Purchased but can't download Photoshop

Purchased but can't download Photoshop

What exactly means "can't"?  What version are you trying to download?
See also https://helpx.adobe.com/download-install.html

Similar Messages

  • I purchased but can't download Acrobat XI to a windows vista machine

    I purchased but can't download Acrobat XI to a windows vista machine

    Did you ever get a resolution to your problem?
    Superficially, I am experiencing something similar.

  • U2 album showing purchased but can't download on my iPhone

    When I go on iTunes the album shows purchased but I can't find it ANYWHERE on my phone.  I'm aware of the fixes from my desktop but I haven't seen any to download it on my phone (I'm not near my desktop).
    Thanks

    You should be able to download it by turning on Settings > iTunes & App Store > Music (under 'show all') 'on' - it should then show in the Music app with a cloud icon against it so that you can download it.
    Or go to the Purchased tab in the iTunes store app, select Music, Not On This iPhone and it will probably show under 'Various', not U2 - it should correctly show as U2 in the Music when it's downloaded

  • HT201272 i have music that i purchased but can't play on my computer cause it says it is in the cloud???  help

    i have music i have purchase but can't download on to my computer.  I says it is in the cloud.  help!!

    Which OS version are you on?
    Which Mac - model/year?
    Did you download all 5 movies (depending on your connection, that could have taken quite some time)? Have you checked to see if they're available for download?

  • Can't download Photoshop CC Download seemed damage error

    I bought the 9.99$ Photoshop CC + LR5
    I download Lr but can't download Photoshop CC it says (translate from French) Download seemed damage. Try again in few minutes (-60). Same thing with Bridge.
    Same thing happened with Lr at first but download correctly. Couldn't download the trial either.
    I'm with Windows 7. I retarted my computer, close all programs nothing works.
    Does someone knows what to do?

    Caterin Arsenault for download errors please see Error downloading Creative Cloud applications - http://helpx.adobe.com/creative-cloud/kb/error-downloading-cc-apps.html.

  • I would like to do the 10 dollar a month download for photoshop but i already have purchased Lightroom,  can i get photoshop and muse for that price?

    I would like to do the 10 dollar a month download for photoshop but i already have purchased Lightroom,  can i get photoshop and muse for that price?

    Change Account https://forums.adobe.com/thread/1465499 may help

  • Can't download photoshop elements 13 purchased on line with download page showing not applicable. what must I do next?

    Can't download Photoshop elements 13 purchased on line with download page showing not applicable.
    What must I do next?
    Years ago started with Photoshop 2.0 advanced to Photoshop Deluxe 4.0 so far so good.
    Purchased Photoshop Elements 8 some time ago, but never got help because Elements never downloaded
    and can only use it just to open pictures that's all.
    Now I Purchased adobe Photoshop Elements 13 and if I can't download this one with no help
    with a Trouble Ticket # 186456123 still pending after a week of promises from support calling
    1-800-833-6687 after 4 phone calls, to call me back.
    Who can I call to get my money back?
    My name is Gunter Krummet (nicknamed Bill)
    My phone number is 815-385-1761
    My Email is [email protected]
    Thank You to anyone that contacts me.

    Downloadable installation files available:
    Suites and Programs:  CC 2014 | CC | CS6 | CS5.5 | CS5 | CS4, CS4 Web Standard | CS3
    Acrobat:  XI, X | 9,8 | 9 standard
    Premiere Elements:  13 | 12 | 11, 10 | 9, 8, 7 win | 8 mac | 7 mac
    Photoshop Elements:  13 |12 | 11, 10 | 9,8,7 win | 8 mac | 7 mac
    Lightroom:  5.7.1| 5 | 4 | 3
    Captivate:  8 | 7 | 6 | 5.5, 5
    Contribute:  CS5 | CS4, CS3
    Download and installation help for Adobe links
    Download and installation help for Prodesigntools links are listed on most linked pages.  They are critical; especially steps 1, 2 and 3.  If you click a link that does not have those steps listed, open a second window using the Lightroom 3 link to see those 'Important Instructions'.

  • Hi got a $9.99 account but four some reason i can't download photoshop its been hanging now for over a hour ]

    hi got a $9.99 account but four some reason i can't download photoshop its been hanging now for over a hour ]

    I am having a similar issue. I was trying to download Bridge trial and I think the download manager was quit in the middle or the internet connection was lost. I un-installed the manager and re-installed it. But no matter what its stuck at 42%.

  • Was able to download and install Premier but can't install Photoshop Elements - getting multiple error messages (pirated software, etc).  Any ideas?

    Was able to download and install Premier but can't install Photoshop Elements - getting multiple error messages (pirated software, etc).  Any ideas?

    download from adobe.com or prodesigntools.com.
    Downloadable installation files available:
    Suites and Programs:  CC 2014 | CC | CS6 | CS5.5 | CS5 | CS4, CS4 Web Standard | CS3
    Acrobat:  XI, X | 9,8 | 9 standard
    Premiere Elements:  13 |12 | 11, 10 | 9, 8, 7
    Photoshop Elements:  13 |12 | 11, 10 | 9,8,7
    Lightroom:  5.7.1| 5 | 4 | 3 | 2.7(win),2.7(mac)
    Captivate:  8 | 7 | 6 | 5
    Contribute:  CS5 | CS4, CS3
    Download and installation help for Adobe links
    Download and installation help for Prodesigntools links are listed on most linked pages.  They are critical; especially steps 1, 2 and 3.  If you click a link that does not have those steps listed, open a second window using the Lightroom 3 link to see those 'Important Instructions'.
    window using the Lightroom 3 link to see those 'Important Instructions'.

  • HT204088 Today I have purchased never line app but can not download. I rechecked with credit card center it paid already. How I should do. It can refund or not?

    I paid from credit card 3.98 usd already for line sticker only 1 item already but can not download.  It can refund or not?

    1. iTunes won't offer cloud downloads for songs that it "thinks" are in your library, even if it "knows" the files are missing. If you've exhaustively searched for the missing files and there is no prospect of repair by restoring to them to their original locations, or connecting to new ones, then delete that tracks that display both the missing exclamation mark and are of media kind Purchased/Protected AAC audio file. Don't hide from iTunes in the cloud when asked, close iTunes, then reopen. You can download from the cloud links or iTunes Store > Quicklinks > Purchased > Music > Not on this computer > All songs > Download all.
    2. Why? Not sure, perhaps 3rd party tools or accidental key presses combined with previously hidden warning messages when trying to organize the library. There is a hint that using the feature to downsample media as it is synced to a device may also be involved, though I've not replicated it. Whatever the reason a backup would protect your media.
    tt2

  • HT201272 Help! I have a new computer but can't download any purchases?

    Help! I have a new computer but can't download any of my purchases from last few years? Is there a solution? I have no current iPad/iPhone/iPod.

    Make sure you authorize your new computer and deauthorize your dead computer.
    iTunes Store: About authorization and deauthorization
    Once done, see if you can redownload your purchases after,
    Downloading past purchases from App Store, iBookstore, and iTunes Store
    Hope this helps.

  • I can't download Photoshop CC even though I deleted it. It still says Up To Date under Apps in CC.

    When I tried to use Photoshop CC it said there were missing files and it needed to be reinstalled. It still says it's "UP to Date" when I sign into Ceative Cloud. When I deleted Photoshop CC it also deleted Photoshop CS6 and Photoshop Elements 11. When I try to download Photoshop CC to reisntall it, it just brings me to the Creative Cloud Apps page where it shows me that Photoshop CC, Photoshop CS6 and Photoshop Elements 11 are all "Up to Date". I can't find the downloads for Photoshop CS6 and Elements 11 and I can't download Photoshop CC because it believes it's still on my computer. How can I get back my software that I bought (Photoshop CS6 and Elements 11) and I've been paying for the Photography Pack in CC since October but I've always had this problem with using it so I just used CS6 instead. But now they're all gone and I have nothing to work with. Please Help, I'm desperate!!!
    John D.

    Run the CC cleaner, then you should be able to reinstall CC.  This might help with CS6, but it should be uninstalled first, so check you OS for removal of CS 6 and see if it's still listed as a program that can be removed.  If not you might just want to select to remove CC with the CC cleaner.  I don't know anything about Elements.

  • How many times can i download photoshop or lightroom?

    hi how many times can I download photoshop or lightroom? I bought and downloaded them onto my lap top but want to put it onto a pc can I do that? or is it a one time down load only

    You have 2 activations, so yes, you can use it on both systems.
    Mylenium

  • I can't download photoshop.

    I just purchased the 9.99 limited time offer deal of photoshop and lightroom 5.  I downloaded lightroom but i cannot download photoshop.  The download on the site directs me to my download manager for creative cloud which has an icon for photoshop in my apps, but i dont have it downloaded and i cant click on it to do download. Im on a mac running mavericks.

    Hi edaneswans,
    Please follow the steps as mentioned above and if still the same issue then you may try the direct download: http://prodesigntools.com/adobe-cc-direct-download-links.html.
    Kindly follow the very important instructions before download.
    Regards,
    Romit Sinha

  • Purchased Music, Can't Download

    I have now purchased two albums in the last two days but can't download the music. I get a message saying check the network connection which makes no sense because I am online with the store already making the purchases. I get the message asking am I sure I want to buy them and I say yes and then it errors out. They are sitting on the Downloads que but I can't download them.
    I have had no previous problems using the store. The version is iTunes 7. I have downloaded music since upgrading it to 7.

    Try these;
    1 - http://docs.info.apple.com/article.html?artnum=302182
    2 - http://docs.info.apple.com/article.html?artnum=304082
    3 - http://docs.info.apple.com/article.html?artnum=93434
    4 - Check the firewall on your broadband router/modem.

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