Purchased movie on ATV and it will not transfer to iTunes computer
A few days ago I purchased "The Blind Side" on my ATV. Watched it no problems. Recently I did however notice that my itunes was downloading the extras content. When I went to look for the movie in the library the only thing there was the extras. I looked on the ATV and the movie is still there. It is only listed on the ATV and not my iTunes computer.
After looking closer I discovered that several shows that I have subscriptions too were also ONLY on my ATV and were not transferring over to my iTunes library. Currently there are now 5 episodes of 2 TV shows on my ATV that are not in my iTunes library. I have tried to sync the ATV on several occasions. I have cycled the power on and off on all machines. Reconnected it to the router and more.
I am concerned about trying other options as I do not want the content to be erased from my ATV. Are there any recommendations?
The same thing has happened to me. I am making purchases only via itunes until this issue is resolved. I had to contact Apple Support to have them "reset" the downloads so I could download them directly into itunes. Please submit a feedback report to Apple so their engineers will become aware of this issue and fix it.
Similar Messages
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TS1389 i down loaded a move in hd and it will not play on my computer
I DOWN LOADED THE MOVIE CLOUDIE WITH A CHANCE OF MEAT BALL'S 2. AFTER I DOWN LOADED IT. I TRY TO PLAY IT. IT WOULD NOT PLAY. IT SAID I HAD TO UPDATE MY ITUNES. I DID. THEN IT SAID I COULD ONLY PLAY IT WITH CLOUD. WELL I TRYED THAT. IT STILL WILL NOT PLAY IT WONT'S ME TO BUY A SD. FOR $12.99 MORE. WHAT CAN I DO. THERE IS NO MOVIE SHOULD COST AS MUCH AS THIS ONE. PLEASE HELP. I DONT WONT TO PAY FOR A SD. AFTER JUST PAYING FOR THE MOVIE.
Hello bunggy70,
The following article provides the necessary steps for downloading previously purchased content in SD.
Make sure you have the latest version of iTunes installed on your computer. You can download the latest version for free here.
Open iTunes on your computer.
From the Store menu, choose Store > Sign In, and then enter your Apple ID and password.
Navigate to your Purchased page. Find it by clicking Movies or TV Shows from the top navigation bar in the iTunes Store, and then click Purchased from "QUICK LINKS" in the iTunes Store.
Choose the appropriate video type: Movies or TV Shows.
In the lower-right corner of the screen, deselect the box next to "Download HD When Available."
Search for the desired video and click the download button.
This should download the standard definition version to your computer so you can sync to your device.
iTunes: Sync purchased HD videos to iPod or iOS device
http://support.apple.com/kb/TS4223
Cheers,
Allen -
I have rented a movie 8hours ago, and it will NOT play. The system also charged me twice, for the same movie! How can you help me please?
For the film not playing, you can use the 'report a problem' link from your purchase history : log into your account on your computer's iTunes via Store > View My Account and you should then see a Purchase History section with a 'see all' link to the right of it ; click on that and you should see a list of your purchases ; find that film and use the 'Report a Problem' link.
Not sure whether you can request a refund for the double charge via the same link, if not then you can contact iTunes support here : http://www.apple.com/support/itunes/contact/ - click on Express Lane, then iTunes > iTunes Store -
I just purchased Final Cut Pro from the App Store and it will not download to my computer. I try and install it from my purchases file but nothing happens. Any suggestions?
If it's in the purchased page and doesn't download, you should contact Apple.
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I have purchased an iPad mini and it will not join my wifi network. Any ideas?
Some things to try first:
1. Turn Off your iPad. Then turn Off (disconnect power cord for 30 seconds or longer) the wireless router & then back On. Now boot your iPad. Hopefully it will see the WiFi.
2. Go to Settings>Wi-Fi and turn Off. Then while at Settings>Wi-Fi, turn back On and chose a Network.
3. Change the channel on your wireless router (Auto or Channel 6 is best). Instructions at http://macintoshhowto.com/advanced/how-to-get-a-good-range-on-your-wireless-netw ork.html
4. Go into your router security settings and change from WEP to WPA with AES.
5. Renew IP Address: (especially if you are droping internet connection)
• Launch Settings app
• Tap on Wi-Fi
• Tap on the blue arrow of the Wi-Fi network that you connect to from the list
• In the window that opens, tap on the Renew Lease button
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iOS 6 Wifi Problems/Fixes
Fix For iOS 6 WiFi Problems?
http://tabletcrunch.com/2012/09/27/fix-ios-6-wifi-problems/
Did iOS 6 Screw Your Wi-Fi? Here’s How to Fix It
http://gizmodo.com/5944761/does-ios-6-have-a-wi+fi-bug
How To Fix Wi-Fi Connectivity Issue After Upgrading To iOS 6
http://www.iphonehacks.com/2012/09/fix-wi-fi-connectivity-issue-after-upgrading- to-ios-6.html
iOS 6 iPad 3 wi-fi "connection fix" for netgear router
http://www.youtube.com/watch?v=XsWS4ha-dn0
Apple's iOS 6 Wi-Fi problems
http://www.zdnet.com/apples-ios-6-wi-fi-problems-linger-on-7000004799/
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Look at iOS Troubleshooting Wi-Fi networks and connections http://support.apple.com/kb/TS1398
iPad: Issues connecting to Wi-Fi networks http://support.apple.com/kb/ts3304
WiFi Connecting/Troubleshooting http://www.apple.com/support/ipad/wifi/
How to Fix: My iPad Won't Connect to WiFi
http://ipad.about.com/od/iPad_Troubleshooting/ss/How-To-Fix-My-Ipad-Wont-Connect -To-Wi-Fi.htm
iOS: Connecting to the Internet http://support.apple.com/kb/HT1695
iOS: Recommended settings for Wi-Fi routers and access points http://support.apple.com/kb/HT4199
How to Quickly Fix iPad 3 Wi-Fi Reception Problems
http://osxdaily.com/2012/03/21/fix-new-ipad-3-wi-fi-reception-problems/
iPad Wi-Fi Problems: Comprehensive List of Fixes
http://appletoolbox.com/2010/04/ipad-wi-fi-problems-comprehensive-list-of-fixes/
Fix iPad Wifi Connection and Signal Issues http://www.youtube.com/watch?v=uwWtIG5jUxE
Fix Slow WiFi Issue https://discussions.apple.com/thread/2398063?start=60&tstart=0
How To Fix iPhone, iPad, iPod Touch Wi-Fi Connectivity Issue http://tinyurl.com/7nvxbmz
Unable to Connect After iOS Update - saw this solution on another post.
https://discussions.apple.com/thread/4010130
Note - When troubleshooting wifi connection problems, don't hold your iPad by hand. There have been a few reports that holding the iPad by hand, seems to attenuate the wifi signal.
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If any of the above solutions work, please post back what solved your problem. It will help others with the same problem.
Cheers, Tom -
I am trying to purchase in a app and it will not let me. I have just changed my credit card details now I can buy in my apps. I have purchased from App Store with no problem . Please help
Contact iTune Support
http://www.apple.com/emea/support/itunes/contact.html -
I bought the movie Margin Call and it will not down load?
I bought the movie Margin Call and it will not down load?
You should be able to play films on windows computers, if it wasn't compatible with it (e.g. you should have got an error if you tried to buy an HD film on non-HD compatible computer).
The current version of iTunes is 11.4 - you can see if there are any updates available via the Help > Check For Updates menu option.
Or you can download the current version of iTunes from here : http://www.apple.com/itunes/download/
What happens when you try to play the film, and do other videos that you have in your iTunes play ok ?
If you can't get it to play but other videos play ok then contact iTunes Support (these are user-to-user forums) : http://reportaproblem.apple.com -
I have purchased 3 songs today and they will not downloan on my ipod
I have purchased 3 songs today and they will not download on my ipod
Delete and redownload them.
Downloading past purchases from the App Store, iBookstore, and iTunes Store
http://support.apple.com/kb/HT2519 -
I have a Iphone 4 gsm (8f190) and it will not connect to itunes and when i put it in recovery itunes will not work. It won't show up when plugged into the computer. Only charges when plugged in the wall or a car charger. I've tried everything imaginable but I can't get the phone to register in iTunes at all.. The phone won't even reset.. when i try and reset EVERYTHING on the phone the apple logo with the progress bar starts to come up but the progress never moves.. PLEASE help me.. I'm at my wits end with this phone and I'm ready to just trash it.
martinfromdevon wrote:
Warning to iPhone users. Do not start the update of the iPhone software using iTunes.
Nonsense, and very misleading advice. I've updated iPhone 3G, 3Gs,and 4 through itunes many times, never had a problem once, not with one single update in nearly 5 years of iPhones. Of course, I've never jailbroken my phones either. Hack your phone and have update problems? I've got news for you, the problems are not a result of iTunes or Apple's updates. -
I have a Iphone 4 gsm (8f190) and it will not connect to itunes and when i put it in recovery itunes will not work. It won't show up when plugged into the computer. Only charges when plugged in the wall or a car charger. I've tried everything imaginable but I can't get the phone to register in iTunes at all.. The phone won't even reset.. when i try and reset EVERYTHING on the phone the apple logo with the progress bar starts to come up but the progress never moves.. PLEASE help me.. I'm at my wits end with this phone and I'm ready to just trash it.
Dude you have a jailbroken phone as stated in your first post, no need to do a second post.
As per the forum term of service you can't get help here. Use google.
that's the downfall of jailbreaking your phone. -
I just received my IPad and it will not sync with ITunes and my Mac doesn't recognize it any form. The screen is black with the exception of the annoying ITunes/USB cable graphic on the screen which appears momentarily and then disappears. Any ideas?
Things you can try first off,
is make sure you plug in your USB at the back of the mac, rather than for example keyboard.
Check out another usb cable.
Hold down sleep/wake and home button at the same time to reset iPad.
Make sure you have the latest iTunes installed or you may have to reinstall iTunes.
None of these work then I suggest you to take it to an Apple retail store for the genius guy to check it out. -
When I add music from my CD onto my Macbook, the music will not transfer from iTunes on my Mac to my iPhone/iPad. I'm using iCloud, current software updates and Music Match. Any solutions?
I figured it out...user error
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I have an ipod classic original and it will not connect to itunes for me to sync new music
i have an ipod classic original and it will not connect to itunes for me to sync new music
The first two generations of iPod (that used a standard 6-pin Firewire cable) don't work with Windows. There was a workaound through MusicMatch for the second-gen, but I have no idea if that software is still available, or even if it will install on a modern copmputer (Windows ME, 2000 and XP era).
If instead of original, you mean the first model that got labelled as "classic," with a dock connector, if you describe exactly what appears on both the iPod and the PC screen when you plug it in, somebody might be able to help you. My first recommendations would be to (1)try a different USB cable, to see if that's the problem, and then (2) try synching with a different computer, to see if your PC is the problem. If neither of those result in success, then the community here can help you to try troubleshooting the iPod itself. -
My I phone 3gs will NOT turn on or charge.... I've tried different charges and it will not notice in itunes please help me apple
We here are not representatives or employees of Apple. Looks like your iPhone needs to visit an Apple store for a consultation. Make an appointment.
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I just purchased the Camera Connection Kit and it will not download video. Warning comes up stating " the attached device uses too much power"
I have tried the SD and USB and neither works for video. Camera is HD 7.8 mega pixel cam corder (Samsung)
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