Purchased movies after hd-crash gone

How can I get my purchased movies back in German iTunes-Store after hd-crash?

Try contacting Itunes Store support
http://www.apple.com/emea/support/itunes/contact.html
If you do get it resolved you may want to consider a backup

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HT202157 Can't see rented or purchased movies after the AppleTV update. Help?Hi

Hi
We updated our AppleTV a couple of days ago and we tried to rent a movie last night but failed. I am able to go into the Movies section, find the movie I want, even see the preview in perfect condition. The problem arises when I want to rent. I get a window that asks me to: rent and see now, rent and see later or cancel. I select "Rent and See Now", it moves to a "Loading" page and then pops back to the movie page without having rented it. I tried it with several movies and it didn't work. I also tried it with my purchased movies and I get the same exact error when I try to play them.
All other features on my AppleTV seem to work fine, YouTube, iTunes Festival, for example. I have tried disconnecting my iTunes account and connecting it again but that didn't work. Tried rebooting the AppleTV as well but that didn't help.
How can I get it back to working?

I have been having the exact same problem, and I am outside of the United States but my iTunes account is from the United States.
I have never had problems streaming purchased movies, shows, or music before.
Now I can see all that has been purchased and even select them. However, when a movie or show is played, it shows the spinning wheel for a couple seconds and reverts back to the movie/show details screen. When music is attempted to be played, a "content not found" error occurs when a song is selected.
Interestingly, movie previews can still be watched just fine.
Also, if I restore or reset the Apple TV I can immediately watch one move or show video, but the second time this is attempted it reverts back to the original error.
This means that I have to spend 4 minutes resetting the Apple TV just to watch something.
Apple support was not able to resolve this.
Netflix and other apps work just fine.
This also just happened a couple days ago after I updatet my Apple TV

HT203167 How to retreive purchase music after computer crash lost in back up. How to restore the music?

How do I reload purchased music on my desk top after a computer crash restored with back up external hard drive?

Hello Boogiec522,
Thank you for using Apple Support Communities!
It sounds like you would like to download your iTunes Store purchases again to your desktop computer.
No worries there, you can re download them free of charge from the iTunes Store with this article:
iTunes 11 for Mac: Download previous purchases from the iTunes Store
http://support.apple.com/kb/PH12283
Download previous iTunes Store purchases to an authorized computer
Click iTunes Store near the top of the iTunes window.
Click the Purchased link at the right of the iTunes Store homepage (below Quick Links).
In the page that appears, select a category.iTunes shows you which of your purchases are available for download. You can view all of your past purchases, or just the ones not currently in your iTunes library. Items already in your library aren’t available for download.If you select Music, you can view your purchases by song, artist, or album. If you’re viewing by album, click an album to see which songs on it are available for downloading.To search for an item, type its name or a keyword in the search field, and then press the Return key to view your search results.
To download an item, click its Download button .To download all available items, click Download All.
All the best,
Sterling

Any hope of finding my edited movie after a crash?

Just minutes before finishing the edits on an important project, iMovie crashed. After rebooting and restarting iMovie the entire project was gone. The raw footage remains in the events folder at the bottom, but nothing up in the project window.
Is there any chance that my edited version is buried somewhere on my drive? Or did I lose everything?
Any advice would be greatly appreciated! Thanks.
Lane

Are you using Time Machine? If so it is easy to recover.
If not, check the trash and check the imovie Projects folder. Look for things that have the same name as your project or that look strange. If you find one, describe it here.

Recovered purchased content after HD crash

Hi
I recently lost content purchased from the store due to a hard disk crash. I replaced disk and installed iTunes etc and signed into the store to re-download the content. When I click the Purchased link I can see everything that I've purchased, but when I click 'Not on this Computer' about half the content (several $) worth does not show up, as if for some reason iTunes thinks I have aleady downloaded to the new disk, which I have not. Any ideas on how I can retreive the complete content please ?
Thanks

DId you fail to maintain a backup copy of your computer?

Gettin Music/movies after computer crash

IS it possible to get music and movies u bought off itunes once u switch computers?

Welcome to AD!
Not from the itunes store - hopefully you made backups! Or at least have the purchased content on an iPod?

Retrieving purchased songs after harddrive crash

I basically had my harddrive burn out on my and I wasn't able to back up my purchased songs in time. Is there any way to get those songs back on my computer without paying for them again? Thanks!

Hi Myohmy425 -
Contact support and explain the situation. They might be able to do something for you.
http://www.apple.com/support/itunes/musicstore/lostmusic/
Kate

Purchased movie on iTunes disappeared from library and iTunes Store.

I bought the movie Ice Princess about 5 years ago. I just now started to watch it again recently, but oddly it disappeared. I went to check my iTunes purchased movies and it's gone from there too. I went to check the store and it says that it is unavailable in the US, but is available in the Ukraine. Am I eligible to get my money back or a second download?

No, if the film is no longer in your country's store then you won't be able to redownload it, and you can't get a refund. You haven't got a copy of it on your computer's iTunes and/or on your backup of your downloads ? There is no guarantee that any item (including apps etc) will remain in a country's store, so ideally you'd be keeping and maintaining a backup of all of your downloads.
It's possible that the film studio will allow Apple to put the film back into the US store at some point, in which case you might then be able to redownload it

Apple TV purchased movies tab missing

Hi guys,
I've purchased quite a few movies on apple tv, sometime between August 1st and 2nd, all movies disappeared and the purchased movies tab is now gone from the main menu. My purchased tv shows are still showing, but movies gone!
Anyone else have this issue???
FYI I'm in Australia if that matters.
Thx

I have exactly the same problem. Rang apple and they didn't know what was going on. I purchased a movie tonight but couldn't watch it as the purchased tab was gone from my atv. Sort it out Apple!!!

From Trial to Purchase | CC 2014 Apps Crashing after startup

All Creative Cloud (2014) apps crashing immediately after opening
I was running Premiere Pro CC as a trial, when the trial ended, I opted to get the whole Adobe CC 2014 catalog for a cool $50/month.
I installed the apps I needed, updated my Nvidia graphics drivers but when opening anything (Premiere, Photoshop, Audition, After Effects CC 2014) the apps would just crash. No error message, just open, I can see the program, and then it closes.
Solutions I've tried:
Uninstalling / Reinstalling: I've removed all Adobe products and used the official CC Cleaner Tool and reinstalled using the Cloud App. Same problems; crash upon opening.
Signing in and out of the Cloud App after reading somewhere it might be an account bug. Crash upon opening.
Signing in with a different account thinking my account used to purchase is bunk. Crash upon opening.
The usual restart, update graphics drivers, virus check and light, frustrated punches to my monitor. I've tried everything short of reinstalling the OS (which I'd rather not do).
Running any app as admin / current OS compatibility mode. Crash upon opening.
Things worth noting:
Another computer can log in and use the account's apps fine, seems to be specifically my work computer which has the problem.
I had separate versions of all apps before like Premiere CC (no 2014) and After Effects CC (no 2014).
Computer Specs:
Windows 8.1 Pro
GeForce GTX 650 Ti (driver version 340.52, current as of 8.02.14)
AMD Phenom II X6 1075T
16GB RAM
If anyone has an solutions, I'm all ears. Like I said, I don't particularily want to reinstall my OS so I'm hoping for a fix that might help me stay on my feet.
Thanks,
Ed

-I am using Premiere Pro cc 2014 - I’m trying to direct link a project to Speedgrade cc 2014 - but Speedgrade keeps crashing when I do it.
-Both programs are up to date
- I’m using operating system Mac OSX V10.9.4
- My source footage is H.264 in a .mov, Linear PCM, Timecode
- I don’t get any error message, Just Speedgrade Quit unexpectedly
- When the problem occurs I am trying to open a sequence from Premier pro cc 2014
- It has never worked before on this versions - It did on Speedgrade cc and Premiere Pro cc
- I’ve tried it just running both programs
- I have no third party codecs installed
- I have Processor 1.7 GHz Intel Core i7 - Memory 8 GB 1600 MHz DDR3 - Graphics Intel HD Graphics 5000 -
- I am not using Mercury Playback Engine GPU Acceleration
- The problem happens when I try to work on the sequence I linked from Premiere cc 2014

TS1702 I am having problems downloading 2 purchased movies. Cars 2 & Toy Story. I had it on My iPad, then after a while the movies would not play. I went to the apple store and they deleted it and told me that all I need to do is download it again. Not wo

Hi
I am having problems downloading 2 purchased movies. Cars 2 & Toy Story. I had it on My iPad, then after a while the movies would not play. I went to the apple store and they deleted it and told me that all I need to do is download it again. I tried what they suggested at the apple store, but I am still not successful. It continues to tell me there is a download error. Please help! Need these movies for my 3 year old!

User to user forum.
Apple is not here.
You need to contact iTunes support:
http://www.apple.com/support/itunes/contact/

ITunes keeps crashing when I try to play purchased movies

I've been having continued problems with the error The Network Connection Has Been Reset when trying to download movies and TV shows. Also, when I play a purchased movie, the movie quits suddenly for no reason. I have to start it up again. It's crashed 6 times in the first 15 minutes tonight. I'm using the latest version of iTunes and am on OSX 10.6.8
Are these known issues and can anyone help with one or both problems? They appear to be related, although no error message is shown with the movies. Do I need to uninstall and reinstall iTunes?
Thank you!

Hi there,
You may find the troubleshooting steps in the article below helpful.
Apple TV (2nd and 3rd generation): Troubleshooting audio issues
http://support.apple.com/kb/TS5150
-Griff W.

Recently when I connect my iphone 4 to my Mac for normal synchronising i found after a few minutes all my purchased apps were deleted and gone ? I have no problem to retrieve them back but that is exhausting and I am feeling sick ? what is the problem ?

Recently when I connect my iphone 4 to my Mac for normal synchronising i found after a few minutes all my purchased apps were deleted and gone ? I have no problem to retrieve them back but that is exhausting and I am feeling sick ? what is the problem ? please help me and thank you

Make sure Sync Apps is checked on the Apps tab of your iTunes sync settings and that all the apps are checked that you want on your phone. Also be sure that your computer is authorized for all Apple IDs used to purchase your apps (and other media) in Store>Authorize this Computer.

TS1717 Itunes crashes when I try to playback iTunes purchased movies that have been burnt to Verbatim DVD-R discs. Any thoughts?

Itunes crashes when I try to playback iTunes purchased movies that have been burnt to Verbatim DVD-R discs. Any thoughts?

Try the following user tip with that one:
iTunes for Windows 10.7.0.21: "iTunes has stopped working" error messages when playing videos, video podcasts, movies and TV shows

After updating Apple TV to iOS 5.1, the option to purchase movies disappeared

Since september, 24, hours after I updated to iOS 5.1, the option to purchase movies disappeared from the system. It happened to all the countries in south america as far as I have tried changing stores within my Apple TV. The issue was recurrent with the late iOS as well, but changing the store to the United States and changing it back to Brazil seemed to solve the problem, and the option to buy movies would simply reappear. But now this solution isn't working anymore. When I change stores to the United States the option to purchase movies is there. When I change it back to Brazil, though, it disappears again. Anyone having the same problem?

After more than a month, the issue persists. I sent an email to Tim Cook reporting this. The day after I sent it, some one contacted me from Apple and said Apple's engineers would take a look at it. The person informed she would call back with more information about the problem. She called back the subsequently 3 weeks. Every time to inform that they were still looking into it. At one time, she said they could not reproduce the issue, and actually mentioned they could see the purchase option, which I know isn't possible, considering they did pay attention to the context of this particualr issue. The last time this person called, I just didn't want to deal with it anymore, it was the third week in a row the person was calling to say the same thing. I'm really fed up with it. I even bothered to make a movie reproducing the problem and uploaded it to YouTube, than sent the link to the person, so she could show it to whomever is responsible for fixing this. I thought it would solve the problem, since the person informed they couldn't see it. It has been more than one week since I sent it, and the person called again to inform they received the email with the link to the video. But I really don't think anyone watched it. I kept the video off the searchabel option on YouTube, so it can only be watched by people who receive the link to it. And the number of times it has been watched is very small, approximately the number of times I visited it. I am under the impression this isn't a defect at all. I have reasons to believe this might be deliberately happening. USA, UK and Australia still have the options to buy movies on the Apple TV's iOS. There is no problem at all with our Apple TV's or their servers. They just locked us out. It is just a shame, because now I am sure they are aware of te problem and just don't really wanna do something about it. I mean, how hard can it be for Apple to fix such a strange and suspiciously selective problem?! It is also a shame the fact that they make us waste so much time! Really disappointing. Don't even bother trying to contact iTunes Support, they tried to convince me it is a problem with the harware. And as you might have read two posts above, they tried to convince geoffreyy it has something to do with licensing agreements limitations to some countries, which is not true. You can still purchase the same movies using the iTunes Store on a Mac, iPhone or iPad. It just disappeared from the Apple TV. If you buy a movie using, let's say, your iPad, it will be availabel to watch on the Apple TV through iTunes in the cloud, under the purcahsed section of the movies section on your Apple TV. This and other things that Apple has been doing lately to secondary markets all around the world is what makes me feel really ****** about Apple. They just don't care...

Purchased movies after hd-crash gone

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