Purchased Lightroom 5 (Student/Teacher version) - got my Redemption Code and Serial Number but when I use codes provided the system will not finish loading. Have PC running Windows 7. What is wrong?
Help . . . Have the Redemption code and Serial Number as supplied on-line but can not install system using these numbers.
Redemption Code Help
http://helpx.adobe.com/x-productkb/global/redemption-code-help.html
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Lightroom - all versions
Windows
http://www.adobe.com/support/downloads/product.jsp?product=113&platform=Windows
Mac
http://www.adobe.com/support/downloads/product.jsp?product=113&platform=Macintosh
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http://helpx.adobe.com/x-productkb/global/service1.html ( http://adobe.ly/1aYjbSC ) -
Why can't I activate Lightroom 5 despite having an Activation Code and Serial Number?
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You may need to uninstall the existing version and then download the Perpetual License version from one of the links below, and install.
Adobe - Lightroom : For Macintosh : Adobe Photoshop Lightroom 5.7
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Chat Now button near the bottom for Activation and Deactivation problems may help
http://helpx.adobe.com/x-productkb/policy-pricing/activation-deactivation-products.html
OR
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http://helpx.adobe.com/creative-cloud/kb/license-this-software.html
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Adobe is a mess. I will re-type this question a FIFTH TIME:
I HAVE PURCHASED LIGHTROOM A FULL WEEK AGO, through a dealer, and I did not receive a serial number. I got an email asking me to join LWS, but no serial number - and the product was not listed under my name. Thye Adobe sites keep giving me a runaroud - I didn't now that registering a product has to become such a big project, and I don't have the time for this nonsense. Thank you.I bought it from an official overseas dealer. Afterwards I got an email from Adobe to join the licensing site (so the order went through to them), but no serial number. Thank you for the reply, but I guess I should have filed the issue under another heading, having to do with "Licensing" rather than "Lightroom" (although this is the program that I have purchased).
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