Purchased movie not showing up under movies

I just purchased the movie 'White Christmas' from the iTunes store and downloaded it to my Mac. I am running the most recent version of iTunes 11 on my system, and have a number of movies in my library with no other problems that I am aware of. The movie shows as downloaded, and in my 'Recently Purchased' playlist, shows up and is playable from that list. However, the movie does not show up in my movies list, nor does it show up in a Spotlight search of the library.
I have terminated iTunes and restarted, Added the movie to the library manually from its file location in Finder, have rebooted the system, all to no avail. Any body else out there run into similar problems, and if so, how did you resolve it?
Thanks,
Ed

Hello charliemccarley
If you are not seeing your purchased content on your Apple TV, then the first thing I would check is to make sure that you are signed under the Apple ID that made the purchase. If it is and is a purchase that you can download again, then report it to the iTunes Store.
Report an problem with an item you bought from the iTunes Store, App Store, Mac App Store, or iBooks Store
http://support.apple.com/kb/HT1933
Download past purchases
http://support.apple.com/kb/ht2519
Regards,
-Norm G. 

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