Purchased material never downloaded but is available in iTunes store?
So I purchased a couple season passes for a couple tv shows. Some of the shows have downloaded but most have stopped then all of a sudden they started again but only shows from last week not the ones that I missed for about 3-4 weeks. I am missing about 6 shows per season that never downloaded not even to my computer. What should I do?
Contact iTunes store support for your country.
You've presumably checked for available download under the iTunes Store menu options.
Similar Messages
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Track is stuck as downloaded, but cannot play from iTunes Store
I can download the song, and the cloud icon will show up, but I can never play it. It will let me download the song over and over again, but all I can ever get is "Downloaded" but never "Play". This is a student at my school and I don't want them to have to purchase another song instead, as they already paid for this one, but cannot use it.
I can download other songs, redownload songs that have been removed, but this one just will only be the cloud icon or downloaded.
Any help would be appreciated.Are you running any of Symantec's (Norton) or McAfee's Internet security products or anything similar, or an antivirus/antispyware application? There have been reports that some such utilities treat an upgrade to iTunes as a new application and can block the application from connecting. So you have to go in and reset the utility to allow iTunes. The same thing can happen if you upgrade the security product (this has particularly been a problem with recent McAfee upgrades).
Check the settings for your utility. If iTunes is still listed, remove and re-enable the exception for iTunes. Consult your utility's documentation for the appropriate procedure; you can find instructions for Norton on Symantec's web page for iTunes. You may also need to check the built-in Windows firewall as well.
Hope this helps. -
i purchased the movie THE GREY and it never downloaded but i was charged. how do i get my purchased movie, sense its paid for?
Store>Check for Available Downloads
Downloading past purchases from the App Store, iBookstore, and iTunes Store -
puchased music in itunes. but no file can be found. Have checked for available downloads but nothing available. Went to purchase again thinking i would not be charged again, but it warns me that i will actually be buying again and may have duplicates in library after purchase. Normaly after i purchase from itunes, it is a free download any time after, and on my other devices.
Why can't itunes locate these files?It has always been very basic to maintain a backup of the important files and data on your computer.
Use that backup to put everything back. -
Purchased app never downloaded
I purchased an app last week and it never downloaded but showed up on my app purchases. It isn't showing on my apps in itunes either.
Should I contact the manufacturer or Itunes?
All help greatly appreciated.
CamelliaDo you have a question about the iTunes App Store? You should be posting that question here;
https://discussions.apple.com/community/itunes/itunes_store
You are posting in the Mac App Store forum. The Mac App Store sells apps for Apple Macintosh computers, not for iOS devices such as Apple iPhones. -
Itunes closed when the two movies I purchased were being downloaded. When I reopened Itunes, my money remained the same after I purchased them, but the movies were gone. How do I get them back without having to rebuy them?
If they did not download, then clikc Store>Check for Available Downloads
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Hello. I am receiving "error codes" when trying to dowload songs. It charges me but the songs never download and I have restarted itunes and it does not automatically start downloading as instructed online. Help?
I don't know exactly what they said b/c they are nolonger on my screen. It said something to the effect of "incomplete dowload, there was an eror during the dowload of *Song*".
The songs purchased were showing in my purchased list with an "exclamation point" by them, which I believe indicates the download was incomplete. I restarted iTunes and the songs are no longer on my "Purchased list".
I was still charged after restarting iTunes -
HT1420 i payed for an album and it never downloaded but i got charged
i payed for an album and it never downloaded but i got charged
Okay, go to your purchase history and download the content.
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I have never been able to open my itunes store. I was on the phone with support for 1.5 hours today, no luck. I would like to purchase a book only available on itunes. Can someone please help!
I have tried
- setting time and date
- uninstalling
- upgrading itunes
- changing credit card
Any other suggestions?Update your safari. Install this: http://support.apple.com/kb/dl1569
The itunes store relies on certain components of safari, regardless of if you use it or not. -
I bought music from my ipod touch, it never downloaded, but it took my money
I bought music from my ipod touch, it never downloaded, but it took my money
what do i do?Log in to itunes via your acct. and there is a setting for direct downloads or save and download later, see which one you have selected, I'll bet it's save and download later.
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My Ipad2 has messages in App Store that says I have 22 updates. When I chose to update any of those 22 I receive this message "Cannot Connect to Itunes Store". I am able to make new purchase or free downloads but no updates.
Close All Open Apps... Sign Out of your Account... Perform a Reset... Try again...
Reset
Press and hold the Sleep/Wake button and the Home button at the same time for at least ten seconds, until the Apple logo appears. Release the Buttons.
http://support.apple.com/kb/ht1430 -
Just received this email. Havn't purchased anything any idea????
Dear client(e),
Your ID, was just used to purchase "Wrecking ball.Mp3" by 'Miley Cyrus' from iTunes Store on a computer or device that has never been used by you before.
This purchase was initiated from 'BRAZIL'
If you made this purchase you can ignore this email, but if it was made in error, or if you believe an unauthorized person accessed your account, please reset your account informations immediately by going to
ireset.appleaccount.com => Confirm that you're the account holder and then
change your password.
N.B: If you don't update your account, Please note that it can be
used to make more orders in our stores, and then we'll be obliged to block it.
Thanks,,
Regards,
Customer SupportIt's a phishing attempt to get your account and payment details, it's not from Apple - if you clicked on the links in it and entered your details then you should change your password immediately e.g. by tapping on your id in Settings > iTunes & App Store on your iPad and selecting 'view apple id' on the popup and signing into it, via the Store > View Account menu option on your computer's iTunes or via http://appleid.apple.com
If you still have the email then you could forward it to Apple : [email protected] -
I have songs both purchased online and downloaded from cd's that itunes is unable to locate. What can I do to get them back and make sure it doesn't happen again as this is the second time this has happened?
Great, that's what I was looking for. Thanks for the quick response. I knew that that feature existed in this router, but I couldn't remember what it was called or where to find it.
The funny thing is, I recall distinctly setting up the DHCP reservation initially, but when I went to check it now, the reserved client list was empty. I have no idea how it could have become depopulated, thus opening the door for internal IP address reassignment of the Remote Desktop computer which led to the RDP ports no longer being forwarded to the right internal IP address and thus the failure of the Remote Desktop connectivity. -
New computer purchased, Transferred purchased songs from iTunes to library. 5 were interrupted and will not transfer over. All songs are showing available in iTunes store. How do I fix?
How are they showing in the Music part of your iTunes library ? If they are greyed out and you can't delete them from there then do you have a downward pointing arrow at the top right of the iTunes screen next to the search field e.g.
If you do then click on that and you should get a popup window, can you resume their download or delete them from that window ? If you can delete them they should then show as available for downloading via the Purchased link under Quick Links on the right-hand side of the iTunes store homepage for redownloading -
Hi,
Why isn't episode 5 of Rizzoli&Isles available on iTunes Store yet ? It's usually available the day after it's aired. Ep 5 was aired tuesday 23rd, but is still not possible to watch in iTunes..
Thanks,
RennussAsk the content provider.
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