe premiere elements 12 at Best Buy. The MacBook Pro I purchased at the same time does not have a CD/DVD player/burner which I questioned because the boxed adobe product is a DVD installation. The Best Buy salesman said I could go online and download and wouldn't have to use the DVD to do so. I haven't had time to do so until now, several months later. I does not show I have a product registered even though I have a redemption code which I keyed in and it came back with my two serial numbers. But when I use either serial number to download the product from the adobe website, it tells me I do not have a valid serial number. What do I do now???

Thank you for your reply John. Yes, I've gone there and talked with 3 different tech support. I've downloaded 4 times now. 1 hour 25 minutes each time just for it to then tell me "can not write file". Could it have anything to do with it taking too long to download? Could it have anything to do with java script because when I tried to copy and paste the adobe download link in my address bar, the link turned into "java script void" or something similar? It should be this complicated. I've also gone in to make sure my computer is configured to allow me to "read & write".

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I'm pulling me hair out! Trying to install Photoshop CS6 (mac). Went to web site www.adobe.com/go/getserial and typed my 24 digit redemption code into the six fields. I was very careful not to mix the zero (0) with the leter O.
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Curt, thanks. Just completed a live chat with Adobe customer service and resolved the problem. Got my serial number and headed to my account to start downloading.
I appreciate your email and when I read it there was a gasp! Bought it through Amazon.
Lenny SimpsonCollision Analysis & Reconstruction, LLCc: 240.876.1412o: & fax: 301.774.4754
Date: Thu, 21 Nov 2013 11:14:13 -0800
From: [email protected]
To: [email protected]
Subject: CS6 REDEMPTION CODE INVALID
    Re: CS6 REDEMPTION CODE INVALID
    created by Curt Y in Photoshop General Discussion - View the full discussion
Check to make sure the program is a Mac version. s/n determines OS. If it is mac OS then call Adobe and ask them to verify s/n, it could be a fake program. Happens all the time on eBay.
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Purchased boxed product but says redemption code invalid

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