Purchased movie won't play on Apple TV

I bought a movie via iTunes; downloaded on my MBP and uploaded it into my iPad - all is good - the movie plays fine. I also have an Apple TV 32GB (1st generation, software updated, connected via WiFi) - the movie shows up on the Apple TV under my My Movies, but the movie does not play. Play and Chapter Selection do not "work," though the Features section of the movie does.
Any thoughts?
Thanks!

HD 720p.  Even First Gen Apple TV was HD - shouldn't be an issue?

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