Purchased item not showing in iTunes

I purchased a song on iTunes the other day and it's not showing in my iTunes now. I've searched by title, artist, genre, I've tried looking in recently purchased items and it's not there. It shows in my purchase history and if I try to download it again I'm told I've already downloaded and would I like to "download it again?" Any ideas?

Either (1) it did not download in the first place, or (2) it did download but then got deleted, moved, or renamed. If you have done enough searching to determine that it is not number 2, then use the Contact page to report to Apple that it did not download correctly. They will arrange a replacement or refund.

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HT201272 Purchased items not showing in iTunes on iPad

Anyone having problems seeing their previous purchases in iOS 6? I just tried to download some previously purchased music to my iPad (new iPad/3), and when I click on the purchased tab, it is blank. I did not encounter any issues with adding previously purchased music and tv shows to my iPad while using iOS 5.

Since I upgraded to the last iTunes Version (10.7(21) and iOS Version (6.0(10A403) I am experiencing issues with my iPhone 4S and iTunes.
First of I discoverd / ran into the issues of the App Store after install iOS 6 on my iPhone:
When opening the App Store (App) on my iPhone, in the menu bar at the bottom of the screen and selecting the Genius function, the results try and load for about 7 seconds and finally the App Store just Crashes and I have to restart this process again, but results in the same error. This is a continuous process.
When opening the App Store (App) on my iPhone, in the menu bar at the bottom of the screen and selecting the Updates function, then selecting (Previous) Purchases; my iPhone states: ✳ Loading... and this goes on and on and... and finally after about 10 minutes I receive the message: Connetion to iTunes Store Failed. In other words my iPhone can never recall or access my previously bought Apps from the iTunes Store. The only way to access them is to Search or Find them directly in the App Store but you then need to know the name of the App you want.
I have contacted Apple Support and together we have tried several things but nothing seemd to work for me. We also tried to access the App Store and purchases menu directly from the iTunes store running on my iMac and found that it acted in a failry simular manner, only running on my iMac after about 15 minutes I finally got results. It seems like it just needs time to access / find / locate all my previously bought apps. The bug (to me) seemd to be the iTunes Store account and not the iPhone itself. I could test this myself because I have 2 itunes accounts at my disposal. Once I tried my second account (both on my iMac and on my iPhone, I didn't encounter any problem whatsoever. The first (major) account;
I have bought - downloaded approximately over 250 songs
I have bought - downloaded approximately over 3600 apps
The second account (US iTunes Store)
I have bought - 10 apps
I am now wondering if Apple is having trouble accessing a large amount of information to display in iTunes store on my account or are they just having trouble with a faulty / bugy engine.
To further test my hunches; I accessed four other iTunes Accounts of friends and family both on my iMac and iPhone iTunes Stores and all four had as little as 300 Apps that had been bought in Apple's iTunes Stores. Our findings were that it didn't matter how many purchases are on your account because 2 of the tested accounts had the same issue and the other 2 accounts were working just fine.
We also tested to see if it would make a difference if we accessed the stores either from a mobile network (being 3G connection) and Wifi network connection, but this made no difference whatsoever.
I guess this means back to the drawing board.
I am wondering if other people have tested this and or are having the same or simular issues...
Would be great to get some feedback on this.
Many thanks in advance.
Best Reagds,
Carl.

HT204088 Purchased items not showing up...How do I fix this??!!

I want to access my purchased music and not all of my purchased items are showing up. Only my most recent purchases are there. How do I fix this??!!

iTunes Store and App Store items are only available in the cloud in the country storefront where they were purchased. If you've changed the country associated with your account, your old purchases won't appear on your Purchased page.
Another reason you might not see purchases in the cloud is because you may have hidden them. For information about hiding and unhiding purchases, see this article:
http://support.apple.com/kb/HT4919
Another possibility is that you have more than one iTunes Store account and that the music in question was actually purchased using another Apple ID.
Or ... the missing music has been modified in or removed from the iTunes Store since you purchased it and as a result, is no longer eligible for subsequent download via iTunes in the Cloud.

TV Show Items not showing in iTunes Library (or Purchased Playlist)

I recently purchased 4 episodes of the BBC Planet Earth series 1 in HD in four separate transactions.
During the first transaction I was surprised that both the *HD version* and *Standard version* was in download list. Since this was my first purchase of an HD title (I did not want to pay unnecessarily for both versions) because the download was to play on Apple TV. I therefore deleted standard version from the download list.
When I got my "invoice" I reported the two version download as a problem with *Apple iTunes Store*. The response was that both versions are downloaded for the HD price. They pointed out that should I wish to sync a copy to my iPod touch the standard version would be required. They also provided a re-download of the "non HD" version, a new button appeared in the bottom of the iTunes window.
On the next 3 occasions I let the iTunes store download both versions of each episode. However I do not have a copy of the standard versions in my *Purchased Items* or they don't show in my *iTunes Library* either.
In the *+Finder view+* the standard version ( .m4v files) are in the *+TV Shows folder+* together with the HD version.
How can I get these into the *iTunes library* (so I can sync to the ipod) and the purchased items?
I have tried via *+File>Add to Library+* does not work and Apple iTunes Store cannot offer advice!!
Thanks in anticipation of your help

Hello toi_va,
I apologize, I'm a bit unclear on exactly what you are seeing or describing. If you are having issues finding this particular song, even after redownloading, you may find the information and steps outlined in the following article helpful:
iTunes: Finding lost media and downloads - Apple Support
Sincerely,
- Brenden

My MacBook Pro iTunes movie purchase is not showing in iTunes store movie purchases nor does it show on my iPad or Apple TV. Can someone please help me with a solution? Thanks.

First of all, I live in Ho Chi Minh City, Vietnam. Sometimes, I use a VPN to search on the web here. I purchased Toy Story 3 on my MacBook Pro 2011 OS/X - Lion through iTunes. I initially had trouble downloading it which may be due to being on and off the VPN but after a while it finally downloaded and shows up in my iTunes library on my MacBook.
Under my Apple ID account (which is the only Apple ID account I have), I look under purchase history and it shows that I paid for Toy Story which is where I got my Order # from. But if you go to the iTunes Store then to the Quick Links then click on Purchased, under all my Movies, it does NOT show Toy Story 3 as one of my movies.
Now when I go to my iPad (3rd gen.), Toy Story 3 does not show up under purchased movies (all or not on my iPad). It does not show up on my Apple TV as well. If I want to have Toy Story 3 on my iPad or Apple TV, then it says I have to purchase it again.
I have searched for help via Apple support communities but so far none of their solutions have worked for me. I have tried logging off iTunes & App Store on iPad and also shutting down the iPad. I also made sure that under iTunes Preferences>Store that iTunes in the Clouds purchases is checked. Can someone please help me with this? Your consideration is greatly appreciated. Thanks.

Thanks King_Penguin for taking time to read and reply.
I just purchased this movie on Thursday, May 15, so just a few days ago. I have never had any trouble whatsoever since I have been in Vietnam. I have downloaded several movies and even music and they have all synced to my respected Apple products except for this purchase.
Sorry, I don't quite understand what you mean by studios and different versions. Could you please explain?
I checked my purchased list in my purchase history under my account and there are no hidden items.

HT1977 Purchased audiobooks not showing in itunes account

I have recently purchased 5 audiobooks in iTunes on my work laptop and they are not showing up on my iPhone nor my iPad. I'm logged in to my iTunes account on my laptop so, I would assume what I purchase within my account, should show up in my account so I dont have to purchase the same items twice.
Does anyone know how to fix this issue? And living outside of the US shouldnt be reason why it doesnt allow me to sync through my account - there should be no reason why anything shouldnt work the same no matter where one lives on God's green earth!

Start by choosing Store> Check For Available Downloads in iTunes. It should see the audiobooks, which should appear in the Books dropdown menu. If that works, you should then connect your iPad or iPhone to your computer. Open the device, and click on "Books". Then select "Sync Audiobooks". If this completes. and the audiobooks sync to your device, they should then be in the Music app, under More (...) > Audiobooks.
You may need to either close and re-open the Music app, or possibly restart your iPhone or iPad to get them to show up.
Do you have iTunes Match, by chance?

Purchased items not showing in App Store - Problem is BACK

I post a question earlier, the problem seemed solved, but it is back agin, how frustrating !! here it is the story
I am using iPad 3rd generation, iOS6.0.1. I just recently restored it due to a few crashes and shut down.
I can get most of my app back from restoration, but I can't see any items purchased in App Store in Purchased tab. There is nothing, I tried many steps suggested in the forum, (sign out, shut off, sign back, update all info in my apple ID, etc.) but none of them seems to work.
Later...
Problem solved... The difference is I signed back in not in Setting -> iTunes & App Store, but directly open App Store, and sign in at pop up windown. the order of sign in seems "stupid", it doesn't make sense no matter how you sign in to app store, but it does make the difference. Sigh....
Now...
Problem is back again... I have no clue what's going on here with iTune and App Store... thing seems screw pretty bad... any one can help??
Thanks a lot
H

Problem solved... The difference is I signed back in not in Setting -> iTunes & App Store, but directly open App Store, and sign in at pop up windown. the order of sign in seems "stupid", it doesn't make sense no matter how you sign in to app store, but it does make the difference. Sigh....

Purchased movies not showing in iTunes for Mac

I'm using the same apple ID on several devices, and am able to access all purchased movies on my Apple TV, iPhone, and iPad. When using iTunes on my Mac, only 25 of the 50 purchased movies viewable elsewhere are accessible. I've tried accessing the missing items through the iTunes store, hoping that they'd be available for download, but am only given the option to purchase them again. Does anyone else have this problem and/or know how to remedy it? I've already tried deauthorizing/reauthorizing, and logging in and out. It has been happening for a while, so I don't think that it is something that was caused by a recent software update.
Thank you for any help that you can provide.

I feel dumb. Solved it for myself. In case anyone else has this issue, instead of looking at purchased items from within your library, go to the iTunes store home page, and select purchased from the menu on the right. Then there will be a tab for "not in my library." This is where your purchased items that haven't been downloaded to your computer reside.

Purchased items not showing up on devices

This is a problem I've not had before. When I sync iphone and ipad, some of my music purchases in my library are showing up in the music list on my phone and ipad but they are in faint type and a "O" out to the left side of the checkmark (they do not show up in my main library this way, only on the devices -- and not all of the purchases, just a few of them). I've gone back through the steps of transferring purchases, etc., but no luck. Any insights?

Additional note - I raise the issue because I cannot play the music in question from my iPad or iPhone 5. I can only play them on my computer.

Purchased items not showing up

I just purchased the James Franco roast from iTunes on my Apple TV. I paid $4.99 and it shows up in my purchased section but is only a 34 second clip, that was already free to begin with. It will not allow me the option to buy it again. Anyone else have this problem?

Hello Carrie,
It sounds like there is an issue with the Comedy Central Roast of James Franco that you purchased from iTunes. I recommend following the steps in the following article to report this to the iTunes Store:
To report an issue with your iTunes Store, App Store, Mac App Store, or iBookstore purchase, follow these steps:
Find the email receipt for your purchase.
Click Report a Problem under the app that is having the issue.
When prompted, enter the Apple ID and password you used to purchase the item, then click Report a Problem.
Click Report a Problem next to the item you are having an issue with.
From the Choose Problem dropdown menu, choose the appropriate issue.
Follow the onscreen instructions and—if prompted—type a description of the problem into the text field.
Click Submit to have your issue reviewed.
You can find the full article here:
How to report an issue with your iTunes Store, App Store, Mac App Store, or iBookstore purchase
http://support.apple.com/kb/ht1933
Thank you for posting in the Apple Support Communities.
Best,
Sheila M.

Purchased items not showing in Purchased View

So I have this view of an album in the iTunes store, clearly showing it was purchased.
http://i.imgur.com/50nuXQm.png
but the album is not visible in my 'Purchased' view via iTunes or any other device.
What gives?
I contacted support and a 20 minute chat session led to the representative regranting me the album. I was able to re-download it in iTunes but it's still missing from the Purchased view!

Did you download the movie on a device?
If you can't find the movie you downloaded on your iPad, iPhone or iPod Touch, check inside your Videos App

Purchased items not showing up in library.

I downloaded an album but it wont show up in my library. It shows up in the purchased section but not in library. I was able to download it on my iPhone but after syncing and transfering purchases it still didnt show up. It is in my iTunes folder with the rest of my music but after trying to manually add to librabry it still didnt work.

The problem just fixed itself. I got irritated and quit messing with it. When I came back an hour later, it was fixed.

Purchased song not showing in itunes library

Earlier today I purchased several songs today, and one of the songs that I bought was showing up under purchased playlist in my library, but not actually in my library if that makes sense. It was also showing up in the purchased section in the itunes store. I tried deleting the song and hopefully being able to redownload it but it was still showing up as if it was in my library. I even tried hiding the purchase and then unhiding it but when I did that it still showed up in the purchased section as if it was in my library. Is there a way to change this?

Hello toi_va,
I apologize, I'm a bit unclear on exactly what you are seeing or describing. If you are having issues finding this particular song, even after redownloading, you may find the information and steps outlined in the following article helpful:
iTunes: Finding lost media and downloads - Apple Support
Sincerely,
- Brenden

Album artwork for purchased items not showing up!

The album artwork appears in iTunes, but it doesn't show up on my 30GB iPod video! This applies to almost every protected AAC file in my iTunes library. How can I make the artwork show up on my iPod?

If they don't show in the Purchased link under Quick Links on the right-hand side of the iTunes store home page then check to see if you've hidden them : iTunes Store: Hiding and unhiding purchases. If you've changed countries since buying them, or if they are no longer in your country's store (rights-holders occasionally remove items) then you won't be able to redownload them. If you still have them on your iPod Touch then you should be able to copy them back from that via File > Devices > Transfer Purchases.
But any item could be removed from the store at any time, ideally you'd be keeping and maintaining a backup copy of all of your downloads/library, you are only guaranteed one download of any item

Purchase item not showing in cloud

I deleted a couple TV shows that I had purchased and trashed them. I thought they would show up as being in the cloud but I don't see that. Do you know why?

I got it.
I had the original files in a different place than iTunes would have put them. So the Cloud didn't recognize that the files were missing. I deleted them from iTunes and then they showed as being in the Cloud.

Purchased item not showing in iTunes

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