Purchased movie not playing in itunes

trying to play my purchased movies in itunes and screen is black.  counter is running and chapters show up but no video or audio.

Try repair your QuickTime through Control Panel.

Similar Messages

  • Purchased videos not playing in iTunes

    Hello, recently my purchased TV shows are not playing in iTunes. Video window comes up, and the play time increases, but there is no video or sound.
    If I go into "C:\Users\Derek\Music\iTunes\iTunes Music\TV Shows\" and open the m4v file in QuickTime the videos play just fine. (they just refuse to play in iTunes)
    Any ideas?
    PS: I'm on latest version of both iTunes and QT (just checked).

    Any ideas?

  • Purchased movies not playing in new hard drive

    After installing a new hard drive on my pc laptop I see a gray screen with no audio when I play purchased movies in iTunes. I have authorized the iTunes player and movie, I have the latest version of iTunes.
    What is stopping me from hearing and seeing movies in iTunes that I have purchased?
    I have no problem seeing and hearing them on my iPod.
    Thank you for looking.

    correct me if i am wrong, but you do not get that option to convert movie to ipod/iphone, just to acc that i recall.

  • Movie not playing in iTunes

    I have a movie in mp4 format which I have imported from my hard disk into my iTunes library. I am able to stream it to my HDTV through the Apple TV2 but it refuses to play in iTunes. The window comes up but the movie just does not play. Any idea what could be the possible cause? The movie also plays flawlessly in Quicktime and in DVD Player.

    Do you have Quicktime installed?  My iTunes wouldn't play movies until I installed Quicktime.
    Is the movie from iTunes or from another source?  More details would help...although since this post is from so long ago you probably figured it out!

  • Purchased movies not showing in iTunes for Mac

    I'm using the same apple ID on several devices, and am able to access all purchased movies on my Apple TV, iPhone, and iPad. When using iTunes on my Mac, only 25 of the 50 purchased movies viewable elsewhere are accessible. I've tried accessing the missing items through the iTunes store, hoping that they'd be available for download, but am only given the option to purchase them again. Does anyone else have this problem and/or know how to remedy it? I've already tried deauthorizing/reauthorizing, and logging in and out. It has been happening for a while, so I don't think that it is something that was caused by a recent software update.
    Thank you for any help that you can provide.

    I feel dumb. Solved it for myself. In case anyone else has this issue, instead of looking at purchased items from within your library, go to the iTunes store home page, and select purchased from the menu on the right. Then there will be a tab for "not in my library." This is where your purchased items that haven't been downloaded to your computer reside.

  • Purchased movies not shown in itunes (but on Apple TV and iPhone 6)

    Hello,
    I bought some movies on apple tv and they are shown correctly on iPhone 6 (iOS 8.1.2) and Apple TV 3.
    But I can't see them (the movies library is shown empty) in iTunes 12 on my MacBook Air (mid 2012, Yosemite 10.10.1).
    My music is shown correctly with iTunes match so i don't think it's a problem with iCloud.
    Any ideas what i can do to see my purchased movies in iTunes?
    Thank you a lot and happy new year!!
    Peter

    I've had this issue a couple of times on my Apple TV (3rd gen). I managed to get the newly matched content to show up a couple of times by editing the metadata for the album and then changing it back to the original (i.e. I changed the album title to add an 'X' to the end of it, then changed it back to the original) and it somehow triggered the iTunes Match on the Apple TV to update itself. I haven't really found a way to force Match on the Apple TV to update itself if it's being stubborn. Best of luck getting this sorted.

  • Purchased movies not playing

    Purchased movies that are loaded into my AppleTV are showing up white and no sound. Do I have to reload?

    OK. So pulling the cord out as a regular event is not something I want to do and I seem to be doing it daily.
    Restored the AppleTV to factory and have updated and reloading now.
    If that doesn't do it, I'm off to the Apple Store unless someone has a better solution.

  • Purchased movie not playing

    movie appearing as blank screen and no sound. Has played before and other movies playing OK.

    Has played before and other movies playing OK.
    That suggests that the file has gotten damaged.
    Which iTunes Store did you buy the movie from? If it was the US Store, you might be able to delete and then redownload the movie, as per the following instructions:
    Downloading past purchases from the App Store, iBookstore, and iTunes Store

  • ITunes movie purchases will not play on external display - HDCP auth error

    Hello,
    Well, I'm surprised there hasn't been more of a storm over this one already but I expect there will be.
    Just got a new MacBook last week and finally found a mini Display Port -> VGA adapter so i could use my 19" external display. I rented a movie from the iTunes store yesterday and when I tried to play it on my external display, it gave me a warning/error that the display was 'not an authorized HDCP display' and it would not play. Plays fine on the small MacBook screen, just nothing external. To make it even worse, i tried all the movies that I have purchased from the iTunes store with the same result... NONE of them will play on anything but the MacBook's small 13" screen. This is crazy unacceptable.
    Has anyone else run into this yet or have any ideas of something I may be overlooking in order to get purchased movies to play on an external display?
    Thanks!

    Hm, how many Apple users did I see scorning Vista and its content protection madness; agreeing with Peter Gutmann's searing critique of Vista[1].
    And here we are now with Apple users who have spent thousands of dollars on Apple hardware (30" Cinema displays are not cheap!), buying films legitimately through Apple's store only to find themselves screwed when they just want to watch the film!!!
    The deeper questions we should be asking is if Apple have done anything to enable end-to-end encryption. Vista made significant sacrifices to efficiency and stability to get there, what has Apple done to our OS? We have no technical details on this yet, but wouldn't Apple be improperly implementing HDCP (in spirit if not letter) if it didn't force end-to-end encryption from source to final destination, most of which has to go through your system?
    [1] http://www.cs.auckland.ac.nz/~pgut001/pubs/vista_cost.html

  • Purchased Movies (with Extras) will not Play in iTunes

    So I have OS 10.7.4 and the most current version of iTunes.  Lately, my purchased movies will not play in iTunes.  When I double click on them, it goes to play them, but just freezes on a black screen as if paused.  When I hit play, it flashes immediately back to pause.  The chapters are all there (with the corresponding clip from that chapter of the movie).  Ironically, these play fine on our aTV and iDevices where chapters/extras aren't used--this is only a problem on the computer playing through iTunes.   The actual files are present and, as mentioned, they sync just fine to the iPads, etc.  Any thoughts on why this is happening?  Sometimes it would be nice to play them on the computer itself.
    Yes the computer is authorized (and I deauthorized then reauthorized it).  I've "Consolidated Library" and "Checked for Available Downloads".  Also non iTunes purchased movies (those from DVD's I own) ripped in Handbrake work just fine and play.  Also OLDER purchases without the Chapter screen play just fine.
    Thanks,
    Kevin

    If you're running iTunes version 10.7.0.21, try the following user tip:
    iTunes for Windows 10.7.0.21: "iTunes has stopped working" error messages when playing videos, video podcasts, movies and TV shows

  • Some of my purchased songs do not play in itunes

    I have purchased song from itunes either via my phone or through my computer ( but mostly through my phone). I noticed that some of the songs that i purchased do not play on my iphone and now im finding out that there are not even playing in my itunes. I can see the album artwork and the songs ( it seems like the file is there) but when I go to play the songs on my phone it just skips to the next shuffle songs. So it is as if the songs were purchased but then I cant get them to play.
    I also just went back and dowloaded the latest versions of both itunes and for my iphone.
    Does anyone know how I can fix this problem?

    Hello jaiwill,
    Welcome to the Apple Support Communities. Sorry to that there is an issue with some of your purchased songs.  First, I recommend trying to delete the problematic songs and redownload the songsfrom your past purchases. 
    Follow these steps to delete the song from iTunes:
    Delete an item from your library
    Click the item to select it, and press the Delete key.
    Click Delete Item.
    Do one of the following:
    Remove the item only from your iTunes library: Click Keep File.
    Delete the item from your computer: Click Move to Recycle Bin. The item is removed the next time you empty the Recycle Bin.
    You can find the full article here:
    iTunes 11 for Windows: Delete songs, playlists, or other items
    http://support.apple.com/kb/PH12359
    Follow these steps to delete the song from your iPhone:
    Delete a song from iPhone: In Songs, swipe the song, then tap Delete.
    I found the steps to do this on page 61 of the iPhone User Guide ( http://manuals.info.apple.com/en_US/iphone_user_guide.pdf ):
    You can follow the steps to redownload the songs in this article:
    Downloading past purchases from the App Store, iBookstore, and iTunes Store
    http://support.apple.com/kb/ht2519
    If you are still not able to play the songs after redownloading them, you can report an issue with this purchases using the steps in this article:
    How to report an issue with your iTunes Store, App Store, Mac App Store, or iBookstore purchase
    http://support.apple.com/kb/ht1933
    Best,
    Sheila M.

  • I purchased an album on iTunes on my computer, and one of the songs will not play. Itunes says that I need to authorize my computer to play it, but it is authorized. What do i do?

    I purchased an album on iTunes on my computer, and one of the songs will not play. Itunes says that I need to authorize my computer to play it, but it is authorized. What do i do?

    If you live in a Region that allows re-downloading Music...
    Delete the Song(s) and re-download...
    See Here  >  Download Past Purchases
    http://support.apple.com/kb/HT2519
    If not... Contact iTunes Customer Service
    Apple  Support  iTunes Store  Contact Us

  • My ipad2 will not play my iTunes video that i just purchased; i've deleted and reloaded, but they still won't play, only the music

    My ipad2 will not play my itunes videos that i just purchased; I've deleted and reloaded them twice, but still won't play; plays music only, any suggestions?

    You are playing them in the Videos app correct? Music Videos will play the video in the videos app, not in the Music app.

  • My old iPad has purchased movies on it from iTunes Store, however they do not appear on my new iPad - what can I do to fix this? Thanks

    My old iPad has purchased movies on it from iTunes Store, however they do not appear on my new iPad - what can I do to fix this? Thanks. My new iPad air is wifi only

    You might, depending upon what country that you are in (redownloading films isn't possible in all countries), the studios that they are from (even where redownloading is possible not all studios have agreed to it), and whether they are still in your country's store (studios ocassionally remove their films), be able to redownload them on your new iPad via the Purchased tab in the iTunes store app.
    If not then you will need to connect your old iPad to your computer's iTunes and copy them over to it via File > Devices > Transfer Purchases, and you can then sync them to your new iPad.

  • HT2045 I purchased a song from iTunes (it debited my account) but it will not play in iTunes. It asks for my account and PW. When these are entered, it just asks from them again. Is there a way to make the song play or get my account credited for the purc

    I purchased a song from iTunes but it will not play in iTunes or on my nano.  When I attempt to play it, a get asked for my account and pw.  When these are provided, I get asked for them again.  Is there a way to get my purchased song to play or get my account credited for this purchase?
    Thanks

    Which os are you using on your computer? 

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