Purchased movie can't be updated

ok so a while ago I bought The Life Aquatic With Steve Zissou and it always used to work on my iPod. Now the other day i go to update my iPod, and an error message comes up saying the the movie "cannot be played on this iPod" and it wont update it. *** apple?

Is your 5th Generation iPod updated with the latest firmware (1.2) which is needed to sync videos and movies bought from the iTunes Store?
Regards--- jgurbisz
If I helped... please mark as helpful or solved. Thanks

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Rented movies and purchased movies can be burned in a cd?

I just want to ask you guys if it is possible to burn your rented movies or purchased movies in a dvd-r?
Hope someone replies. Thanks

dattebayo,
Rented movies can't be burned.
Purchased movies can be burned to a Data CD, but will only play on computers authorized for your account. You can have up to 5 computers authorized for your iTunes Store account at a time.
Hope this helps,
Nathan C.

HT202157 Can't see rented or purchased movies after the AppleTV update. Help?Hi

Hi
We updated our AppleTV a couple of days ago and we tried to rent a movie last night but failed. I am able to go into the Movies section, find the movie I want, even see the preview in perfect condition. The problem arises when I want to rent. I get a window that asks me to: rent and see now, rent and see later or cancel. I select "Rent and See Now", it moves to a "Loading" page and then pops back to the movie page without having rented it. I tried it with several movies and it didn't work. I also tried it with my purchased movies and I get the same exact error when I try to play them.
All other features on my AppleTV seem to work fine, YouTube, iTunes Festival, for example. I have tried disconnecting my iTunes account and connecting it again but that didn't work. Tried rebooting the AppleTV as well but that didn't help.
How can I get it back to working?

I have been having the exact same problem, and I am outside of the United States but my iTunes account is from the United States.
I have never had problems streaming purchased movies, shows, or music before.
Now I can see all that has been purchased and even select them. However, when a movie or show is played, it shows the spinning wheel for a couple seconds and reverts back to the movie/show details screen. When music is attempted to be played, a "content not found" error occurs when a song is selected.
Interestingly, movie previews can still be watched just fine.
Also, if I restore or reset the Apple TV I can immediately watch one move or show video, but the second time this is attempted it reverts back to the original error.
This means that I have to spend 4 minutes resetting the Apple TV just to watch something.
Apple support was not able to resolve this.
Netflix and other apps work just fine.
This also just happened a couple days ago after I updatet my Apple TV

How many times can I watch a purchased movie?

Dear community,
I just downloaded a movie via the iTunes store and I watched it successfully.
At my second try to watch it again, I received a message saying: "You can't watch this movie on this PC."
Anyone had this issue too? I'm using iTunes 10.4 on Windows7 PC and this was my first movie download.
I paid 9.99 EUR for this movie (Salt) !! I can't believe that this purchased movie can only be watched once!!
Thanks for the feedback!
Best regards
bruno20

You own it. You can watch it as many times as you like.
What exactly does the error say?

HT1657 Can you turn a rented movie into a purchased movie?

Is it possible to upgrade a rented moving to a purchased movie can I pay the rest of the balance. Difference?

No. You can buy the purchased movie, but there won't be any discount.
(77892)

I just updated my software and now I am unable to see the purchased movies any help?

I am unable to see my purchased movies. The new update also does not allow me to purchase or review a trailer.

Welcome to the Apple Community.
    1.    First you should try logging out of your iTunes Store account (settings > iTunes Store > accounts) and then back in again.
    2.    If that doesn't help, try resetting the Apple TV (Settings > General > Reset > Reset all settings).You should also try restarting your router.
    3.    If both of the above don't help, you should try a restore (Settings > General > Reset > Restore).

Yosemite UPGRADE, Apps that I try to update fail with the message that connection to App Store failed, then i get a message that the updates were purchased by another user ID or purchase cancelled. All five updates have this error

AFTER I UPGRADED TO YOSEMITE, I TRIED TO UPDATE THE FIVE APPS THAT I WAS BEING NOTIFIED NEEDED UPGRADING (IMOVIE, IPHOTO ETC). I TRIED TO UPDATE VIA THE APP STORE BUT GOT A MESSAGE "UPGRADE NOT POSSIBLE WITH THIS APPLE ID BECAUSE IT WAS EITHER BOUGHT BY A DIFFERENT USER OR THE ITEM WAS REFUNDED OR CANCELLED." I DO NOT HAVE A PROBLEM SIGNING ON TO ICLOUD OR ANY OF THE OTHER SERVICES USING MY APPLE ID, I ALSO CHANGED THE PASSWORD AT THE PROMPTING. SO I'M NOT SURE WHAT IT MEANS. WHAT CAN I DO TO UPDATE MY APPLICATIONS?

Please test after each of the following steps that you haven't already tried. Stop when the problem is resolved. Back up all data before making any changes. Keep in mind that no one here represents Apple or can help with customer-service issues.
Step 1
A purchased app can only be updated by signing in to the App Store with the same Apple ID that was originally used to buy it. There's no way around that limitation, which also applies to free apps. If you can't sign in with the buyer's ID, delete the app and reinstall it. You'll have to pay for it again, if applicable.
Step 2
If you get the alert when trying to update a bundled iLife app, select the Purchases page in the App Store and locate the app in your purchase history. If there's a button marked ACCEPT on the right, click it.
If you have a used Mac, the bundled apps were linked to the original owner's Apple ID and can't be transferred to you. Reportedly, customer service has issued redemption codes to some second owners who asked, but it's not guaranteed.
Step 3
If you're trying to update iLife or iWork apps that were installed from a purchased DVD, or if you have a refurbished Mac bought directly from Apple, contact App Store customer service for a redemption code. You may be asked for the part number of the DVD.
Step 4
From the App Store menu bar, select
Store ▹ View My Account
Enter your Apple ID password at the prompt. At the lower right corner of the window that opens, click the Reset button. Close the window.
Step 5
According to a report, the error can result from changing the language setting of your Apple ID account. I can't confirm.

Where are my purchased movies?

HI,
I know this is probably really obvious, but.....
I purchased a movie from my Apple TV. Isn't that movie supposed to show up somewhere in my Mac's itunes?
Where do I see my cloud movies?
Thanks

HI...
iCloud backs up the following ..
Purchased music, TV shows, apps, and books
Photos and video in the Camera Roll
Device Settings
App data
Home screen and app organization
Messages
Ringtones
(not Movies)
From here > Apple - iCloud - Store and back up your content in iCloud.
Purchased Movies can be found b clicking Movies under LIBRARY in the source list left side of the iTunes Store window.

Rent/Purchase Movie on Desktop move to laptop?

I know I can move purchased music from my desktop to my authorized laptop, but what about movies? I'd like to manage all of my media on my desktop, but use my laptop to view a rented or purchased movie from iTunes. Is this possible?

I know I can move purchased music from my desktop to my authorized laptop, but what about movies?
Purchased movies can be moved in the same way as songs. This can also be done with rented movies, but they can only be played from one location at a time, and once the rental is over, none of your copies of it will be playable.
(32036)

What to do?? -What to do?? - I just updated my iTunes to ver 11.2.1 because of the annoying messages they keep sending out. Now I can't play the movies and TV series I've purchased and were watchable before - This movie can be played only on displays that

What to do?? - I just updated my iTunes to ver 11.2.1 because of the annoying messages they keep sending out.
Now I can't play the movies and TV series I've purchased and were watchable before.
Comes up with "This movie can be played only on displays that support HDCP (High-bandwidth Digital Content Protection)."
The cheek of the matter is everytime I tried to get Apple support it comes up with a request for me to pay $54 for their support package, to fix a problem I didn't have until I complied to one of their update requests.
End of Rant!!! - Anyone know how to fix please?

Well, I wonder about all the responses...:)
Anyhow, I wound up "fixing" the problem by using the System Restore disks for the Mini. It's now running Tiger 10.4.11 (with all updates) and I copied my iTunes library over. It all works now. <shrug> I have no idea what the problem was, and I'm a bit leery of upgrading it to Leopard, so I think I'll just leave well enough alone.
Richard

I can't play any purchased movies. Sounds like it is the 6.0 update. So what is the fix? Am I just stuck not being able to use my Apple TV until...?

I can't play any purchased movies. Sounds like it is the 6.0 update. So what is the fix? Am I just stuck not being able to use my Apple TV until...?

Sorry I can't help but I have potentially a similar problem.
We have an Apple TV 3 and after the most recent software update (potentially coincidental timing), our purchased movies & TV shows will no longer play for our US account. We can play previews but that's it. We also tried renting a new movie but that didn't work either. No error messsage, just select play, it thinks about it, then returns you to the same screen again.
Any help greatly appreciated.
Thanks

How can you watch itunes purchased movies on apple tv. A click on to movies then into purchase thn a click on a movie i want to watch then my apple tv box light starts going on and off plus the screen is blank

How can you watch itunes purchased movies on apple tv. A click on to movies then into purchase thn a click on a movie i want to watch then my apple tv box light starts going on and off plus the screen is blank

JasonFromSK wrote:
With the newest Airport firmware (7.6.1), it seems I should be able to do this.
Really? I need to check that out!
You should certainly be able to add content by reference to itunes from such a disk (even before the update) - so long as itunes knows the location of the file (set Preferences not to copy to local library when adding the media) it will stream it to AppleTV if the disk is available.
I hope you're right, but I'd be surprised if current Extremes can be upgarded to provide a full Home Sharing service - marvellous if they can but I'd be surprised as i've long said we need an Apple media server either based on TC or AE to do this kind of thing.
AC

How do I change my apple i.d. to the same as my spouse's so that we can share purchased movies, music, etc without losing all of my information associated with my apple i.d.?

We have had separate apple i.d.'s for many years but would now like to share purchased movies. Is it possible to change my apple i.d. to my spouse's?

I tunes on your computer can act as a styorage place for all of your stuff. Each device is identified seperatley, but the mu7sic app and book libraries are shared. I have not tried sharing purchased movies, but I will tonight, and will post back confirmation that movies work as well. As you sync - the material from both ibraries is presented.. You choose what you want on your device, she chooses what she wants on her device.
The olny issues that arise is when you try to download updates to apps that were purchased under her ID. In those cases you either need to know her ID, or wait for a sync - where her device would update the itunes version, that you would simply resync back to your devices.
are you guys sharing a computer now, or are you syncing to two different computers?

Why can't I play purchased movies on my Apple TV? And why does iTunes match not work on my Apple TV?

I have an Apple TV (early 2012) and bought some movies in the iTunes store. Now, Apple TV doesn't let me watch my purchased content. I very well can listen to music I have bought in the iTunes store and watch the purchased movies on my iphone 6 (running the latest iOS 8) and on my MacBook Air (running the latest version of Yosemite). I can also rent movies on Apple TV and watch them - no problem at all.
The other problem I have is that I activated iTunes Match on my Apple TV. But it doesn't work either. On my Mac and on my iphone - there's no problem. On Apple TV instead there is always appearing the message, that it will take a couple of minutes to setup iTunes Match on Apple TV. Well... that is too nice to be true! It takes hours and even after that it doesn't work at all.
I checked the forums and tried different things:
1. Updating my Apple TV's software to the latest release
2. Restoring all settings of my Apple TV and taking it offline (meaning: logging out of iTunes on Apple TV and taking it off power)
3. Restarting my modem and router after half a minute break and taking it off power.
4. Setting up Apple TV again and reconnecting it with iTunes and my WLAN-router.
5. I also wanted to Airplay the screen of my MAC or iphone to Apple TV -> doesn't work (even though I can watch the movies on this two devices without any problems). Other content can be airplayed to Apple TV without any problems as well.
-> Nothing seems to work!
When I tried to play the moves the following to messages appear:
1. iTunes is currently unavailable. Try again later. (But Apple TV recognizes how much of the movie has been watched already. It indicates that it is connecting and authorizing... and after that the message above appears). OR
2. Apple TV says that the movie will be ready to be watched in two hours from now... or that you have to chose a lower resolution, if you want to watch it any sooner.
Does anyone face the same difficulties? And of course: Does anyone know any cure and salvation for my Apple TV? ;-)
Thanks so much for your assistance!

There's an issue currently that a lot of us are experiencing in that we all get the error message "iTunes is currently unavailable; please try later"
It's an issue with Apple and we're awaiting an update re this
I've posted a topic in regards to this after having a long conversation with Apple support this morning and will be receiving a call from their tech team tomorrow to run through it further
As it stands iTunes cannot be accessed via ATV's and nor can it be streamed via AirPlay from iTunes to the ATV
However I can access all films/iCloud content via my Mac Mini with no issues!

Can I watch iTunes-purchased movies from an Airport Extreme USB disk?

With the newest Airport firmware (7.6.1), it seems I should be able to do this.
My scenario is so basic, I can't understand why I'm having trouble achieving this.
- I have a MacBook Pro running OS X 10.7.2 - since it's a laptop, I don't want to leave it on all the time.
- I have an AirPort Extreme with a USB disk on it (that I use for backing up my MacBook), recently upgraded to newest firmware 7.6.1.
- I have a recently purchased Apple TV hard-wired to the AirPort running firmware 4.4.4.
- I have purchased movies though iTunes on the MacBook Pro.
I want to watch my iTunes-purchased movies on my Apple TV even when my MacBook Pro is sleeping. That is, I would like the movies to be accessible via iCloud, or stored on the USB disk connected to AirPort Extreme, or something/anything.
It seems obvious to me that with an all-Apple set up, and iCloud, this should be easy to achieve.
What am I missing?
Thanks,
j

JasonFromSK wrote:
With the newest Airport firmware (7.6.1), it seems I should be able to do this.
Really? I need to check that out!
You should certainly be able to add content by reference to itunes from such a disk (even before the update) - so long as itunes knows the location of the file (set Preferences not to copy to local library when adding the media) it will stream it to AppleTV if the disk is available.
I hope you're right, but I'd be surprised if current Extremes can be upgarded to provide a full Home Sharing service - marvellous if they can but I'd be surprised as i've long said we need an Apple media server either based on TC or AE to do this kind of thing.
AC

Purchased movie can't be updated

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