Purchased genuine Office University 2010 from mirosoft store in 2012, now suddenly prompted as not genuine

I purchased my Office University 2010 in September 2012 and still have the order confirmation e-mail with the product key. Now suddenly I'm prompted to verify my product key because it is supposedly not genuine. The verification process does not accept
my, genuine, product key. I have never installed this software on any other computer. Please advise.

Please repost your question to the more appropriate Office Community forum here....
http://answers.microsoft.com/en-us/office/forum/office_2010-office_install
Noel Paton | Nil Carborundum Illegitemi
CrashFixPC |
The Three-toed Sloth
No - I do not work for Microsoft, or any of its contractors.

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We purchased Microsoft Office Professional 2010 (3 Activations) in Dec of 2011.

We purchased Microsoft Office Professional 2010 (3 Activations) in Dec of 2011. We only activated one License, on my wife’s computer, I was using Microsoft Office Professional XP on my computer at the time and did not need to install one of the Microsoft
Office Professional 2010 (3 Activations).
I have tried to use the download link that was sent from the original purchase in 2011;
(care.dlservice.microsoft.com/dl/release/0/1/7/017702EB-0977-42A9-A1A9-593DFC1150EE/14.0.4763.1000_ProfessionalPlus_retail_ship_x86_en-us_exe/ProfessionalPlus.exe)
download the Microsoft Office Professional 2010 (3 Activations) from this site.
Is it still possible to download the Microsoft Office Professional 2010 (3 Activations) ?
Thank You;
Jeffery Moss
[Moderator deleted private information]
----Original Message----- From: Pro Logistic Industries Sent: Friday, December 30, 2011 6:20 PM To: Susan Moss Subject: Order Confirmation
Thank you for your recent order. Below is your confirmation that we received your order. Please review the information below and notify us immediately if you have any
questions.
Customer Service Pro Logistic Industries (888)710-4084 (support at prologisticindustries.com)
-------------------------------------------------------------- ORDER CONFIRMATION                    Invoice No. 2415
Bill To: Susan Moss
8580 Beechwood Drive Denham Springs LA 70706 US
Ship To: Susan Moss
8580 Beechwood Drive Denham Springs LA 70706 US
Order Date:    12/30/11 Payment By:    Discover Confirmation No:   D105245252A Shipment Tracking:
Pro Logistic Industries Items 1 Microsoft Office Professional 2010   (3 PC License) @ $99.99 = $99.99
Sub-Total: $99.99
Shipping: $0.00 ()
Sales Tax: $0.00
Pro Logistic Industries Total: $99.99
Store Credit: -$0.00
TOTAL DUE: $99.99
From: Pro Logistic Industries
Sent: Friday, December 30, 2011 6:25 PM
To: (susanmossatcox.net)
Subject: Microsoft Office Professional 2010
Microsoft Office Professional 2010 (3 Activations)
PLEASE READ THROUGH THIS ENTIRE MESSAGE BEFORE INSTALLING.
*This copy of Microsoft Office Professional has 3 Computer Activations. Below you will be provided with detailed instructions of how to download and activate your software.
Please follow the download instructions below: Please note that any previous versions of Microsoft Office that you have currently installed on your computer will automatically upgrade when steps are followed below. If you do not have any version of Microsoft
Office installed on your computer, you will simply follow the steps below to download and activate the software to your computer.
You will be able to use these instructions for 3 different computer activations. Please repeat steps when installing and activating the software on multiple computers.
INSTRUCTIONS FOR COMPLETE INSTALLATION AND ACTIVATION:
1.
2.
(care.dlservice.microsoft.com/dl/release/0/1/7/017702EB-0977-42A9-A1A9-593DFC1150EE/14.0.4763.1000_ProfessionalPlus_retail_ship_x86_en-us_exe/ProfessionalPlus.exe)
[Moderator deleted the key]
1.3.     Once you have received a green check mark, the program will continue and automatically close.
2.
5.     You will see a screen to fully activation your software with Microsoft. You will have two choices for activation: Activate by Internet or Activate by phone).
1.
1.
If you have any questions or difficulties downloading and activating your Microsoft Office Professional 2010 software, please contact us directly (support at pbdistributiononline.com). We will be at your assistance to help you with any questions or needs
that you may have.
From: Susan
Sent: Friday, December 30, 2011 8:11 PM
To: (support at pbdistributiononline.com )
Subject: Activate MS Office 2010
After installing MS Office 2010 from your Website I have tried to activate the MS Office 2010. The instructions stated; Now you will REOPEN one of the programs for example Microsoft Office Word. I do not see this choice, the only choice is by
going to; Programs, Microsoft Office 2010, select I have already purchased Microsoft Office 2010, Activate... a box warning about a valid product key appears as seen by the first screenshot below... I clicked OK and then I entered the product key that
was emailed to me from Pro Logistic Industries – (prologisticindustries in gmail.com) but this does not work as shown by the second screenshot below... as it states... this is not a valid Office Product Key... You also stated in your email; You will see a
screen to fully activation your software with Microsoft. You will have two choices for activation: Activate by Internet or Activate by phone). I don’t see a choice to activate by phone... Please help me with this problem. At the bottom is the original Link
and Install Instructions email I received from you.
Microsoft Office Professional 2010 (3 Activations)
PLEASE READ THROUGH THIS ENTIRE MESSAGE BEFORE INSTALLING.
*This copy of Microsoft Office Professional has 3 Computer Activations. Below you will be provided with detailed instructions of how to download and activate your software.
Please follow the download instructions below: Please note that any previous versions of Microsoft Office that you have currently installed on your computer will automatically upgrade when steps are followed below. If you do not have any version of Microsoft
Office installed on your computer, you will simply follow the steps below to download and activate the software to your computer.
You will be able to use these instructions for 3 different computer activations. Please repeat steps when installing and activating the software on multiple computers.
INSTRUCTIONS FOR COMPLETE INSTALLATION AND ACTIVATION:
1. Use the following link to download and install Microsoft Office Professional 2010:
(care.dlservice.microsoft.com/dl/release/0/1/7/017702EB-0977-42A9-A1A9-593DFC1150EE/14.0.4763.1000_ProfessionalPlus_retail_ship_x86_en-us_exe/ProfessionalPlus.exe)
2. Once you have downloaded the software, your software will be provided with the setup/installation file. Please Run the file. During the installation you will be prompted to enter your product activation code below:
[Moderator deleted the key]
3. Once you have received a green check mark, the program will continue and automatically close.
4. Now you will REOPEN one of the programs for example Microsoft Office Word.
5. You will see a screen to fully activation your software with Microsoft. You will have two choices for activation: Activate by Internet or Activate by phone).
6. First try the activation process by internet, if your product fails to activate by internet, use the phone activation. (The phone activation will never fail to successfully activate your software). When using the telephone method, you will be asked to
enter the number of times that the product key has been activated, please make sure to press 1.
7. Congratulations, your software is successfully activated and ready for use.
If you have any questions or difficulties downloading and activating your Microsoft Office Professional 2010 software, please contact us directly (support at pbdistributiononline.com). We will be at your assistance to help you with any questions or needs that
you may have.

Hi,
If the request is to download Office 2010, please refer to this link below:
http://office.microsoft.com/en-us/products/microsoft-office-2010-backup-FX101853122.aspx
I'm sure you still keep the product key, follow the process to enter the key, you should be able to download then.
Regards,
Melon Chen
TechNet Community Support

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Purchased genuine Office University 2010 from mirosoft store in 2012, now suddenly prompted as not genuine

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