Purchased GCU, but account doesn't reflect the purchase

On December 22, 2013, my wife purchased Battlefield 4 (xbox one) and a 2-year subscription to GCU. She used the coupon that we had previously received to get GCU for $30. Her receipt reflected that she had purchased GCU, but said that it was $0.00 because of some bundle offer.
After she left the store, she called Best Buy customer service to confirm that she had, in fact, successfully purchased a 2-year subscription. After approximately 5 transfers, this was confirmed.
All was fine until I noticed that our account indicated that our GCU would expire on February 10, 2014 (NOT 2 years from December 22nd). She again called Best Buy customer service to address the issue and after 6 transfers and being hung up on, "Rudy" confirmed that we had a 2-year subscription from February 10, 2014 through 2016. "Rudy" said that we would be receiving an email shortly. We are still waiting on this email (it has been 5 days).
Is there anyone here that can give me an explanation of what happened? All I want is what our receipt and Best Buy customer service has stated that we should already have, the 2-year subscription. If we messed something up or didn't understand something on our end, that's fine, but I would at least like to be given the opportunity to actually use the $30 coupon.
Any and all help is appreciated.
-Matt

Hello FliPSide186,
While I’m happy to see you were able to get things taken care of with your Gamers Club Unlocked renewal, I apologize for the amount of effort it took.
Thanks for letting us know that your issue was resolved. If you have any other questions or concerns, please feel free to share them with us!
Brian|Senior Social Media Specialist | Best Buy® Corporate
Private Message

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Purchased GCU, but account doesn't reflect the purchase

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