Purchased CS6 on disk. Still have CS5 creative cloud contract. I want to move CS5 but can't.

Where can I just download CS5 under my contract so I can benefit from the monthly payments I'm making?

I am sorry NewMediaAvenues but I don't quite understand your inquiry. Do you have a subscription to a particular software title?

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I installed adobe gaming sdk from creative cloud and now want to uninstall it how can i uninstall.

i installed adobe gaming sdk from creative cloud and now want to uninstall it how can i uninstall it. plese help.

Hi Fayet16,
Please quit the Creative Cloud desktop application by clicking the settings options and select Quit. Then please follow the following steps:
Go to C:\Users\[UserName]\AppData\Local\Adobe and rename the folders "AAMUpdater" and "OOBE",
Then go to C:\Program Files (x86)\Common Files\Adobe and rename "OOBE" folder.
Make sure that the files and not hidden as AppData is hidden by default. Then relaunch Creative Cloud desktop application. Let me know for further help.
Thanks,
Ratandeep Arora

Why does my account say I still have a creative cloud membership when it was supposed to be canceled??

Hi, I'm wondering why my account still says I have a creative cloud membership. I want it canceled, I contacted customer support the other day, and they told me it was all taken care of, and that my subscription had been canceled, but it isn't, it's still listed in my account as open. My case number for the chat I had with customer service is 0214825111.

Sorry, this is an open forum, not Adobe support... only Adobe support can help
-cancel http://helpx.adobe.com/x-productkb/policy-pricing/return-cancel-or-change-order.html
-or http://helpx.adobe.com/x-productkb/policy-pricing/cancel-membership-subscription.html
-or by telephone http://helpx.adobe.com/x-productkb/global/phone-support-orders.html

When i try to update creative cloud i get the message that i have another creative cloud open and i have to close it first?

Once i had installed a trial from creative cloud. Now i bought the creative cloud. I want to use it but every time i open creative cloud i first have to update it. When i try to updrate i get an error that i have another creative cloud open on my computer and i first have to close that one. but i don't know how... I hope somebody here can help me! Thanks

Hi laura2110,
Kindly specify the OS so that we can help you in a better way.
To end process follow the below mentioned links.
              Windows : End a process - Windows Help
              Mac : Activity Monitor: Quit a process
   2. Restart the machine and retry.
   3. Please re-install Creative Cloud if you are facing trouble updating it.
        Creative Cloud Help | Install, update, or uninstall apps
Thanks,
Atul Saini

How do I open/ re-install After Effects CC on my laptop, after I have put the app in the trash and deleted due to a difficulty? It is still installed in Creative Cloud.

How do I open/ re-install After Effects CC on my laptop, after I have put the app in the trash and deleted due to a difficulty? It is still installed in Creative Cloud.

Run the cleaner tool and reinstall.
Use the CC Cleaner Tool to solve installation problems | CC, CS3-CS6
Mylenium

I have a creative cloud membership. I just purchased a new computer. How do I download it to the new computer?

I have a creative cloud membership. I just purchased a new computer. How do I download it to the new computer?

If you have already installed the CC software before, you just repeat the same process for the new machine.
Download/install the desktop application, sign in, install the subscription application(s).
Creative Cloud Help / Download, install, update, or uninstall apps
https://helpx.adobe.com/creative-cloud/help/install-apps.html
Creative Cloud Help / Creative Cloud for desktop
https://helpx.adobe.com/creative-cloud/help/creative-cloud-desktop.html
Creative Cloud Help / Sign out, Sign in | Creative Cloud desktop app
http://helpx.adobe.com/creative-cloud/kb/sign-in-out-creative-cloud-desktop-app.html
Creative Cloud Help / Install, update, or uninstall apps
http://helpx.adobe.com/creative-cloud/help/install-apps.html
Installing Creative Cloud Apps
http://tv.adobe.com/watch/cs6-creative-cloud-feature-tour-for-video/installing-desktop-app s-from-creative-cloud/

I have paid for Creative Cloud - illustrator CC 1 year monthly plan, but it still show "Trial Expired". I have tried to sign in and sign out creative cloud many times, but still can't work. Please help!

I have paid for Creative Cloud - illustrator CC 1 year monthly plan, but it still show "Trial Expired". I have tried to sign in and sign out creative cloud many times, but still can't work. Please help!

Does your Cloud subscription show on your account page?
https://www.adobe.com/account.html for subscriptions on your Adobe page
Also,
This is an open forum, not Adobe support... you need Adobe support to help
Adobe contact information - http://helpx.adobe.com/contact.html
-Select your product and what you need help with
-Click on the blue box "Still need help? Contact us"

Hallo, ich habe eine Creative Suite master edition CS5. Kann ich diese zu einer CS6 version updaten oder zu einem Creative cloud Abo?

Hallo, ich habe eine Creative Suite Master edition CS5. Kann ich diese zu einer CS6 version updaten oder zu einem Creative Cloud Abo? Ich finde keine direkt Angabe bei Adobe + Kosten.
Ausserdem habe ich versucht die heutige Version CS5 zu updaten. Beim download tritt ein Fehler auf. Der Fehler wird nicht genannt, sondern ich werde aufgefordert, um es später nochmals zu probieren. Das habe ich, aber es funktioniert nicht. Kan mir jemand weiter helfen?

CS6 Upgrade kannst du hier kaufen:
Creative Suite 6
Download für deine Programme findedt du unter www.adobe.de - Downloads - Updates

I have installed creative cloud and a trial version of illustrator on my laptop since then my IT department has purchase illustrator but is having problems installing it onto a PC workstation.

I have installed creative cloud and a trial version of illustrator on my laptop since then my IT department has purchase illustrator but is having problems installing it onto a PC workstation.

Hi, the problem is that my IT department was sent a link on his laptop to install Illustrator, however the request was for them to build me a workstation and install it on there. they have built the workstation and is having problem installing the CC desktop app on there, just to clarify would you be able to answer the following:
1) Do you have to have CC desktop app to install Illustrator from the given link?
2) If you have signed up & installed CC on your laptop, can you install illustrator on a workstation by simply installing the CC desktop app on the workstation, log into that with your username & activate the link to install illustrator, basically the provided link should not be specific to a computer or user?
Thanks

Can I update my CS6 programs if I don't have the creative cloud?

I recently bought the Standard Adobe Creative Suite CS6 as a downloadable program and was wondering if I can update this somehow even though I do not have the Adobe Creative Cloud. I am a student and need the Adobe Indesign CC version for class and would really like to just update my existing CS6 version rather than subscribe to Creative Cloud or buy a whole new program. I have the Adobe Applications Manager Executive Edition as well but have no idea if I can actually update my programs with it or what it just does in general.
Very Confused, Please Help.
Thank You,
Sydney

There is no such thing. You have a fundamental misunderstanding. CC is the cloud and there is no way to get access other than with a subscription.
Mylenium

If I have the creative cloud package which has Photoshop, Indesign and Illustrator CS6, do I have to pay to again to get the CC 2014 version?

If I have the creative cloud package which has Photoshop, Indesign and Illustrator CS6, do I have to pay to again to get the CC 2014 version?

It really depends on which subscription plan you are signed up to. Normally whichever programs are available thru your subscription are listed for you to install in the CC desktop manager application. If you do not see certain programs listed it might be because your machine does not meet the system requirements for them... that is normally what happens with the manager.

I have a Creative Cloud License for "Creative Cloud Student and Teacher Edition". Can my daughter use an App on a separate computer? If not, can I purchase a second license? Thank you.

I have a Creative Cloud License for "Creative Cloud Student and Teacher Edition". Can my daughter use an App on a separate computer?
If not, can I purchase a second license?
Thank you.

The license allows YOU to install on a 2nd computer... it does not allow someone else to use your license
Licenses and terms of use | Adobe
You may also not purchase an Education version for someone, they must do that for themself... if they qualify
Adobe Education... Start here https://creative.adobe.com/join/edu
Education Plan https://creative.adobe.com/plans?plan=edu
One Year Intro Price http://forums.adobe.com/thread/1448933?tstart=0
http://www.adobe.com/products/creativecloud/students.edu.html
http://www.adobe.com/education/students/student-eligibility-guide.edu.html
ID Proof http://www.adobe.com/store/au_edu/academic_id.html
I do not know how it is done, but you MAY be able to buy her a regular subscription and pay with your credit card... just not the Education version that has strict requirements

I have a creative cloud membership including premier pro cc- how do I get Encore cs6?

I have a creative cloud membership including premier pro cc - how do I get Encore cs6?

Encore CS6 not installed with Creative Cloud
Mylenium

Trying to update creative cloud, says unavailable in my region (Aruba) but my region is actually Australia (have changed region to Australia, but still no luck!)

Trying to update creative cloud, says unavailable in my region (Aruba) but my region is actually Australia (have changed region to Australia, but still no luck!)

Moving this discussion to the Adobe Creative Cloud forum.
Jimoise please see Change the country associated with your Adobe ID for information on how to change the country associated with your Adobe ID.

If I already have CS5, but want to do a free 30 day trial of CS6 will it interfere with my cs5?

If I already have CS5, but want to do a free 30 day trial of CS6 will it interfere with my copy of CS6? Does it download separately?

Separate versions, separat install and licensing. CS6 will do nothing to your existing software and as a matter of fact your CS5 will remain in place even with the full version of CS6 unless you explicitly uninstall it....
Mylenium

Am I able to keep a balance on my account for buying songs? I just bought 15 songs and I thought it would come off my credit card on file. But my card did not show a purchase. Could I still have some money left from agift card? How do I view my balance?

Am I able to keep a balance on my account for buying songs? I just bought 15 songs and I thought it would come off my credit card on file. But my card did not show a purchase. Could I still have some money left from a gift card or a deposit
? How do I view my balance?

Your balance should show to the left of account id at the top of the iTunes store page on your computer's iTunes. You can also check it by clicking on that id, or doing Store > View My Account, which should show your account balance and let you view your payment info

Purchased CS6 on disk. Still have CS5 creative cloud contract. I want to move CS5 but can't.

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