Purchased Master Collection 6 in 2013, now creative cloud asks me to activate my software and refuses the serial I received with my purchase
Not going to put my serial on a public forum. Please note I have never purchased creative cloud, just master collection 6. How can I get my software working again? thanks.
Error "The serial number is not valid for this product" | Creative Suite
Similar Messages
-
I have been running Photoshop 8 for years. Upgraded from Vista to Windows 7 just so I could get Lightroom. I am paying the 9.99/mth for Lightroom and photoshop. I downloaded and am already using Lightroom. When I try to open photshop it will open, but when I go to file to try and select a photo, it errors out and says looking for solution and to close program. Totally frustrated
Holy cow. Victoria, if I could reach through the internet and give you a cupcake I would! That worked!
It's amazing -- I sat on chat with customer support for 3 hours, and they weren't able to come up with the solution. He had me creating new accounts, wiping out various directories, changing read and write permissions here and there, searching for non-existant files, and yes, repeatedly installing from disc and from download, and nothing worked. I've been searching the internet up and down, and there are some really involved "solutions" out there for this problem.
Thanks for finallly guiding me to a solution! -
I was downloading something, and it shoved the stupid Bing toolbar, which I can't remove now. Also, I accidentally removed the toolbar on the very top of the browser with "file, help, tools, ect." I'm kind of technologically impaired, if you haven't noticed.
Hello Greg.
You can uninstall unwanted extensions by going into Tools > Add-ons > Extensions.
You can select which toolbars to see by going into View > Toolbars. Also, you can reset your interface by going into View > Toolbars > Customize... > Restore default set. -
I have an iphone 3gs of which I attempted the latest IOS pdate through itunes. Now, it shows the original start up screen and when it gets to the activiaton screen it displays an error message stating: Your iphone could not be activated because the activation server is temporarily unavailable. Help anyone??
"We're Sorry, Activation Server Temporarily Unavailable, contact Customer Care?"
99.9% of the time, the cause of this issue is the fact the phone was jailbroken/hacked to unlock it for use on networks other than the network the phone was originally locked to. Apple maintains a database of officially unlocked iPhones, and when Apple's servers detect phones such as yours, activation stops & you get the message you got.
So, you need to get a sim card from the carrier the phone was originally locked to, or get it officially unlocked, if you want to activate it. Because it appears that it was not officially unlocked. -
i purchased master collection cs6 in december 2013, but it reverted back to trial and serial number doesnt work anymore
CS6 or Creative Cloud Reverts to Trial Mode
http://helpx.adobe.com/creative-suite/kb/trial--1-launch.html
http://helpx.adobe.com/x-productkb/policy-pricing/activation-deactivation-products.html -
Good afternoon! We purchased the product Adobe master collection 5.5 AOO Litsense RU. Distribyutiv program has been lost, and now we can not find it on the site. There we find different versions of the program other than Russian. Please tell me where to download it?
Voronello volume license installation files are available under the end user or deploy to account at https://licensing.adobe.com/.
-
Deleted adobe edge animate cc and now creative cloud wont letme redownload file just says up to date
deleted adobe edge animate cc and now creative cloud wont letme redownload file just says up to date can anyone tell me how to fix this? do i have to delete files to be able to redownload?
How exactly did you remove the software? Also which operating system are you using?
-
Hi, I want to purchase the complete creative cloud at S$60 , however, in my account, at the payment page, it's appear RM currency and the selection of country does not include singapore. How am I suppose to purchase?
Hi there,
The country selected while creating the Adobe account was selected as Malaysia, so you get to see the price in RM.
^Ani -
Attempting to download Premiere CC on a second computer while my primary one is being repaired. Computer had CS6, I removed it. Now Creative Cloud thinks it's already downloaded and it is not. Please help. <Removed by Moderator>
You will need to provide more information if the following does not match your situation.
CC desktop lists applications as "Up to Date" when not installed
http://helpx.adobe.com/creative-cloud/kb/aam-lists-removed-apps-date.html -
I purchased the Creative Cloud Photography Individual for $9.99 a month. The photoshop tools do not compare to CS4, I can't click on the arrow to get to the other tools withing the set and I get this error code: I get this error code: One or more files in the adobe application support folder, necessary for running photoshop are missing. Please run the Photoshop installer and reinstall photoshop. and can't figure out how to get to the installer again!
Here is what you get when clicking on the gear in the adobe manager.
-
Can't find Caflisch Pro anywhere on my Windows 7 home Prem. I purchased Master Collection CS6. I looked in all of windows. Is it hidden or compressed. I looked at this site http://www.designgeek.com/guide-adobe-css-free-fonts
Says I should have it. I have registered my product with Adobe.
Also where do I get the "registration gifts"?
Please help!
- peterzonerThe font which were provided earlier with CS2 and CS3 were different.
Refer to the link to know which all fonts are included with the Standard installation and as goodies with CS6.
http://www.adobe.com/type/browser/fontinstall/cs6installedfonts.html -
Hello I have Adobe master pack. When I try and sign on to creative cloud it signs me out. I have tried the 4 suggestions adobe has and when I try to go to their 24/7 chat the chat is closed. How do I correct this?
Sign in, activation, or connection errors | CS5.5 and later, Acrobat DC
Beyond that noboidy can tell you much without proper system info.
Mylenium -
Hi there, is it possible to purchase Edge Animate other than through Creative Cloud? If so, how much does it cost
Hi Jamie,
Animate is only available through a subscription. We do have some different price options depending on your needs -- visit here for more info http://www.adobe.com/products/creativecloud/buying-guide.html
Sarah -
My purchase does not show on my creative cloud account but i am being billed for it
my purchase does not show on my creative cloud account but i am being billed for it
Some general information for a Cloud subscription
Log out of your Cloud account... Restart your computer... Log in to your paid Cloud account
-Sign in help http://helpx.adobe.com/x-productkb/policy-pricing/account-password-sign-faq.html
-http://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html
-http://helpx.adobe.com/creative-suite/kb/trial--1-launch.html
or
This is an open forum, not Adobe support... you need Adobe staff support to help
Adobe contact information - http://helpx.adobe.com/contact.html
-Select your product and what you need help with
-Click on the blue box "Still need help? Contact us" -
We have two users that have been using Creative Cloud for almost a year. Recently, sometime in the last 4ish weeks, the users can no longer run Creative Cloud apps. (Yes, our subscription is paid.) Error simply says administrator access is required to install. The apps have already been installed. The users cannot run them unless they are in the local admin group.Using "Run as admin" does not work. It gives the same error.
I have opened a case with adobe support and was basically told to suck it up and put the users in the admin group. Actually, what was said was that it is "mandated that the users have administrative rights".
There are a couple of things wrong with this. It was working for both users until recently - a recent required creative cloud update. The users have never been local admins yet the apps were working (poorly, but working).
We are in an enterprise environment and users simply do not have administrative rights on the computers.
I have changed permissions on all adobe folders, granting users or authenticated users modify or full control rights, did the same in whatever Adobe registry HKLM keys I could find. Nothing has allowed the users to run the apps - unless they are put in the local admin group.
Someone has to have a fix for this. Adobe apps have proved to have far too many vunerabilities to even entertain the idea of elevating user rights. I can't imagine that enterprise environments are allowing this.
Any help or suggestions are greatly appreciated.Jeff,
Thank you for your response. The users in question are "standard" domain users. We do not reduce users permissions below the standard level.
The apps do not load with their current standard user permissions.
The thing that makes this odd, is that up until recently they did this issue with cloud apps. The only way I can make it work for them now is to put them in the local administrator group on their pc's - which is not going to happen.
This is what they now see. As I said before, this was not a problem up until recently they would see all their available apps. If I put them in the local admin group the apps are listed without having to install. Everything is there, just not accessible to the user.
Maybe you are looking for
-
File owned, but security options still greyed out.
After a recent Server migration many file did not handle it well. I had to retake ownership of files so that I could apply security settings. Unfortunately after taking ownership of every file on my C drive with the "takeown" command, I am still unab
-
The report cannot be rendered because of error when using a word template
Hello When using a report done with a word's template I always get the same error when I try to view as HTML: String index out of range: -1 The report is validate in word and the HTML preview is done correctly. Any idea of what can be wrong in the BI
-
Time Capsule & Connectivity to the Internet
I am using a new MacBook Air with the new time capsule. My chosen network disappears after a while and I must unlock and then choose/open the network dialog box to rechoose my desired network? My Iphone and IPad do not have the same issue.
-
Firefox 19 fails to launch unless sudo
Hi, Before a recent update, firefox was running fine on my fedora 18. After the update (via yum), firefox will no longer launch unless it is launched as sudo. Initially I thought there was something corrupted in my profile directory ~/.mozilla/firefo
-
How to remove unwanted contacts in the Messages app
im having a problem with the messages application. everytime i want to start a new chat and look for a certain name my old Icloud contacts pop up. i always click the and press on "remove ___ from chat" but it only works for like 5 mins then they pop