Purchased episode one, now can't get season pass

I purchased Episode One of Battlestar Galactica Season Two. Then, before I watched it I decided that given the price, I should probably just get the season pass. However, when I try to purchase it, it says that I've already purchased it even though I only purchased the first episode (but yesterday I had purchased the first season, if that helps). I've tried "check for purchases", restarting itunes, but haven't found a way to make it work. Only the first episode shows up in my purchases.
I wondered if this mean that I just had to click on each episode purchase, so I tried that with episode 2, but now only episode 1 and 2 show up in my Purchases and I fear that I have wasted another 1.99 trying to diagnose the problem.
I would be grateful for some help.
Thanks.

Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you.
Please go to your profile page for the forum, and look in the middle, right at the top where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.
Under “My Support Cases” you will find a link to the private board where you and the agent may exchange information. This should be checked on a frequent basis as the agent may be waiting for information from you before they can proceed with any actions.
To ensure you know when they have responded to you, at the top of your support case there is a drop down menu for support case options. Open that and choose "subscribe".
Please keep all correspondence regarding your issue in the private support portal.

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