Purchased Coldplay album not in previous purchases

I pre-purchased Coldplay's Mylo Xyloto album, and it downloaded when the album came out, and I recently synced all my music to my phone and wasn't able to play it in my car today.  I went to the iTunes app on my phone where it had some coldplay singles and songs which I had purchased, but not Mylo Xyloto.  When I got home I checked itunes and it didn't have the album in my "Download previous purchases" section either.  I found the m4a files in my media folder and added them back to iTunes, but it still doesn't show that I purchased the album before.  I do have the reciept for the album pre-order in my email.  How do I get the album added to my previous purchases?

I am having this same issue. I emailed iTunes support from my receipt and have not had any success on iTunes support even acknowledge there is a problem. This has been going on for 2-3 weeks. Now iTunes support wants me to call for help and possibly be charged for support. I am really frustrated at this point that iTunes support doesn't act like there is an issue and just wants to push it off to another dept. Really poor! :(

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