Purchased movie disconnects from itunes every 15 minutes

I purchased the movie Frozen and every 15 minutes or so it disconnects from itunes which is super frustrating after I spent $25 buying it. How do I fix this?

Fix your network issue.

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Every time I try to purchase a song from itunes, it says I have to put in security questions and answer them, which it's never done before. Then after I do the questions, it says that an error occurred and my changes couldn't be saved. HELP!

Every time I try to purchase a song from itunes, it says I have to put in security questions and answer them, which it's never done before. Then after I do the questions, it says that an error occurred and my changes couldn't be saved. It has been doing this for weeks, and I can't purchase anything! HELP!

Hi mterry1723, one solution that might be worth trying is this:
- Close iTunes, if it's open
- Open Safari and got to 'Preferences'
- Select 'Security' on the top
- Untick all the security options in the menu
- Click the 'Show Cookies' button and look for all the 'apple' entries in the left-hand column.
- Highlight them (select them collectively) and press 'Remove'
- Now open iTunes and buy the song as usual.
- You may be asked to do the same security process as before, so do as asked.
- Hopefully, the security check will now have accepted your answers and start downloading the song as normal.
Remember to re-tick all the required security options you had just un-ticked in Safari preferences. You don't need to bother about opening the cookies again.
I hope this has worked for you and my profoundest apologies if it has not. Worth a go, though!
I did see this thread: https://discussions.apple.com/message/18259935#18259935 which may be of more help, mainly the last entry by 'c2boyd'
Message was edited by: Bongomal

I have purchased two audiobooks from iTunes. They play perfectly for about 13 minutes and then abruptly stop. I have purchased other audiobooks and have not had a problem. Please, any ideas on why this is happening and what can I do to fix it. Thanks!

I have purchased two audiobooks from iTunes. They play perfectly for about 13 minutes and then abruptly stop. I have purchased other audiobooks and have not had a problem. Please, any ideas on why this is happening and what can I do to fix it. Thanks!

As long as you use your computer like King Penguin stated for Report a Problem, you should be fine. If you can't get to your computer, are not using your computer, or your computer is not longer in the mix since you have been using your iPad, email iTunes support about the problem.
http://www.apple.com/emea/support/itunes/contact.html

Help! When I try to purchase a song from iTunes and have agreed to the terms and conditions, it then tells me that my session has timed out... but I've only been trying for a few minutes. I can't buy songs if it keeps doing this!

Help! When I try to purchase a song from iTunes and have agreed to the terms and conditions, it then tells me that my session has timed out... but I've only been trying for a few minutes. I can't buy songs if it keeps doing this! Does anyone know why it's doing this and how to fix it? Thanks!

Hi mterry1723, one solution that might be worth trying is this:
- Close iTunes, if it's open
- Open Safari and got to 'Preferences'
- Select 'Security' on the top
- Untick all the security options in the menu
- Click the 'Show Cookies' button and look for all the 'apple' entries in the left-hand column.
- Highlight them (select them collectively) and press 'Remove'
- Now open iTunes and buy the song as usual.
- You may be asked to do the same security process as before, so do as asked.
- Hopefully, the security check will now have accepted your answers and start downloading the song as normal.
Remember to re-tick all the required security options you had just un-ticked in Safari preferences. You don't need to bother about opening the cookies again.
I hope this has worked for you and my profoundest apologies if it has not. Worth a go, though!
I did see this thread: https://discussions.apple.com/message/18259935#18259935 which may be of more help, mainly the last entry by 'c2boyd'
Message was edited by: Bongomal

I have removed all music/movies/etc. from iTunes due to duplicates. I have connected iTunes to a NEW library only to have the same problem, duplicates (2 or 3 of every song). I need a solution.

I have removed all music/movies/etc. from iTunes due to duplicates. I have connected iTunes to a NEW library (38.33 GB) only to have the same problem, duplicates (2 or 3 of every song or 63.80 GB). I did not have this problem until syncing my library with the new Macbook Pro. I need a solution (a solution IS NOT sifting through my iTunes song by song and deleting the duplicates).

Try disabling the computer's antivirus and firewall.
- Next try the manual install method of:
iDevice Troubleshooting 101 :: iPhone, iPad, iPod touch
Place the iPod in recovery mode after the firmware download is complete and then restore using the instructions in the article. Sometimes recovery mode timeouts and returns to disabled before the firmware download is complete.
- Then try on another computer

Issue playing movies downloaded from iTunes on TV when linked to computer via HDMI cable.

Recently I purchased the advance digital copy of "Star Trek Into Darkness" as it was it was released just in time for moving some people into another state; we planned to watch it when we rested for the day. After hooking my windows 7 laptop up to a Samsung flatscreen TV using an HDMI cable, iTunes refused to play the movie. It would play when the computer was disconnected from the TV, and the same error would appear when reconnected. The error stated that I had to be connected to an "HDCP compatible device."
Is this some way of iTunes forbidding me from watching movies downloaded from their service when connected to an exterior device? My computer has no issues playing other content, such as netflix, when connected to a TV.
For me it's pointless to buy movies now from iTunes; I feel like I've wasted $20. Why on earth would I want to sit in front of a computer to watch it when there's a TV five times the size available?

Hello happylilvampyr,
Unfortunately, this is due to a lack of HDCP support provided by the TV in use. More information regarding HDCP can be found in the following article.
iTunes for Windows: Unable to view or play HD video content that requires HDCP
http://support.apple.com/kb/TS3354
As an alternative, you can always download the movie in standard definition, which will allow for viewing on non-HDCP devices.
When you purchase an HD video on a supported device or computer, only HD video will be downloaded. To download the SD version, you need to download the video again from your Purchased page. Conversely, if you purchase an HD video on an unsupported device, the SD version will be downloaded. Then, you will need to download the HD version from your Purchased page. Learn more about downloading previous purchases.
iTunes: Purchasing and viewing HD videos
http://support.apple.com/kb/HT3209
Cheers,
Allen

HT201272 I have purchased 17 books from iTunes in the past 6 years and I can't locate them in my purchased items. They show up in my purchase history but I lost one of the books and would like to download it again. Help!!!!

In the past 6 years I have purchased many books from iTunes. I lost one of them and would like to download it again, however it is not showing up in my purchased screen. All of my music, movies, and shows are showing but none of my books. They do show up in my purchase history, how can I get them back? Help!

Welcome to the Apple Community.
So far as I am aware, books haven't been available for 6 years, so I'm wondering if you mean audiobooks.
Audiobooks are not currently part of the content that can be re-downloaded.

Can't see movie downloaded from iTunes on iPads

Hi. I purchased two movies from iTunes via AppleTV, then downloaded them to my iTunes library. I can see and play them on my computer, but they don't show up in the "shared" tab of the Videos app on either of our two iPads. I've tried force-quitting and restarting the Videos app, turning the iPad on and off, and resetting the iPad; I've quit and restarted iTunes on the computer. Nothing has helped.
All the other movies in the library appear, including others I've purchased and downloaded from iTunes, but not the ones I downloaded today.
Running OS X 10.8.1, iTunes 10.6.3, and iOS 5.1.1.
Help?
Thans.

Ah. iPad 2 can't play 1080p content. Got it. Sorry for the noise.

Time Capsule disk disconnect and reconnect every 5 minutes

This problem began with Airport Firmware 7.6, and has continued to perist with every subsequent firmware version. Reverting to firmware version 7.5.2 eliminates the problem. Running with the latest firmware version 7.6.3, on OS X 10.8.2, the Time Capsule disk is disconnected and reconnected every 5 minutes, and this is seen in the console log:
15/02/2013 16:10:22.344 KernelEventAgent[43]: tid 00000000 received event(s) VQ_NOTRESP (1)
15/02/2013 16:10:22.344 KernelEventAgent[43]: tid 00000000 type 'afpfs', mounted on '/Volumes/Vilya', from '//Mike%20Connally@TimeCapsule._afpovertcp._tcp.local/Vilya', not responding
15/02/2013 16:10:22.000 kernel[0]: ASP_TCP Disconnect: triggering reconnect by bumping reconnTrigger from curr value 190 on so 0xffffff804456ede0
15/02/2013 16:10:22.000 kernel[0]: ASP_TCP asp_tcp_usr_control: invalid kernelUseCount 0
15/02/2013 16:10:22.000 kernel[0]: AFP_VFS afpfs_DoReconnect started /Volumes/Vilya prevTrigger 190 currTrigger 191
15/02/2013 16:10:22.000 kernel[0]: AFP_VFS afpfs_DoReconnect: doing reconnect on /Volumes/Vilya
15/02/2013 16:10:22.000 kernel[0]: AFP_VFS afpfs_DoReconnect: posting to KEA EINPROGRESS for /Volumes/Vilya
15/02/2013 16:10:22.000 kernel[0]: AFP_VFS afpfs_DoReconnect: Max reconnect time: 30 secs, Connect timeout: 15 secs for /Volumes/Vilya
15/02/2013 16:10:22.000 kernel[0]: AFP_VFS afpfs_DoReconnect: connect to the server /Volumes/Vilya
15/02/2013 16:10:22.345 KernelEventAgent[43]: tid 00000000 found 1 filesystem(s) with problem(s)
15/02/2013 16:10:22.000 kernel[0]: AFP_VFS afpfs_DoReconnect: Logging in with uam 13 /Volumes/Vilya
15/02/2013 16:10:22.651 KernelEventAgent[43]: tid 00000000 received event(s) VQ_NOTRESP (1)
15/02/2013 16:10:22.000 kernel[0]: AFP_VFS afpfs_DoReconnect: Restoring session /Volumes/Vilya
15/02/2013 16:10:22.000 kernel[0]: AFP_VFS afpfs_DoReconnect: get the reconnect token
Has anyone found a solution to this, other than reverting to Airport Firmware 7.5.2?

Welcome to the club.. there is a very long thread.. here.
https://discussions.apple.com/thread/3526741?tstart=0
There seems to be any number of factors.. where the solutions are little silly things..
Start from the end of the thread and work backwards as this has been ongoing for a long time.. and experience has improved.
What you are seeing btw is the change apple made in Lion and 7.6 to higher security version of AFP.. but it is a mess IMHO.. and has not worked at all well.

I purchased a book from itunes and see it in my purcahsed library, but it did not sync to my ipad, is there something i need to do

I purchased a book from Itunes and see it in my purcahsed library. However, it did not sync to my ipad. is there something i can do to move it to my ibooks on my ipad?

If you purchased it on your computer's iTunes then have did you select it to sync to your iPad (via the iPad's Books tab on your computer's iTunes) ?. On your iPad you can also turn Settings > Store > Books 'on' so that iBooks purchases made on your computer or other iOS device are automatically downloaded to it. You can also re-download the book for free directly on your iPad : http://support.apple.com/kb/HT2519

TS1493 files not visible on ipod nano after disconnect from itunes

I have an iPod Nano (6th generation - 16 Gb) which was purchased in early 2011. All of a sudden all files in all categories (music, audiobooks, podcasts, etc) are no longer visible once it is disconnected from iTunes on my laptop. When reconnected to the laptop the files are visible again in iTunes - so they are still on the device. I have searched the Apple online support info and that only seems to provide complicated and unhelpful information about redesigating hard drive network maps etc., which is an action I am not prepared to risk for fear of making a bad problem worse, or contacting my "administrator" - which is me! Can anyone offer any solutions that don't require a PhD in computer science?

Here are a couple of additional pieces of information that might provide a clue:
1) At home, my iPod shows up as having the name I used when I registered it. On the second computer, my iPod shows up with the name DATA1.
2) I have an iPod 4GB mini. At home, that's pretty much the amount of space that shows up in the disk space bar (near the bottom) of iTunes. However, on the second PC, the disk space bar shows 10.35 GB used, 15.66 GB free! Which is just freaky, since it's still a 4GB iPod mini.
3) According to the iTunes display, everything is transferring absolutely smoothly. Since the iPod is configured to transfer music manually, the Do Not Disconnect sign is flashing throughout, but when I'm done and click on the eject iPod button in the lower right hand corner, it turns off, just the way it's supposed to and I can disconnect my iPod. It's just that my songs aren't visible anywhere on my iPod when I try then to play them.

I purchased an album from itunes, and 1 of the songs doesnt play

I purchased an album from itunes, and 1 of the songs doesnt play

hi,
Try deleting track from your computer and move to trash.
Go into store and download again from purchases.
Jim

I have recently purchased a film from iTunes but I am unable to watch it unless online? Is it possible to watch it offline as I downloaded it for a car journey ? Thanks

I have recently purchased a film from iTunes but I am unable to watch it unless online? Is it possible to watch it offline as I downloaded it for a car journey ? Thanks

I have purchased several movies for iTunes and can watch all of them when I am offline. I bought them for the purposes of watching them on airplane flights.
Are those purchased movies? Are you sure that they fully downloaded?

Stuck downloading movie rental from itunes

I am trying to download a movie rental from itunes but its stuck. I have tried stopping and starting again but its stuck.

Hey goldmasher!
I have an article for you here that will help you troubleshoot this issue with your downloads:
iTunes: How to resume interrupted iTunes Store downloads
http://support.apple.com/kb/ht1725
If you are still experiencing issues with the download after attempting those steps, you may need to report an issue with the purchase:
How to report an issue with your iTunes Store, App Store, Mac App Store, or iBooks Store purchase
http://support.apple.com/kb/ht1933
Thanks for coming to the Apple Support Communities!
Regards,
Braden

Ipod 7th gen auto disconnects from ITunes

Hi,
I got a new IPod Shuffle for Christmas and every time I connect it to ITunes it auto-disconnects after about 30 seconds- does anyone know how to stop this happening?
Many thanks
Alex

Thanks for the welcome and the help!
I tried putting it in disk mode as you suggested and it's still disconnecting from iTunes right after it syncs.
I was afraid that I would have to do a restore. I have over 13000 songs on my iPod, many that are no longer in my iTunes library. I used to delete my albums off my hard drive after I ripped them off of CD and transferred them to my iPod. I didn't have the hard drive space back then.
This is my dilemma. I'm worried that maybe the iPod is damaged and I won't be able to add my music once I've done the restore. Right now it plays fine, I just can't add or delete any more music. Maybe it's time to buy a new one.
Thanks again!

Purchased movie disconnects from itunes every 15 minutes

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