Purchased movies not playing

Purchased movies that are loaded into my AppleTV are showing up white and no sound. Do I have to reload?

OK. So pulling the cord out as a regular event is not something I want to do and I seem to be doing it daily.
Restored the AppleTV to factory and have updated and reloading now.
If that doesn't do it, I'm off to the Apple Store unless someone has a better solution.

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Purchased movies not playing in new hard drive

After installing a new hard drive on my pc laptop I see a gray screen with no audio when I play purchased movies in iTunes. I have authorized the iTunes player and movie, I have the latest version of iTunes.
What is stopping me from hearing and seeing movies in iTunes that I have purchased?
I have no problem seeing and hearing them on my iPod.
Thank you for looking.

correct me if i am wrong, but you do not get that option to convert movie to ipod/iphone, just to acc that i recall.

Purchased movie not playing in itunes

trying to play my purchased movies in itunes and screen is black. counter is running and chapters show up but no video or audio.

Try repair your QuickTime through Control Panel.

Purchased movie not playing

movie appearing as blank screen and no sound. Has played before and other movies playing OK.

Has played before and other movies playing OK.
That suggests that the file has gotten damaged.
Which iTunes Store did you buy the movie from? If it was the US Store, you might be able to delete and then redownload the movie, as per the following instructions:
Downloading past purchases from the App Store, iBookstore, and iTunes Store

ITunes movie purchases will not play on external display - HDCP auth error

Hello,
Well, I'm surprised there hasn't been more of a storm over this one already but I expect there will be.
Just got a new MacBook last week and finally found a mini Display Port -> VGA adapter so i could use my 19" external display. I rented a movie from the iTunes store yesterday and when I tried to play it on my external display, it gave me a warning/error that the display was 'not an authorized HDCP display' and it would not play. Plays fine on the small MacBook screen, just nothing external. To make it even worse, i tried all the movies that I have purchased from the iTunes store with the same result... NONE of them will play on anything but the MacBook's small 13" screen. This is crazy unacceptable.
Has anyone else run into this yet or have any ideas of something I may be overlooking in order to get purchased movies to play on an external display?
Thanks!

Hm, how many Apple users did I see scorning Vista and its content protection madness; agreeing with Peter Gutmann's searing critique of Vista[1].
And here we are now with Apple users who have spent thousands of dollars on Apple hardware (30" Cinema displays are not cheap!), buying films legitimately through Apple's store only to find themselves screwed when they just want to watch the film!!!
The deeper questions we should be asking is if Apple have done anything to enable end-to-end encryption. Vista made significant sacrifices to efficiency and stability to get there, what has Apple done to our OS? We have no technical details on this yet, but wouldn't Apple be improperly implementing HDCP (in spirit if not letter) if it didn't force end-to-end encryption from source to final destination, most of which has to go through your system?
[1] http://www.cs.auckland.ac.nz/~pgut001/pubs/vista_cost.html

HT200109 Purchased movie now playing in French on Apple T.V. how do I get it to play in English again?

Purchased movie now playing in French on Apple T.V. how do I get it to play in English again?

Welcome to the Apple Community.
The following article(s) may help you.
Changing the language of a movie

Full protected or purchased songs not playing

full protected or purchased songs not playing all the way through.

I have deleted them and re downloaded and they still do not work!!

I can't get a purchased movie to play, even though it seems to have downloaded properly

I can't get a purchased movie to play, even though it seems to have downloaded properly. Any help?

Hello, Gemma.
Thank you for visiting Apple Support Communities.
I would recommend trying the steps in the articles below. If none of the steps work please reply back with any errors received and which computer operating system you are using.
Troubleshooting iTunes for Windows Vista or Windows 7 video playback performance issues
http://support.apple.com/kb/ts1718
iTunes for Windows XP: Troubleshooting video playback
http://support.apple.com/kb/TS1386
Cheers,
Jason H.

Purchased itunes movies not playing in completion on iphone

I have a purchased movie from itunes and it will not play from start to end without being interrupted and defaulting back to the the video screen.
Apple support had me to this
1. Turn off iphone completlely and reboot. Load up movie, which failed to run properly.
next tried...
2. Remove movie from itunes and reload and resync. Failed again to work properly.
3. The apple supports next suggestion is to find someone that has an iphone and get them to load up a movie from my computer. This I have not done.
I just do not understand why this movie plays fine in itunes but crashes on the iphone.

correct me if i am wrong, but you do not get that option to convert movie to ipod/iphone, just to acc that i recall.

Purchased and Rented movies not playing

recently any movies that i have downloded form itunes store or movies that i have previously downloaded haven't been playing back.
when i go to choose a movie itunes can see my movies are there but when i play them it comes up with a blank screen ( no audio or visual) and the timer counts down as if the movie is playing. This also happends with movie clips/video clips i steam from the store.
i have removed, repaird and reinstalled itunes 64bit about 6 times, downloaded quicktime and reinstalled it twice. Updated my drivers and made sure everything else was up to date, even did a system restore and still no luck.
i am running windows 8 pro 64bit but this problem has only happend with in the last 2 weeks and i have been running win8 since the start of the year.
please help

DJBama wrote:
I can view either my purchased or rented movies on Apple TV
I assume you mean, "I can't view either my purchased or rented movies on Apple TV"
The white screen indicates an authorisation issue, try restarting your tv and if that is unsuccessful, try de/re-authorising your itms account.

Rented movie not playing. I have 81Mbps Internet and can stream anything else HD. it's not WiFi either because signal strength is full and I can view anything other than rented movies on apple TV unit. it charges me for renting but doesn't play

Rented "Gone Girl" on apple tv. It charges me, but will not play for more than 4 seconds at a time. I have exercised every step of apple's troubleshooting and nothing fixes the problem. I have a very strong, steady 81 Mbps Internet connection speed and can stream any other HD through the apple tv except for this rented movie. This is not the first time this has happened either. I just gave apple $6 for free and am currently watching the movie streaming through my cable provider's on demand channel with ease. Oh yeah, and when I seek apple support for the issue, apple wants $2 just to contact someone! Give me my money back please and I will never attempt to use your poor tv service again.

The limitation of approximately 200 titles has been discussed before, we can't be sure whether it will be something that gets fixed or not. I'm not really sure what your other issues are, if I use search instead of lists, I find whatever I want and am able to rent or purchase subject to those options being available for that particular title.

Purchased movie wont play on apple TV

Hello
i purchased a movie yesterday on the Ituens store to play via airplay and apple tv on my TV but get a message there is a technical problme playing the movie. All my other movies which are not itunes movies play fine through apple TV o
on the TV screen I get the message you need to autorize your computer with Ituens store which is. Now could it be that I do not have a internet conection at home , do i need to be conected to internet to play this movie via apple tV which does not make sense as I can play it fine on the computer withouth being on the internet

I believe I am experiencing the same problem. When I try to stream iTunes-purchased movies from my iPad 2 to an Apple TV without Internet Connection (used only for AirPlay) I get the error "The operation could not be completed An unknown error occurred (3)"
Extremely frustrating and goes to show that you dont really own your iTunes movie given these use cases where you have to "phone home" to Apple for permission to play it. Add it to the long list of reasons we're better off grabbing these from torrent... Plays on any device, doesn't phone home, wider selection, etc. Eventually movies will get over their DRM fetish just like music did. Until the multi-millionaire executives get that through their thick heads, millions of people will continue to be frustrated and just pirate cuz it's such a better experience. And free, but that isn't even the issue for me.

Movie not playing

This has happened a few times. I'll buy a movie and play it no problem, then when I go to play it again I get a pop-up that says it can't play because my computer doesn't have HDCP. It played just fine before, I didn't change computer or re-purchase the movie. Then for no reason it will start playing it again only to say the "computer doesn't support HDCP" thing again down the road. How can I fix this it's getting rather annoying. Any help would be apreciated.

I just ran across this recently and the following link appears to have fixed it for some users before.
http://web.mac.com/makentosh/iWeb/tipsfromtheiceberg/Blog/F03D0979-8D90-40E4-B38 4-56746670C82B.html
How long is your video? Chances are, it's just taking a long time to download. The automatic conversion from iMovie to iWeb isn't adding the code that allows the video to play WHILE it's downloading. If you instead export as QuickTime and choose the Web format, it's the same settings BUT people will be able to see it as it's downloading. You'll have to build the page by hand, but that's not very difficult using iWeb

Purchased Music Not Playing on iPod but on iTunes

Before I start, I have had this problem before (6 months ago) and it resolved itself through some unknown fix (with the help of a Apple Genius Bar who had no idea what worked). The purchased songs - mine and others who use my computer - play fine in iTunes, and play from the iPod on a PowerBook, and plays purchased music loaded from a PowerBook - but will NOT play purchased songs when sync'd to my Windows laptop (I know. . .). I have restored, deauthorized, reauthorized, restored on PowerBook and then again on Window laptop. . . Still NO music. As it does for everyone else, it plays burned music. . . I am stumped. I am open to anything short of incantations. It does seem to have started soon after iTunes 7 was loaded. . .

I gave up with the glitch and got another iPod. . .

Purchased item not playing on Ipod

I hope someone can help me out here, none of my 171 files that I have purchased from the Itunes store are playing on my Ipod, they just skip past. I have tried restoring, deauthorizing and authorizing again, I have also tried uninstalling and reinstalling Itunes, along with rebuilding the library. Any help would be welcome I have spent alot of money on my purchases and they have just stopped playing.

Welcome to Apple Discussions!
Try the steps listed here...
iPod does not play content purchased from the iTunes Store
If the problem persists...
Part 1:
1. Navigate to \iPod_Control\iTunes on the iPod in Windows Explorer. You may have to turn on Show Hidden Files and folders. To do this, go to Tools-->Folder Options, click the view tab, click the bubble to show hidden files and folders, click Apply, and click OK. Look for the presence there of a file named iEKInfo. Is it there? If so, make a copy of this onto your computer somewhere. While there, make a copy of iTunesDB also. Don't delete these copies.
2. Create a new, administrator user in Windows . (Start-->control panel-->user accounts-->create a new account)
3. Log out of the current user.
4. Log into the new user.
5. Restore the iPod as documented in this article:
http://docs.info.apple.com/article.html?artnum=60983.
6. Open iTunes.
7. Set the Music sync preference in iTunes for the iPod to Manual mode.
8. Download the free single of the week from the iTunes Music Store.
9. Verify that the song plays in iTunes.
10. Drag only this song to the iPod.
11. Eject the iPod from iTunes.
12. Disconnect the iPod from the computer.
Does the song play?
If the iPod is able to play this song, follow these steps:
Part 2:
1. Log out of the new user.
2. Log back into the original (affected) user.
3. Reconnect the iPod to the computer.
4. Drag some of the older purchased content (that would not play before) to the iPod.
5. Eject the iPod from iTunes.
6. Disconnect the iPod from the computer.
Does the affected content play?
Is the iPod still having the same issue? Try these possible solutions:
Part 3:
* Delete the SC Info.sidb file as documented in http://docs.info.apple.com/article.html?artnum=302386.
* If the issue persists, recreate the iTunes Music Library as described in http://docs.info.apple.com/article.html?artnum=93313.
Does the music play?
Please post back if this works or not.
btabz

Purchased movies not playing

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