Purchased iTunes Match, computer died during Step 1! wont work.

purchased iTunes Match, computer died during Step 1 (gathering info about library) and now it only completes step1 and NEVER goes to step2 no matter what i try. help!i

iTunes Store: Troubleshooting iTunes Match
http://support.apple.com/kb/ts4054

Similar Messages

  • ITunes Match freezes PC during Step 1!?!?!

    I am running Windows Vista on my PC and purchased iTunes Match to put my music collection in the cloud.  3/4 of the way through Step 1, iTunes freezes and so does my computer.  I have to unplug my computer (which is definitely not healthy for it) and reboot.  I thought it might be my computer going to sleep, but I shut all of the power saving stuff off and it still happens.  Any suggestions?

    iTunes Store: Troubleshooting iTunes Match
    http://support.apple.com/kb/ts4054

  • I purchased Itunes Match and every time i try to run it, it doesnt even finish step 1, it just says "We could not complete your itunes store request, an unknown error occured (4007" what do i do because i need itunes match to work!

    I purchased Itunes Match and every time i try to run it, it doesnt even finish step 1, it just says "We could not complete your itunes store request, an unknown error occured (4007" what do i do because i need itunes match to work!

    - Try manually placing the iPod in recovery mode and then restoring. For recovery mode:
    iPhone and iPod touch: Unable to update or restore
    - Next try DFU mode:
    How to put iPod touch / iPhone into DFU mode « Karthik's scribblings

  • I update my iTunes to update my ipad and my computer died during this and now my ipad won't connect it has an iTunes sigh on the screen

    I update my iTunes to update my ipad and my computer died during this and now my ipad won't connect it has an iTunes sigh on the screen

    Hello Macahoy18,
    Thank you for using Apple Support Communities.
    For more information, take a look at:
    If you can't update or restore your iOS device
    http://support.apple.com/kb/ht1808
    Have a nice day,
    Mario

  • HT204053 Multiple Apple IDs (2) with Purchases & iTunes Match. Apple TV Purchases. Not happy to have to log in/out to view and enjoy my Purchase Contest. What's the solution?

    Multiple Apple IDs (2) with Purchases & iTunes Match. Apple TV Purchases. Not happy to have to log in/out to view and enjoy my Purchase Contest. What's the solution?

    Hi
    i ran into the same problem. surprisingly though, i am not using multiple apple id and just one mac.
    i did change both the account (apple id) and the computer (from pc to a mac server), but home sharing is on and the apple tv (1) is synced with the new computer.
    i can connect to the itunes store and browse through it (signed in at all times). i cannot purchase any content and cannot play transferred rentals from the computer (apple tv is not authorised...)
    somehow, it seems the apple tv was stuck with a previous id.
    i have just now re-authorised my computer on the account and will give the apple tv another try. i did notice a message during the re-authorisation process. the apple tv is being authorised. this gives me hope.
    in any case, your setup seems to be a dream come through. i decided to phase out my high end multiroom linn kivor system (over 20k back 6y ago) to an itunes based system. apparently you managed to build something.
    i tried an itunes based nas but gave up due to complex operation (and overheating on top) and went for a mac server. i will be using windows clients though.
    most of my content is cd based. can you sync purchased content between pc's? or with a server?

  • I purchased iTunes Match and when applying it to my iPhone, it erased all my music.  I still have the library on my ipad2, how do I get it back on the iphone and share it on the cloud?

    I purchase iTunes Match.  When I applied it to my iphone5, it erased my music library.  Even when I restored my backup, the library was not there.  I still have all of the music on my ipad2.  I thought that iTunes Match would allow me to put my library of music on the new MacBook I purchased last week.  What did I do wrong and how do I get the music onto my MacBook and back onto my iphone?

    For iTunes Match to work, your music needs to be in your iTunes library on your computer.
    Read this Recover your iTunes library from your iPod or iOS device
    jim

  • HT204406 i recently purchased itunes match and it constantly pauses when i try to listen to my library on my iphone 5.  help!!!!!!!!!!!!

    i recently purchased itunes match and it always pauses on my iphone 5 when i try to listen to my library    help!!!!!!!!!!!!!!!!!!!

    Hi mdr1976,
    Thanks for visiting Apple Support Communities.
    You can use iTunes Match to access your entire iTunes library on your computer and iOS devices.
    You can access your iTunes library on your Apple TV using Home Sharing, which is why it only works when your MacBook is turned on.
    See these articles for more information about Home Sharing:
    Understanding Home Sharing
    http://support.apple.com/kb/ht3819
    Setting up Home Sharing for Apple TV (2nd generation and 3rd generation)
    http://support.apple.com/kb/ht4352
    Regards,
    Jeremy

  • HT5848 I have purchased Itunes Match, and go to Settings/Music and it tells me to subcribe to Itunes Match.  I click on that and it says I am subscribed, but I can not get it to quit playing ADs.

    I have purchased Itunes Match, and go to Settings/Music and it tells me to subcribe to Itunes Match.  I click on that and it says I am subscribed, but I can not get it to quit playing ADs.   I have rebooted..    Nothing seems to work.
    Any ideas
    Message was edited by: BobTheInspector
    Figured it out.   Must sign out from Itunes and then back in and it works.

    Welcome to the Apple Community.
    You cannot use iCloud.com on a mobile device, only on a computer. Documents in iCloud are available via the apps themselves on a mobile device.

  • HT204406 My iTunes Match will not complete Step 3 of the uploading process. Many songs are "waiting"

    My iTunes Match will not complete Step 3 of the uploading process. I have over 700 "items" designated as "waiting." I have restarted multiple times but it stalls at this point.

    I've been reading all these comments about how match is not working and people are having problems uploading all their songs.  My problem is more basic than that.  When I open iTunes I immediately get the spinning color disc of death and I can't do anything at all.  I can't go to the store.  I can't listen to a song. I can't do anything.  I just tried to sync my iPod.  I pugged it into my computer, iTunes started up, looked like it was going to sync, then the spinning disc again.  So forget match; I can't do anything, nada, nothing.   I even tried to send my iTunes application to trash, but I got a message saying I couldn't do that because it was needed for OS X.  Talk about a do loop, this is unbelievable.
    Is anyone else having the problem I am having?

  • Can I not purchase iTunes match through my iPad?

    I can't seem to purchase iTunes Match from my iPad.

    You have to do this on your computer by opening iTunes, then going to Store>Turn On iTunes Match and subscribing with your Apple ID.  Your music library will then be scanned and uploaded/matched, after which you can access your music library on your iPad but turning on iTunes Match in Settings>iTunes & App Stores and in Settings>Music.

  • Can't purchase iTunes Match subscription.

    Receive message that says it is not available in US store. I have tried on both my iPad and iPhone.

    Hi,
    You can only purchase iTunes Match from iTunes Store on your computer.
    Jim

  • HT204406 My iTunes Match gets stuck on step 1

    My iTunes Match gets stuck on step 1 and won't go any further.  I will leave my computer on all day and night and iTunes Match doesn't move past step 1.  What can I do to resolve this issue?

    Cancel it and try again.

  • ITunes Match won't pass Step 2

    iTunes Match will not complete Step 2: Matching your music with songs in the iTunes Store. It just continues to search with the progress bar saying that 12006 out of 12020 Songs checked. It never moves on to Step 3: Upload artwork and remaining songs. Any tips?

    Hi,
    First stop match process. Add iCloud status column to song view - go to menu > view > view options and tick box. This column will tell you what has been matched, uploaded, purchased, duplicate, ineligible and more importantly waiting. You should find this 'waiting' tracks - looks like 14. Delete them from library but don't move to trash. Now select 'update iTunes match' from store menu. If process completes try readding those tracks.
    Jim

  • I have purchased itunes match but the cloud will not load on my ipad 4.the only music that will show up is stuff that i bought from the itunes store.any ideas on how to get this to work?

    i have purchased itunes match but the cloud will not load on my ipad 4.it works on my iphone 5 & it originally worked on my ipad.the only music that will show up is stuff that i bought from the itunes store.any ideas on how to get this to work?

    On the MBP, in iTunes, switch to Song view and enable the iCloud Status column by pulling down View > View options and selecting the option for "iCloud Status." Close the small window. Look for any tracks that have a status of "waiting." If you see several of them disable iTunes Match while holding down the Option key. Quit iTunes, wait a few seconds, then open it again and turn iTM back on. Let it compelete the scan. Wait until all tracks that are "waiting" have a status of either "matched" or "uploaded."
    On the iPad, turn off iTunes Match then launch the Music app and let the contents clear out. Power cycle the iPad for good measure, then re-enable the service once all the tracks in iTunes have been processed.

  • ITunes Match now stalls on step 1.  I have a PC with Windows Vista.  I've use Match for a long time

    iTunes Match now stalls on step 1.  I have a PC with Windows Vista.  I've used iTunes Match for a long time & it has worked well until last week.  Most of my songs now have a dotted outlined cloud beside them & I can't download to my phone.  6 new albums can't be seen at all.  I've turned off Match (with shift key down) & turned it back on - restricted my upload speed to 75% of max - I even uninstalled iTunes & re-installed it.  Any suggestions?

    iTunes Match is stalled in the same place again today.  Step 1 seems to have completed as the blue progress bar is complete.  The message says "Delivering your iTunes Match results..."  When I went to bed last night, this is where iTunes was stuck.  But this morning, Match had stopped trying to "deliver."  It obviously did not finish because 6 new albums do not show up on my iPhone 5 - all of the 3 steps on the Match page were grayed out this morning & the "Start" button was available.
    This is what I did yesterday - I looked at My Music and clicked "Songs."  I then added the "iCloud" column and sorted by that field.  I found about 100 files that had a problem of some sort (cloud with exclamation point inside).  Each of them had lost track of where the music file was - even though the music files were exactly where they should have been.  I re-linked (one at a time) all of the music files to the song titles.  In the cloud field one song was described as "ineligible for iTunes Match."  It had a could with a line drawn through it.   I didn't know what that meant, so I deleted the song.
    I then turned off iTunes Match holding the shift key down & iTunes began collecting information from my library.  This took several hours but it did seem to complete because it changed to the "delivering results" message.  However, this morning I noticed that all of the files I re-linked yesterday still had the "error cloud" symbol today - a cloud with an exclamation mark inside.  Yesterday these songs wouldn't play until I re-linked the files.  Today they will play as expected, but they still have the "error cloud.'  To add to my confusion albums marked with the "error file" are still able to be downloaded to my phone, but the songs with the "error cloud" will not play smoothly on my PC.  They stutter regularly throughout playback.  However, if I download one of those songs or albums to my phone, it plays perfectly.
    I hope this helps someone to explain what my problem is & the appropriate solution.  I have a little more than 12,000 songs in my library in case that makes a difference.  Should I just delete the files with he "error cloud"?  All of the songs appear to be still in the cloud because they are available for download to my phone.

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