Purchased gift shows up twice and charged me twice

I had only pressed the purchase button once to purchase a gift for my sister and i sent it to her email. on the bill however it shows up twice and it charged me twice. how can i get my money back? i called up the apple phone service and waited 20 minutes and no one answered so i got tired of it and hung up.

Go to your purchase history and click "report a problem", the report the problem.
They will e-mail you back in a day or so, likely solving your issue.

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I purchased tv shows from iTunes and keep getting a download error tap to retry.

I purchased tv shows from iTunes and keep getting a download error tap to retry. Why don't the shows download? What can I do?

Hello there Julfos,
I recommend this part of the article named iTunes: How to resume interrupted iTunes Store downloads found here http://support.apple.com/kb/ht1725.
If you cannot complete the download on your device, you can finish the download in iTunes on your computer and then sync it to your device. For instructions, see the following articles:
iTunes Store: Where can I download and sync my purchases?
iTunes Store: Transferring purchases from your iPhone, iPad, or iPod to a computer
Additional Information
If your purchase does not resume downloading after following the steps in this article, you can also try the following steps to troubleshoot the download issue.
Restart your computer or device.
Check for updates for your Mac or PC and install any software updates. Also, check for and install updates for any security software you may have (anti-virus, anti-malware, firewall, and so on).
If using Wi-Fi for Internet access, try using a different Wi-Fi network when downloading. If you are connecting to a home network, try restarting your Wi-Fi router. Also, check for and install any firmware updates for your Wi-Fi router. (Refer the manufacturer's website for your router to get information on updating its firmware).
If that does not resolve the issue then I recommend quitting all the apps running with this article, and trying again.
iOS: Force an app to close
http://support.apple.com/kb/ht5137
Perhaps even forgetting your home network and rejoining it.
Tap Settings > Wi-Fi and locate the Wi-Fi network to which you are connected. Then tap > and Forget this Network. Try to connect to your desired Wi-Fi network again.
Or resetting your network settings.
Reset network settings by tapping Settings > General > Reset > Reset Network Settings.
Note: This will reset all network settings including: previously connected Wi-Fi networks and passwords, recently used Bluetooth accessories, VPN and APN settings.
From: iOS: Troubleshooting Wi-Fi networks and connections
http://support.apple.com/kb/ts1398
All the very best,
Sterling

After updating my iPad it now shows iTunes symbol and charger cable. It won't do anything else please help

AAfter updating my iPad 4 wwith iOS 8 it now shows iTunes symbol and charging cable but it won't let me do anything else please help

Hello nicholafrombelfast,
Thanks for using Apple Support Communities.
This screen on your iPad indicates that the device is in recovery mode and will need to be plugged in to your computer with iTunes to restore the device back to its factory settings. Please see the following articles for more information.
If you can't update or restore your iPhone, iPad, or iPod touch
Use iTunes to restore your iOS device to factory settings
Take care,
Alex H.

HT204088 My purchase history shows that I am charged only once but my bank statement shows tha I am charghed thrice

I purchased Whatsapp and I was charged once.After that I only downloaded Free Apps but I am charged twice in my bank statement but purchase history shows only 1 purchase in AppStore

To Contact iTunes Customer Service and to request assistance
Use this Link > Apple Support iTunes Store Contact

ITunes purchases not showing in iTunes and not transferring to iPod shuffle

I Have been using ipod shuffles for several years as they are small and convenient for running. I have purchased 175 songs on iTunes and been forced to purchase FIVE iPod shuffle devices because the battery life in all five devices degrades after approximately 40 re-charges to the point that I only get 15 minutes battery time after a full charge. This is occurring on every iPod shuffle I have bought inclusing the latest one which is only two months old. A couple of weeks ago, I purchased several applications for my iPad and several new songs. I receive emails after each purchase. However, when I looked at my iTunes account, it showed all the items as a single item purchase and the songs were not even showing up as purchased or in my play list. This tells me that someone at Apple accounting is manually adjusting purchases and not itemizing them and the songs were not even given to me. I had to reinstall my entire iTunes program and they had to reinsert the new songs into my purchased playlist. That is why I couldn't transfer my songs onto my iPod shuffle. Now, with the latest IOS 8.3 update, I am getting all sorts of service problems like it says each time I turn on my laptop that I have inserted a CD or DVD, select the times I want to burn. It was never doing that before. It is also giving me all these warnings too:
BookmarkDAV_client.exe - entry point not found
The procedure entry point objc_exception_try_enter could not be located in e dynamic link library objc.dll.
icloudServices.exe entry point not found
The procedure entry point objc_exception_try_enter could not be located in e dynamic link library objc.dll
Apple photo streams.exe entry point not found, etc,
I purchased four new iTunes songs yesterday and only one of them transferred into my iPod shuffle. I am so tired and frustrated with the endless defects in Apple Products, that soon I am just going to say ENOUGH AND COMPLETELY STOP USING ALL APPLE PRODUCTS.

The "Purchased" playlist you see on the right can be a little misleading. It's not mean to show all of the purchases you've ever made. To download (or just see) what a particular has previously purchased used this resource. http://support.apple.com/kb/ht2519

HT4623 my ipod 4 is locked up. i can't do anything with it. it shows itunes icon and charger icon and that's all. i can not open it

ipod 4 is locked up

Placing your device into recovery (DFU) mode:
Follow these steps to place your iOS device into recovery mode. If your iOS device is already in recovery mode, you can proceed immediately to step 6.
   1. Disconnect the USB cable from the iPhone, iPad, or iPod touch, but leave the
       other end of the cable connected to your computer's USB port.
   2. Turn off the device: Press and hold the Sleep/Wake button for a few seconds
       until the red slider appears, then slide the slider. Wait for the device to turn off.
              * If you cannot turn off the device using the slider, press and hold the
                Sleep/Wake and Home buttons at the same time. When the device turns off,
                release the Sleep/Wake and Home buttons.
3. While pressing and holding the Home button, reconnect the USB cable to the
       device. The device should turn on. Note: If you see the screen pictured below,
       let the device charge for at least ten minutes to ensure that the battery has some
       charge, and then start with step 2 again.
4. Continue holding the Home button until you see the "Connect to iTunes" screen.
       When this screen appears you can release the Home button:
5. If necessary, open iTunes. You should see the following "recovery mode" alert:
6. Use iTunes to restore the device.
If you don't see the "Connect to iTunes" screen, try these steps again. If you see the "Connect to iTunes" screen but the device does not appear in iTunes, see this article and its related links.
Additional Information:
Note: When using recovery mode, you can only restore the device. All user content on the device will be erased, but if you had previously synced with iTunes on this computer, you can restore from a previous backup. See this article for more information.

Ipod shows only itunes and charger icons, and then gets switched off automatically.

Please help ..

Have you had a chance to look at this troubleshooting page? It may be of some help:iPod displays a sad iPod icon
You can also check out this extensive user post, however read it carefully if you get to the Last Resort section: Mitch's Sad iPod and Exclamation mark post

UNABLE TO PURCHASE GIFT CERTIFICATES IN ITUNES STORE!

I have been trying to purchase gift certificcates... and all of a sudden Im getting a message "This Apple id not eligible to purchase gift certificates".
Please would appreciate some answers or suggestions. Thanks

You might want to hit dictionary.com and look up the definition of "help", 'cause you clearly don't have a clue what it means. Great guys, for promoting yourselves as such an amazing company with amazing products, your support sure does go lacking. I'm trying to give you $20 by buying a $20 gift certificate for my nephew. Everything appears to go as expected until I click the "Buy" button at the end. "This account is not authorized to buy a gift certificate. iTunes gift cards are available at retailers." ?!?!??!?!?!?!?!?!?!?!?!?!?!?!?!?!?!?!?!?!? Why on earth would you block me from spending money with you?? I'm trying to get a gift to my nephew on his birthday, TODAY. I'll just call your 24 hour toll free "how to give us money" hotline, oh wait, you don't have one of those. That's OK, I'll just hook up with one of your super-dynamic chat specialists, 24/7, oh wait, you don't have that either. All you have is this lame feedback form that won't likely get checked for 7-10 business days, and then all I can expect is one of your canned responses, perhaps you'll send me Response # 218843cd7! Oooh goody goody goody. LAME! Pompous, self-righteous, holier-than-thou jerks ...the lot of you. Amazon.com MP3 downloads will be getting this $20 and all future $20 I decided to spend on friends and family. I haven't seen a rotten apple for years, now I remember what I don't like about them. Mushy, smelly, slimy and they sure don't make good gifts!

Hi, i have problem with my apple id when i want purchase app even free one, asked me for complete my card informations... but i don't want to use debit card because already i have gift card and charge it in my id... please help

hi, i have problem with my apple id when i want purchase app even free one, asked me for complete my card informations... but i don't want to use debit card because already i have gift card and charge it in my id... please help me.
when i unchek the card information it was show me an error!

Though you are being asked for card details it doesn't necessarily mean that the card will be charged for the purchase (unless you want to gift content). Have you tried entering your card's details to confirm the account ? You should then be able to remove it.
From http://support.apple.com/kb/HT5582 :
When making purchases, content credits are used first, followed by Gift Certificate, iTunes Card, or Allowance Account credits; your credit card or PayPal account is then charged for any remaining balance
Is it a new account ? If it is then unless a new account is created by following the instructions on this page (the instructions won't work with existing accounts) : http://support.apple.com/kb/HT2534
then you will need to enter card details (debit cards are no longer accepted in all countries) before the account can be used to download any item from the store.

I purchased a CD on itunes and it charged automatically to the card under the account, but I wanted it to charge to my gift card. How do I get a refund and get the music to charge to my gift card instead?

I purchased a CD on itunes and it charged automatically to the card under the account, but I wanted it to charge to my gift card. How do I get a refund and get the music to charge to my gift card instead?

Hi TKCDM1!
You should try to get this purchase onto your iOS device by using the suggestions in the following article:
Downloading past purchases from the iTunes Store, App Store, and iBooks Store
http://support.apple.com/kb/ht2519
Thanks for being a part of the Apple Support Communities!
Regards,
Braden

My credit card has been charged for book, however my purchase history shows no record of the transaction and I have not received the book. The online problem reporting system does not have options to report this incident. Who can I cal

My credit card has been charged for book, however my purchase history shows no record of the transaction and I have not received the book. The online problem reporting system does not have options to report this incident. Who can I call?

Would be problems with purchases, billing, and redemption option. It's not 100% exact to your issue, but it will get you to the right department.
Go here https://expresslane.apple.com/GetproductgroupList.do then select ITunes, then Store, then Purchases, Billing, and Redemption. Then.. probably pick "My topic is not listed."

Goodnight buy "CREATIVE CLOUD - INDIVIDUALS - FULL" annual plan prepaid debit my credit card for 599.88 dlls year, already authorize and charge the amount the card twice and I never get the confirmation of the purchase by you (ADOBE) as if he had not boug

Goodnight buy "CREATIVE CLOUD - INDIVIDUALS - FULL" annual plan prepaid debit my credit card for 599.88 dlls year, already authorize and charge the amount the card twice and I never get the confirmation of the purchase by you (ADOBE) as if he had not bought anything despite what the charge generated in TWO OCCASIONS.
As one refund request and the remaining as active, THANK YOU for your attention.

Adobe contact information - http://helpx.adobe.com/contact.html may help
-http://helpx.adobe.com/adobe-connect/adobe-connect-phone-numbers.html
-orders, returns http://helpx.adobe.com/x-productkb/global/phone-support-orders.html
-says 800-443-8158 for payment problem in https://forums.adobe.com/thread/1551495

ITunes: I just redeemed a gift card in iTunes and then rented a movie. I want it charged to the gift card but think that it was charged to my credit card. How do I ensure the charges are against the gift card?

iTunes: I just redeemed a gift card in iTunes and then rented a movie. I want it charged to the gift card but think that it was charged to my credit card. How do I ensure the charges are against the gift card?

I took this straight from the help menu.
You need to set up an Apple ID for use with the iTunes Store before you can redeem anything in the iTunes Store. You don’t need to enter credit card information to redeem only the amount of a gift certificate or card.
Hide
Use an iTunes allowance, gift certificate, or iTunes Gift Card
If you aren’t already signed in to the iTunes Store, choose Store > Sign In, or click Sign In at the top of the iTunes Store window.
Below Quick Links, click Redeem, and follow the onscreen instructions.
The amount in your account appears to the left of your account name. When you click the Buy button to make purchases, the amount changes to show how much money remains in your account.
You can use a gift certificate only in the iTunes Store for the same country in which the certificate was purchased.

Why does an album I purchased as a gift show up in my Itunes library?

Why does an album I purchased as a gift show up in my Itunes library? Have I paid twice?

Issue solved.

I purchased a season of a TV show from itunes and it won't go onto my ipad, i've purchased several seasons in the past and never had this issue, how can i fix this?

I purchased a season of a TV show from itunes and it won't go onto my ipad, i've purchased several seasons in the past and never had this issue, how can i fix this?

Drew how is that even possible? I use gift cards all the time, any time I've had insufficient funds iTunes will not allow the purchase, sights Insufficient funds and rejects the purchase. Any time I log into my account the money in that account appears in the upper left corner. If you're not seeing that then you have other issues. Anyway... Kneil is right you should be able to rip CDs you own to your iTunes library (regardless of your money matters with iTunes), then depending on how you set up the music you need to add it to your playlist and then sync it to your iPod. Did imported music ever work? How are you ripping or importing the music to iTunes? Are you using a compatible format?
Something else to look at-- It's possible your cable is defective, have you tried a new or different cable? Some of what your describing is a bad cable issue. Good luck, Cheers.

Purchased gift shows up twice and charged me twice

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