Purchased Dual Upgrade but only got one?

I purchased an combination upgrade, Photoshop and Premier Elements 11.  But the download only contains Premier Elements 11.  There is no other download in my 'cart' for Photoshop Elements 11.  In customer support I only see an option to charge me $40 to talk to an agent.  I'm a little incredulous here.  Really?

Unfortunately, you've posted in the user to user forum, so we're just other customers like you. However, if you got a serial number for PSE (download serials come in an email from adobe), you can download the trial and enter your serial number into that. Otherwise, you might try this forum, which is monitored more heavily by Adobe:
http://forums.adobe.com/community/download_install_setup

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        Mar 21 21:50:22 com.apple.internetaccounts: Set a breakpoint at CGSLogError to catch errors as they are logged.
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        Mar 21 21:52:23 com.apple.internetaccounts: Set a breakpoint at CGSLogError to catch errors as they are logged.
        Mar 21 21:52:23 com.apple.internetaccounts: This user is not allowed access to the window system right now.
        Mar 21 21:54:24 com.apple.internetaccounts: Set a breakpoint at CGSLogError to catch errors as they are logged.
        Mar 21 21:54:24 com.apple.internetaccounts: This user is not allowed access to the window system right now.
        Mar 21 21:56:24 com.apple.internetaccounts: Set a breakpoint at CGSLogError to catch errors as they are logged.
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        Mar 21 21:58:25 com.apple.internetaccounts: Set a breakpoint at CGSLogError to catch errors as they are logged.
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        Mar 21 22:00:26 com.apple.internetaccounts: Set a breakpoint at CGSLogError to catch errors as they are logged.
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        Mar 21 22:02:26 com.apple.internetaccounts: Set a breakpoint at CGSLogError to catch errors as they are logged.
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        <string>/dev/null</string>
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        Microsoft AutoUpdate for Mac: 7/4/12, 1:19 PM
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    Start time: 22:29:12 03/21/15
    Revision: 1236
    Model Identifier: iMac12,1
    System Version: OS X 10.10.2 (14C1514)
    Kernel Version: Darwin 14.1.0
    Time since boot: 4:47
    Admin access: No
    UID: 501
    Memory
        BANK 0/DIMM0
          Size: 2 GB
          Speed: 1333 MHz
          Status: OK
          Manufacturer: 0x02FE
        BANK 1/DIMM0
          Size: 2 GB
          Speed: 1333 MHz
          Status: OK
          Manufacturer: 0x02FE
        BANK 0/DIMM1
          Size: 8 GB
          Speed: 1333 MHz
          Status: OK
          Manufacturer: 0x85F7
        BANK 1/DIMM1
          Size: 8 GB
          Speed: 1333 MHz
          Status: OK
          Manufacturer: 0x85F7
    SerialATA
       ST31000528AS                           
    USB
       FT232R USB UART (Future Technology Devices International Limited)
       Photosmart 5510d series (Hewlett Packard)
       My Passport 0740 (Western Digital Technologies, Inc.)
    Bluetooth
       Apple Wireless Keyboard
       Apple Wireless Trackpad
       Apple Magic Mouse
    Memory (MB)
       kernel_task (UID 0): 1238
    Firewall: On
    DNS: 209.18.47.61
    Diagnostic reports
       2015-02-20 cider crash x2
       2015-02-20 com.apple.WebKit.WebContent crash x2
       2015-02-23 PluginProcess crash
    Console log
       Mar 15 10:26:54 nsurlstoraged Error: execSQLStatement:onConnection:toCompletionWithRetry - SQL=COMMIT;, error-code=1, error-message=cannot commit - no transaction is active
       Mar 15 10:27:05 nsurlstoraged Error: execSQLStatement:onConnection:toCompletionWithRetry - SQL=COMMIT;, error-code=1, error-message=cannot commit - no transaction is active
       Mar 18 12:27:43 ReportCrash Invoking spindump for pid=16016 wakeups_rate=293 duration=154 because of excessive wakeups
       Mar 21 17:44:19 nsurlstoraged realpath() returned NULL for /Users/USER/Library/Caches/com.apple.icloud.fmfd
       Mar 21 17:44:19 nsurlstoraged The read-connection to the DB=/Users/USER/Library/Caches/com.apple.icloud.fmfd/Cache.db is NOT valid.  Unable to determine schema version.
       Mar 21 17:44:19 nsurlstoraged realpath() returned NULL for /Users/USER/Library/Caches/com.apple.icloud.fmfd
       Mar 21 17:44:19 nsurlstoraged realpath() returned NULL for /Users/USER/Library/Caches/com.apple.icloud.fmfd
       Mar 21 17:44:22 nsurlstoraged realpath() returned NULL for /Users/USER/Library/Caches/com.apple.icloud.fmfd
       Mar 21 17:44:32 mbloginhelper Property list invalid for format: 200 (property lists cannot contain NULL)
       Mar 21 17:45:18 nsurlstoraged Error: execSQLStatement:onConnection:toCompletionWithRetry - SQL=COMMIT;, error-code=1, error-message=cannot commit - no transaction is active
       Mar 21 17:45:24 nsurlstoraged realpath() returned NULL for /Users/USER/Library/Caches/com.apple.icloud.fmfd
       Mar 21 17:45:29 nsurlstoraged Error: execSQLStatement:onConnection:toCompletionWithRetry - SQL=COMMIT;, error-code=1, error-message=cannot commit - no transaction is active
       Mar 21 17:45:39 nsurlstoraged Error: execSQLStatement:onConnection:toCompletionWithRetry - SQL=COMMIT;, error-code=1, error-message=cannot commit - no transaction is active
       Mar 21 18:11:33 nsurlstoraged Error: execSQLStatement:onConnection:toCompletionWithRetry - SQL=COMMIT;, error-code=1, error-message=cannot commit - no transaction is active
       Mar 21 18:12:04 nsurlstoraged Error: execSQLStatement:onConnection:toCompletionWithRetry - SQL=COMMIT;, error-code=1, error-message=cannot commit - no transaction is active
       Mar 21 18:14:50 nsurlstoraged Error: execSQLStatement:onConnection:toCompletionWithRetry - SQL=COMMIT;, error-code=1, error-message=cannot commit - no transaction is active
       Mar 21 18:15:01 nsurlstoraged Error: execSQLStatement:onConnection:toCompletionWithRetry - SQL=COMMIT;, error-code=1, error-message=cannot commit - no transaction is active
       Mar 21 18:15:14 nsurlstoraged Error: execSQLStatement:onConnection:toCompletionWithRetry - SQL=COMMIT;, error-code=1, error-message=cannot commit - no transaction is active
       Mar 21 18:15:25 nsurlstoraged Error: execSQLStatement:onConnection:toCompletionWithRetry - SQL=COMMIT;, error-code=1, error-message=cannot commit - no transaction is active
       Mar 21 18:15:36 nsurlstoraged Error: execSQLStatement:onConnection:toCompletionWithRetry - SQL=COMMIT;, error-code=1, error-message=cannot commit - no transaction is active
       Mar 21 18:15:47 nsurlstoraged Error: execSQLStatement:onConnection:toCompletionWithRetry - SQL=COMMIT;, error-code=1, error-message=cannot commit - no transaction is active
       Mar 21 18:15:58 nsurlstoraged Error: execSQLStatement:onConnection:toCompletionWithRetry - SQL=COMMIT;, error-code=1, error-message=cannot commit - no transaction is active
    Daemons
       com.adobe.fpsaud
    com.apple.installer.osmessagetracing
       com.apple.watchdogd
       com.apple.webcontentfilter.dns
    com.apple.webcontentfilter.proxy
    com.backblaze.bzserv
    com.microsoft.office.licensing.helper
    com.oracle.java.Helper-Tool
    Agents
    com.adobe.AAM.Scheduler-1.0
    com.adobe.AdobeCreativeCloud
    com.apple.AirPortBaseStationAgent
    com.apple.CSConfigDotMacCert-EMAIL-SharedServices
       -        status: 78
    com.apple.MailServiceAgent
       -        status: -9
    com.apple.photostream-agent
    com.backblaze.bzbmenu
    com.google.Chrome.framework.service_process/Users/USER/Library/Application_Supp ort/Google/Chrome
    com.google.keystone.user.agent
    com.oracle.java.Java-Updater
    com.spotify.webhelper
    User overrides
    com.spotify.webhelper
    User login items
       iTunesHelper
       -        /Applications/iTunes.app/Contents/MacOS/iTunesHelper.app
       Dropbox
       -        missing value
       Dropbox
       -        /Applications/Dropbox.app
       Spotify
       -        /Users/USER/Applications/Spotify.app
    Parental Controls: On
    iCloud errors
       bird 10
    User caches/logs
       2460 MB: /var/folders/_k/0v69f20n1d1cvbvxgx1n5pqr0000gn/T/../C/com.apple.appstore/497799 835/auz525701185588361121.pkg
    Restricted files: 67
    Lockfiles: 5
    Accessibility
    Contents of /Library/LaunchAgents/com.oracle.java.Java-Updater.plist
       -        mod date: Sep 25 21:48:29 2014
       -        checksum: 3284129377
       <?xml version="1.0" encoding="UTF-8"?>
       <!DOCTYPE plist PUBLIC "-//Apple//DTD PLIST 1.0//EN" "http://www.apple.com/DTDs/PropertyList-1.0.dtd">
       <plist version="1.0">
       <dict>
                <key>Label</key>
                <string>com.oracle.java.Java-Updater</string>
                <key>ProgramArguments</key>
                <array>
                            <string>/Library/Internet Plug-Ins/JavaAppletPlugin.plugin/Contents/Resources/Java Updater.app/Contents/MacOS/Java Updater</string>
                            <string>-bgcheck</string>
                </array>
                <key>StandardErrorPath</key>
                <string>/dev/null</string>
                <key>StandardOutPath</key>
                <string>/dev/null</string>
                <key>StartCalendarInterval</key>
                <dict>
                            <key>Hour</key>
                            <integer>21</integer>
                            <key>Minute</key>
                            <integer>48</integer>
                            <key>Weekday</key>
                            <integer>6</integer>
                </dict>
       </dict>
       ...and 1 more line(s)
    Contents of /Library/LaunchDaemons/com.backblaze.bzserv.plist
       -        mod date: Jan  4 09:17:45 2015
       -        checksum: 509978751
       <?xml version="1.0" encoding="UTF-8"?>
       <!DOCTYPE plist PUBLIC "-//Apple//DTD PLIST 1.0//EN" "http://www.apple.com/DTDs/PropertyList-1.0.dtd">
       <plist version="1.0">
       <dict>
                <key>StandardOutPath</key>
                <string>/dev/null</string>
                <key>StandardErrorPath</key>
                <string>/dev/null</string>
                <key>Label</key>
                <string>com.backblaze.bzserv</string>
                <key>OnDemand</key>
                <false/>
                <key>RunAtLoad</key>
                <true/>
                <key>KeepAlive</key>
                <true/>
                <key>ProgramArguments</key>
                <array>
                            <string>/Library/Backblaze.bzpkg/bzserv</string>
                </array>
       </dict>
       </plist>
    Contents of /System/Library/Security/authorization.plist
       -        mod date: Jan  7 22:31:13 2015
       -        checksum: 2720110640
       <?xml version="1.0" encoding="UTF-8"?>
       <!DOCTYPE plist PUBLIC "-//Apple//DTD PLIST 1.0//EN" "http://www.apple.com/DTDs/PropertyList-1.0.dtd">
       <plist version="1.0">
       <dict>
                <key>comment</key>
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       allow rule: this is always allowed
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    &lt;string&gt;allow&lt;/string&gt;
       deny rule: this is always denied
    &lt;key&gt;com.apple.TestApp.dangerous&lt;/key&gt;
    &lt;string&gt;deny&lt;/string&gt;
       user rule: successful authentication as a user in the specified group(5) allows the associated right.
       The shared property specifies whether a credential generated on success is shared with other apps (i.e., those in the same "session"). This property defaults to false if not specified.
       The timeout property specifies the maximum age of a (cached/shared) credential accepted for this rule.
       The allow-root property specifies whether a right should be allowed automatically if the requesting process is running with uid == 0. This defaults to false if not specified.
       See remaining rules for examples.
       </string>
                <key>rights</key>
                <dict>
                            <key></key>
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                                        <string>rule</string>
                                        <key>comment</key>
       ...and 1850 more line(s)
    Contents of /private/etc/authorization.deprecated
       -        mod date: May  4 08:33:31 2014
       -        checksum: 3586269056
       <?xml version="1.0" encoding="UTF-8"?>
       <!DOCTYPE plist PUBLIC "-//Apple//DTD PLIST 1.0//EN" "http://www.apple.com/DTDs/PropertyList-1.0.dtd">
       <plist version="1.0">
       <dict>
                <key>comment</key>
                <string>The name of the requested right is matched against the keys.  An exact match has priority, otherwise the longest match from the start is used.  Note that the right will only match wildcard rules (ending in a ".") during this reduction.
       allow rule: this is always allowed
    &lt;key&gt;com.apple.TestApp.benign&lt;/key&gt;
    &lt;string&gt;allow&lt;/string&gt;
       deny rule: this is always denied
       &lt;key&gt;com.apple.TestApp.dangerous&lt;/key&gt;
    &lt;string&gt;deny&lt;/string&gt;
       user rule: successful authentication as a user in the specified group(5) allows the associated right.
       The shared property specifies whether a credential generated on success is shared with other apps (i.e., those in the same "session"). This property defaults to false if not specified.
       The timeout property specifies the maximum age of a (cached/shared) credential accepted for this rule.
       The allow-root property specifies whether a right should be allowed automatically if the requesting process is running with uid == 0. This defaults to false if not specified.
       See remaining rules for examples.
       </string>
                <key>rights</key>
                <dict>
                            <key></key>
                            <dict>
                                        <key>class</key>
                                        <string>rule</string>
                                        <key>comment</key>
       ...and 9715 more line(s)
    Contents of Library/LaunchAgents/com.apple.CSConfigDotMacCert-EMAIL-SharedServices.Agent.pl ist
       -        mod date: Jul  4 12:46:57 2012
       -        checksum: 533325579
       <?xml version="1.0" encoding="UTF-8"?>
       <!DOCTYPE plist PUBLIC "-//Apple//DTD PLIST 1.0//EN" "http://www.apple.com/DTDs/PropertyList-1.0.dtd">
       <plist version="1.0">
       <dict>
                <key>KeepAlive</key>
                <false/>
                <key>Label</key>
                <string>com.apple.CSConfigDotMacCert-EMAIL-SharedServices</string>
                <key>LimitLoadToSessionType</key>
                <string>Aqua</string>
                <key>LowPriorityIO</key>
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                <key>Nice</key>
                <integer>10</integer>
                <key>ProgramArguments</key>
                <array>
                <string>/System/Library/Frameworks/CoreServices.framework/Frameworks/OSServices .framework/Versions/A/Support/CSConfigDotMacCert</string>
                            <string>-l</string>
                            <string>/Users/USER/Library/Logs/CSConfigDotMacCert.log</string>
                            <string>-u</string>
                            <string>EMAIL</string>
                            <string>-t</string>
                            <string>SharedServices</string>
                            <string>-s</string>
                </array>
       ...and 4 more line(s)
    Contents of Library/LaunchAgents/com.backblaze.bzbmenu.plist
       -        mod date: Mar 21 22:27:38 2015
       -        checksum: 2263925454
       <?xml version="1.0" encoding="UTF-8"?>
       <!DOCTYPE plist PUBLIC "-//Apple//DTD PLIST 1.0//EN" "http://www.apple.com/DTDs/PropertyList-1.0.dtd">
       <plist version="1.0">
       <dict>
                <key>Label</key>
                <string>com.backblaze.bzbmenu</string>
                <key>OnDemand</key>
                <false/>
                <key>RunAtLoad</key>
                <true/>
                <key>KeepAlive</key>
                <true/>
                <key>ThrottleInterval</key>
    <integer>60</integer>
                <key>ProgramArguments</key>
                <array>
                            <string>/Library/Backblaze.bzpkg/bzbmenu.app/Contents/MacOS/bzbmenu</string>
                </array>
       </dict>
       </plist>
    Contents of Library/LaunchAgents/com.google.Chrome.framework.plist
       -        mod date: Mar 21 22:27:36 2015
       -        checksum: 756479441
       <?xml version="1.0" encoding="UTF-8"?>
       <!DOCTYPE plist PUBLIC "-//Apple//DTD PLIST 1.0//EN" "http://www.apple.com/DTDs/PropertyList-1.0.dtd">
       <plist version="1.0">
       <dict>
                <key>KeepAlive</key>
                <dict>
                            <key>SuccessfulExit</key>
                            <false/>
                </dict>
                <key>Label</key>
                <string>com.google.Chrome.framework.service_process/Users/USER/Library/Applicat ion_Support/Google/Chrome</string>
                <key>LimitLoadToSessionType</key>
                <string>Aqua</string>
                <key>Program</key>
                <string>/Applications/Google Chrome.app/Contents/Versions/30.0.1599.101/Google Chrome Helper.app/Contents/MacOS/Google Chrome Helper</string>
                <key>ProgramArguments</key>
                <array>
                            <string>/Applications/Google Chrome.app/Contents/Versions/30.0.1599.101/Google Chrome Helper.app/Contents/MacOS/Google Chrome Helper</string>
                            <string>--type=service</string>
                </array>
                <key>RunAtLoad</key>
                <true/>
                <key>Sockets</key>
                <dict>
                            <key>ServiceProcessSocket</key>
       ...and 7 more line(s)
    Contents of Library/LaunchAgents/com.google.keystone.agent.plist
       -        mod date: Mar 14 09:44:53 2015
       -        checksum: 2488905946
       <?xml version="1.0" encoding="UTF-8"?>
       <!DOCTYPE plist PUBLIC "-//Apple//DTD PLIST 1.0//EN" "http://www.apple.com/DTDs/PropertyList-1.0.dtd">
       <plist version="1.0">
       <dict>
                <key>Label</key>
                <string>com.google.keystone.user.agent</string>
                <key>LimitLoadToSessionType</key>
                <string>Aqua</string>
                <key>ProgramArguments</key>
                <array>
                  <string>/Users/USER/Library/Google/GoogleSoftwareUpdate/GoogleSoftwareUpdate.bu ndle/Contents/Resources/GoogleSoftwareUpdateAgent.app/Contents/MacOS/GoogleSoftw areUpdateAgent</string>
                  <string>-runMode</string>
                  <string>ifneeded</string>
                </array>
                <key>RunAtLoad</key>
                <true/>
                <key>StartInterval</key>
                <integer>3523</integer>
                <key>StandardErrorPath</key>
                <string>/dev/null</string>
                <key>StandardOutPath</key>
                <string>/dev/null</string>
       </dict>
       </plist>
    Contents of Library/LaunchAgents/com.perceptiveautomation.IndigoServer2.plist
       -        mod date: Oct 26 09:30:17 2013
       -        checksum: 2983990586
       <?xml version="1.0" encoding="UTF-8"?>
       <!DOCTYPE plist PUBLIC "-//Apple Computer//DTD PLIST 1.0//EN" "http://www.apple.com/DTDs/PropertyList-1.0.dtd">
       <plist version="1.0">
       <dict>
                <key>Label</key>
                <string>com.perceptiveautomation.IndigoServer2</string>
                <key>KeepAlive</key>
                <false/>                     <!-- Would like to use true, but we want to keep the IS process alive, not the /usr/bin/open command. -->
                <key>RunAtLoad</key>
                <true/>
                <key>ProgramArguments</key>
                <array>
                            <string>/usr/bin/open</string>
                            <string>-a</string>
                            <string>/Library/Application Support/Perceptive Automation/Indigo 6/IndigoServer.app</string>
                </array>
       </dict>
       </plist>
    Contents of Library/LaunchAgents/com.spotify.webhelper.plist
       -        mod date: Mar 21 22:27:44 2015
       -        checksum: 2571105998
       <?xml version="1.0" encoding="UTF-8"?>
       <!DOCTYPE plist PUBLIC "-//Apple Computer//DTD PLIST 1.0//EN" "http://www.apple.com/DTDs/PropertyList-1.0.dtd">
       <plist version="1.0">
       <dict>
    <key>Label</key>
    <string>com.spotify.webhelper</string>
    <key>KeepAlive</key>
        <dict>
    <key>NetworkState</key>
         <true/>
        </dict>
    <key>RunAtLoad</key>
        <true/>
    <key>Program</key>
    <string>/Users/USER/Library/Application Support/Spotify/SpotifyWebHelper</string>
    <key>SpotifyPath</key>
    <string>/Users/USER/Applications/Spotify.app</string></dict>
       </plist>
    Bundles (new)
       /Applications/Disk Doctor.app
       -        com.fiplab.diskdoctor
    /System/Library/StagedFrameworks/Safari/JavaScriptCore.framework
       -        com.apple.JavaScriptCore
    /System/Library/StagedFrameworks/Safari/Safari.framework
       -        com.apple.Safari.framework
    /System/Library/StagedFrameworks/Safari/Safari.framework/Versions/A/XPCServices /com.apple.Safari.SearchHelper.xpc
       -        com.apple.Safari.SearchHelper
    /System/Library/StagedFrameworks/Safari/Safari.framework/Versions/A/XPCServices /com.apple.Safari.SocialHelper.xpc
       -        com.apple.Safari.SocialHelper
    /System/Library/StagedFrameworks/Safari/Safari.framework/Versions/A/XPCServices /com.apple.Safari.WebFeedParser.xpc
       -        com.apple.Safari.WebFeedParser
    /System/Library/StagedFrameworks/Safari/WebCore.framework
       -        com.apple.WebCore
    /System/Library/StagedFrameworks/Safari/WebInspector.framework
       -        com.apple.WebInspector
    /System/Library/StagedFrameworks/Safari/WebInspectorUI.framework
       -        com.apple.WebInspectorUI
    /System/Library/StagedFrameworks/Safari/WebKit.framework
       -        com.apple.WebKit
    /System/Library/StagedFrameworks/Safari/WebKit.framework/DatabaseProcess.app
       -        com.apple.WebKit.DatabaseProcess
    /System/Library/StagedFrameworks/Safari/WebKit.framework/NetworkProcess.app
       -        com.apple.WebKit.NetworkProcess
    /System/Library/StagedFrameworks/Safari/WebKit.framework/PluginProcess.app
       -        com.apple.WebKit.PluginProcess
    /System/Library/StagedFrameworks/Safari/WebKit.framework/Versions/A/XPCServices /com.apple.WebKit.Databases.xpc
       -        com.apple.WebKit.Databases
    /System/Library/StagedFrameworks/Safari/WebKit.framework/Versions/A/XPCServices /com.apple.WebKit.Networking.xpc
       -        com.apple.WebKit.Networking
    /System/Library/StagedFrameworks/Safari/WebKit.framework/Versions/A/XPCServices /com.apple.WebKit.Plugin.32.xpc
       -        com.apple.WebKit.Plugin.32
    /System/Library/StagedFrameworks/Safari/WebKit.framework/Versions/A/XPCServices /com.apple.WebKit.Plugin.64.xpc
       -        com.apple.WebKit.Plugin.64
       /System/Library/StagedFrameworks/Safari/WebKit.framework/Versions/A/XPCServices /com.apple.WebKit.WebContent.xpc
       -        com.apple.WebKit.WebContent
    /System/Library/StagedFrameworks/Safari/WebKit.framework/WebProcess.app
       -        com.apple.WebProcess
       /System/Library/StagedFrameworks/Safari/WebKit2.framework
       -        com.apple.WebKit2
    /System/Library/StagedFrameworks/Safari/WebKitLegacy.framework
       -        com.apple.WebKitLegacy
    /System/Library/StagedFrameworks/Safari/WebKitLegacy.framework/WebKitPluginHost .app
       -        com.apple.WebKit.PluginHost
    /Users/USER/Applications/Spotify.app
       -        com.spotify.client
    App extensions
    com.getdropbox.dropbox.garcon
    Installations
        Garmin Communicator Plugin 12/25/12
        PlugIn 12/15/12
        PlugIn 11/3/12
        Microsoft AutoUpdate for Mac 7/4/12
        Microsoft Office for Mac 2011 7/4/12
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