Purchased mountain lion has dissapeared
I purchased Mountain Lion about 3 weeks ago - Apple seemed reluctant to sell it to me, they kept offering Mavericks for free where as ML was to cost $22 per computer.
I don't want Mavericks, so many people have complained about it that I'd rather stay on earlier operating systems, but my laptops have to be as current as I can cope with - they are running Lion. I thought Mountain Lion would keep me closer so I purchased it. Three four days ago I downloaded it - thsi involved unlocking an encrypted PDF and using the code inside that to initiate the download.
The download started but seemed to go very slowly (we have a fast connection). I went off and did some backing up of other systems, when I returned the download seemed to have ended but there was no sign of the DMG. I have searched the usual places, Applications, Downloads, Dock with no success. Spotlight cannot find it, listing activity by date doesn't show it..
I returned to the store and they say it has been downloaded and cannot be downloaded again. If I persist they say "there is a problem".
What can I do?
Any thoughts?
Read mende1 response in this thread---> https://discussions.apple.com/message/21565518#21565518
Similar Messages
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for some reason osx mountain lion has disappeared from my purchases and now when i want to install mountain lion on another mac with the same apple id it wants to charge me for the program even though i have already purchased it. what do i do?
Open the Mac App Store on the other Mac and in the Quick Links sign into your account. See if the Mountain Lion purchase is among hidden apps in the iCloud area of your account info.
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Since I purchased Mountain Lion my computer has slowed considerably - how do i speed it up again?
I purchased Mountain Lion around a month and a half ago. Since then, my computer has slowed considerably--like i could go get a cup of coffee while the page loads like old-school. Does anyone out there have any suggestions how to fix this?
How much RAM? How much available disk space?
Have you tried starting in Safe Mode and see if the problem still occurs?
Restart holding the "shift" key.
(Expect it to take longer to start this way because it runs a directory check first.)
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Everytime I try to purchase Mountain lion from the App store it tells me that iTunes has changed their terms and agreements, in order to proceed I need to read and agree to them, yet no pop up window appears to do just that!!
http://www.apple.com/support/mac/app-store/contact.html?form=account
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I have a macbook pro and the software with snow leopard only has upgraded to 10.5.8, do I need to purchase mountain lion to upgrade to 10.6.8?
Your machine likely can't handle Mountain Lion 10.8 nor 10.7, if it does it will run slow and very higly likely a lot of your third party software and drivers for printers and scanners won't function anymore.
It's because your 10.5 era (or earlier) machine is rather dated, hardware has advanced and is faster, the newer OS X versions have gotten bloated.
I do recommend you call Apple via phone and order the 10.6.3 white retail disks, backup your personal data off the 10.5.8 Mac to a external storage drive and when the disk arrives, stick it in and run the upgrade installer.
Once that's finished, reboot and use Software Update to get to 10.6.8 and stay there. You can buy stuff from AppStore, just don't upgrade to 10.8 (or 10.7) as thats when you'll have issues.
10.6 should run your currrently installed PPC software and hardware drivers. But 10.7/10.8 will not.
10.6 is receiving security and other updates from Apple as more than 50% of OSX users are still on it.
Most commonly used backup methods
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Question says it all
Welcome to Apple Support Communities
Did you purchase a second-hand Mac? If so, this is the answer. You need to purchase Mountain Lion by reinstalling the original Mac OS X version that came with your MacBook.
If you didn't purchase a second-hand Mac and you have a Mid 2012 or Mid 2013 MacBook Air, make sure you started up in Recovery HD and that you are using the Apple ID you used to set up your MacBook Air. Another option is to use Internet Recovery (hold Command, Option and R keys while your Mac is starting), because some users said it doesn't require any Apple ID.
If this doesn't work, contact with the Mac App Store support > http://www.apple.com/support/mac/app-store/contact -
Can I purchase Mountain Lion and make a flash drive bootable? I do not want to install it on my Macbook Pro. I have Snow Leopard on my Macbook Pro now, and due to my hard drive needing repair, I need to boot off of another source, like my flash drive. I am in Paris and my Snow Leopard DVD is in Texas.
Mac OS X has a built-in disk diagnostic and repair program called fsck or file system consistency check. Here’s how to verify and repair your startup disk with fsck. As soon as you hear the startup tone, press and hold Command-S on the keyboard. Keep holding down those keys until you see a black screen with white lettering. This is called “booting into Single User Mode.” As the Mac boots in this mode, the screen reports each step of the process. The line should end in root#. Right after the root# prompt, enter the following: /sbin/fsck -fy
If repairing the disk in single user mode fails, it means one of two things. Either your hard drive itself is failing (a hardware failure), or the directory damage on your hard drive is beyond the capability of the built-in repair procedures in OS X. -
I'm trying to reinstall Mavericks on used Macbook Pro. When I log in to my Apple ID, it says it was not the same ID used to purchase Mountain Lion. I need to change user/admin as a lot of the folders and apps are in Chinese!
The first thing you should do with a second-hand computer is to erase the internal drive and install a clean copy of OS X. How you do that depends on the model. Look it up on this page to see what version was originally installed.
If the machine shipped with OS X 10.4 or 10.5, you need a boxed and shrink-wrapped retail Snow Leopard (OS X 10.6) installation disc, which you can get from the Apple Store or a reputable reseller — not from eBay or anything of the kind. If the machine has less than 1 GB of memory, you'll need to add more in order to install 10.6. I suggest you install as much memory as it can take, according to the technical specifications.
If the machine shipped with OS X 10.6, you need the installation media that came with it: gray installation discs, or a USB flash drive for some MacBook Air models. If you don't have the media, order replacements from Apple. A retail disc, or the gray discs from another model, will not work.
To boot from an optical disc or a flash drive, insert it, then reboot and hold down the C key at the startup chime. Release the key when you see the gray Apple logo on the screen.
If the machine shipped with OS X 10.7 or later, you don't need media. It should boot into Internet Recovery mode when you hold down the key combination option-command-R at the startup chime. Release the keys when you see a spinning globe.
Once booted from the disc or in Internet Recovery, launch Disk Utility and select the icon of the internal drive — not any of the volume icons nested beneath it. In the Partition tab, select the default options: a GUID partition table with one data volume in Mac OS Extended (Journaled) format. This operation will permanently remove all existing data on the drive, which is what you should do.
After partitioning, quit Disk Utility and run the OS X Installer. When the installation is done, the system will automatically reboot into the Setup Assistant, which will prompt you to transfer the data from another Mac, its backups, or from a Windows computer. If you have any data to transfer, this is usually the best time to do it.
You should then run Software Update and install all available system updates from Apple. If you want to upgrade to a major version of OS X newer than 10.6, buy it from the Mac App Store. Note that you can't keep an upgraded version that was installed by the previous owner. He or she can't legally transfer it to you, and without the Apple ID you won't be able to update it in Software Update or reinstall, if that becomes necessary. The same goes for any App Store products that the previous owner installed — you have to repurchase them.
If the previous owner "accepted" the bundled iLife applications (iPhoto, iMovie, and Garage Band) in the App Store so that he or she could update them, then they're linked to that Apple ID and you won't be able to download them without buying them. Reportedly, Apple customer service has sometimes issued redemption codes for these apps to second owners who asked.
If the previous owner didn't deauthorize the computer in the iTunes Store under his Apple ID, you wont be able toauthorize it under your ID. In that case, contact iTunes Support. -
I have been trying to purchase mountain lion from the app store and it doesnt let me. I keep getting mobile me in the system preferences and i want to upgrade so i can link this mac book with my icloud account and devices. How can I uograde to mountain lion?
Choose About this Mac from the Apple menu, click on More Info, and check the model identifier against the following, which are the earliest models capable of running 10.8:
iMac7,1
MacBook5,1
MacBookPro3,1
MacBookAir2,1
Macmini3,1
MacPro3,1
Xserve3,1
If your computer is incapable of running 10.8 but has at least a Core 2 Duo(not Core Duo) CPU and at least 2GB RAM, phone the online Apple Store and order a download code for Lion.
(75909) -
I run a studio here in Atlanta. YEster day morning I called an Apple store to see if I could buy a copy of Mavericks. They forwarded me to Apple Care. Apple Care tech and myself could not find Mavericks anywhere on the app store. Avid does not support Yosemiteam yet, so I had no other choice but to purchase Mountain Lion. It has been over 24 hours waI ting on Apple to "ship" / email me a code to download from the app store. I read a lot of horror stories from when they rolled out Mountain Lion in 2012 about it taking 72 hours to receive the codes. I hope that maybe it doesn't take that l9ng this time because I am losing money by the minute. Microsoft would have had a code to me in minutes. This is just crazy. I have used Apple products for years, but this is very disappointing. Anyone else ordered Mountain Lion recently? How long dI'd it take Apple to "ship" you your code via email? Thanks
From what I've read on these forums over the past few months, it hasn't gotten any better. An electronic order from any company shouldn't take more than 12 hours for a system to respond to, but people have been waiting up to a week for their redemption code email to arrive. It makes no sense to me why it would take that long.
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Purchase Mountain Lion for network installation
Hi I've been having freezing/lockup issues with my iMac (mid 2007). It is currently running Lion 10.7.5
I had it into the Genius bar, they checked the hardware and said it was good, the issue was coming from 'one of my files' on my backup. (I had restored from a Time Machine backup).
So, I am trying to run a network install to do a 'clean' install of Mountain Lion, but it says I haven't purchased it yet and won't let me proceed with the install. Seems like a simple question, but how do I purchase Mountain Lion so I can do a network install without being on my iMac?
If I can do a network install, then I can troubleshoot the backup files and have a known fresh starting point if I need to reimage.
Any thoughts or pointers appreciated.I will try that again, and post the results. Suffice it to say I have done quite a bit of troubleshooting and tried various things. At this point I would just like to be able to get back to a clean image and then troubleshoot which files on my backup may be contributing to the issue. If anyone else has ideas on how to purchase ML without using my iMAC please let me know - I can get it to run for about 5 minutes (when I restore from a TM backup) but then it just freezes or generates Kernel errors. Genius bar told me all the hardware checked out.
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HT4463 I purchased Mountain Lion and it's not in my purchased apps.?
Purchased Mountain Lion but it's not in my purchased Apps.
I've been searching this forum for an hour and can't find the answer to my problem. I purchased the upgrade to Mountain Lion a few months ago. I'm trying to download it to another MBP I own and it does not show up in the "purchased" list. I have tried to find the "hidden" apps discussed above, but my account does not show a "hidden apps" option. So, I can't unhide it. It was there a few weeks ago, but today it only shows two apps I have recently downloaded.
The local Apple retail store restored my copy of Mountain Lion after a system crash. Did that remove my purchased copy of Mountain from the Apps Store Purchased list?
How do I get a download to another MBP without paying another $20 for a new update??
Surely someone else has had this problem.
Thanks
veehbj -
Purchased Mountain Lion and the initial download had an error and now it's stuck doing nothing
I was on 10.6.8 and purchased Mountain Lion. It started downloading and when I came back to check on it, the icon was gone from the dock. Looked under purchases in the App Store and it said "An error has occured". It would not let me download again there. Went to the main page in the App Store again and clicked to purchase/install. Got the you already purchased this message and I could click the download button here. Got the Mountain Lion icon to drop into my dock again but it has "Waiting" when I roll over it. I have restarted my computer and am only able to do the same actions I described above. Please help.
anyone?
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How do I download purchased Mountain Lion OSX on my second Mac laptop?
How do I download purchased Mountain Lion OSX on my second Mac laptop? The initial download was no problem on my MacBook Pro, but my MacBook already has Lion with only a little more than 2 GB of Memory left. This may be my compatibility problem. Ideas?
I think you'll need to find a way to delete or move files to an external drive to free up some space. Generally, you want at least 10% free space on the HD for best performance. In your case, you probably will not get ML to install. Assuming you are talking about 2 GB of hard drive and nor 2 GB of RAM.
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I purchased Mountain Lion from the App Store, and after 2 days it still hasn't downloaded. The download appears to have frozen.
Has anyone else had this problem?Welcome to the Apple Support Communities
First of all, restart your Mac and resume the download. To resume the download, open App Store > Purchases, and press the Resume button next to OS X Mountain Lion.
If it doesn't work, open Finder, go to Applications folder and delete the OS X Mountain Lion installer. Then, open App Store > Purchases, and download Mountain Lion again
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