Purchased films not available on BT Vision+, custo...

I have a problem with my BT TV service.  I have both a BT Vison+ box and a You View box, so I pay for the multi box option.  I have made several purchaes (NOT rentals) of films but they do not appear in the My Purchases list on the BT Vision+ box, but they are available on the YouView box.  When I sign in to www.tvpurchaseshome.bt.com with my account I can see the five films that I own, however they are not avilable on my BT Vision+ box.  I called customers services and got through to a foreign call centre where they clearly did not undertsand what I was trying to explain, I got cut off and called them back and spoke to another foreign gentleman who again did not appear to understand what I was telling him.  He seemed to think that regardless if it was a purchase or a rental the film would only be available for 48hrs, this is clearly not the case but he would not listen or allow me to speak to anyone else.  Since I can;t seem to just call a UK call centre to discuss this I have resorted to sending an email to customer services, tweeted them to call me back and now I'm posting on here in the hope that SOMEONE will talk to me and understand the problem.  Could an admin please contact me to discuss? I'm very frustrated with this, and being unable to be understood and have my problem understood and fixed is really annoying.  
Solved!
Go to Solution.

Hi morrison1976,
In answer to your question, you can only watch your purchases on the box you made the purchases on.
Can I watch a film I've purchased on my extra box if I purchased it on my main box?
You can only watch your purchases on the box you made your purchase, so you won’t be able to buy it on one box and watch it on an extra box. If you want to watch your purchases elsewhere you can watch them on a smartphone, tablet or computer.
That's an FAQ taken from this page (It's the very last one)
All the best,
Robbie
BTCare Community Mod
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