Purchased LR6 upgrade, when entering SN for LR4, message " The serial number you entered is invalid. please try again. if the problem persists, contact Customer support. ".  SN entered for existing product has been checked and is correct.

I retrieved the LR4 serial number from my Adobe account.  The installer for an upgrade to LR6 will not accept the LR4 serial number.

Chat support - For the link below click the Still Need Help? option in the blue area at the bottom and choose the chat option...
Make sure you are logged in to the Adobe site, have cookies enabled, clear your cookie cache.  If it fails to connect try using a different browser.
Serial number and activation chat support (non-CC)
http://helpx.adobe.com/x-productkb/global/service1.html ( http://adobe.ly/1aYjbSC )

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    From: [email protected]
    To: [email protected]
    Subject: Why does my Elements 12 ask me to enter Program Key after the product has been used and registered
        Re: Why does my Elements 12 ask me to enter Program Key after the product has been used and registered
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