Purchased music has vanished!

I am using the latest build of iTunes with Vista. About 2 months ago I purchased a couple songs that vanished. The folder is there in the iTunes folder, but the song file is gone. And of course iTunes can not find it. It is listed with an ! next to it.
I figured I must have deleted it and went on my way. So yesterday I purchased a song and synced it to my iPod classic (works fine) and today I log in to iTunes and it is gone! Same symptoms. Album folder is there, song is listed on playlist, but actual file is gone! Any insight?
TIA
Steve

First I would reset the iPod. You will not lose anything.
Press and hold the On/Off Sleep/Wake button and the Home
button at the same time for at least ten seconds, until the Apple logo appears.
I would also reboot the computer.
If the above did not make your music reappear, did you actually see the music on your iPod after buying them? Does you receipt say you actually purchased them? The receipt and you purchase history has a link for reporting a problem. Use that link if the receipt showed you purchased them.

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Last night I used my Touch to buy several songs from the ITunes store as well as 3 films and an audiobook. This afternoon when I came to synch the IPod with my laptop i noticed that while the films and book are on the ipod, the Songs have vanished totally from the device. They arent on the laptop either and Itunes isnt showing them at all.
Message was edited by: Grim_Squeaker

First I would reset the iPod. You will not lose anything.
Press and hold the On/Off Sleep/Wake button and the Home
button at the same time for at least ten seconds, until the Apple logo appears.
I would also reboot the computer.
If the above did not make your music reappear, did you actually see the music on your iPod after buying them? Does you receipt say you actually purchased them? The receipt and you purchase history has a link for reporting a problem. Use that link if the receipt showed you purchased them.

HT204088 my entire purchase history has vanished.

my entire purchase history has vanished. I still have a few of the confirmation emails with the order numbers. How can I search for a purchase by order number, or otherwise retrieve my stuff!!!!

http://support.apple.com/kb/HT4919
http://support.apple.com/kb/HT4928

Music has vanished from itunes! Help!

I just logged into my itunes to discover that about two thirds of my music has gone! Including stuff i uploaded personally from cds. Can anyone please help me find it or do i have to start from scratch? I'm pretty hopeless with computers, please help!

tony.... me too! only it happened about 2 weeks ago....I got a new computer. Now my itunes Library only shows albums I have bought from Itunes Store. It used to list my entire library song by song. Now I have album covers and no song list. I bought a new album from Itunes since I have had the new computer, and plugged in my Ipod to transfer it to the Ipod. It didn't accept the new album, but luckily it also did not erase all the songs on my Ipod.I am afraid to plug in the Ipod now as it might eat all my existing songs. Most of them were from CD's. It takes hours to download all those CD, I hate to do it again.

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Lose how? See Empty/corrupt iTunes library after upgrade/crash.
tt2

All my music has vanished

My entire library on itunes has disappered? Its not even in the file! Can someone help please?

If your iTunes Music folder has no music files in it as opposed to just an empty library when you open iTunes, then you need to recover your music files from your backups.
I am guessing that you don't have a backup, but you can recover anything you had on your iPhone using the information in this post from Zevoneer:
http://discussions.apple.com/message.jspa?messageID=9990366#9990366
Anything you don't have on the iPhone will have to be re-ripped.
The iTunes store has a strict download once policy, so any lost purchases will have to be repurchase if you want them, but you could try contacting customer service to see if they will take pity on you and allow a second download.
Now would also be a good time to think about backing up your files in the future. External drive are not that expensive these days.

Purchased Music Has Disappeared

Hi, would've sent this e mail to i tunes but unable to locate an e mail address...
Have recently had to un/reinstall i tunes and as a result music purchased thru i tunes has disappeared - how do I get it back as can't transfer from Ipod back to computer.
Any help is appreciated.......
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you can contact itunes store using http://www.apple.com/support/itunes/contact.html
You can transfer purchased content from an ipod back to the computer: (that is if you have one)
http://support.apple.com/kb/ht1848
have you could also try searching for your missing music on your computer:
http://support.apple.com/kb/TS1408

Previously purchased music has to be purchased again?

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Hello Fin Hall,
Congratulations on your new Mac! I am sure you definitely want your music available on it. I found an article with steps to get your music back on your Mac:
Downloading past purchases from the App Store, iBookstore, and iTunes Store
http://support.apple.com/kb/HT2519
I would recommend following the steps under "Apps, Books, Music, Movies, or TV shows on a computer." I hope this helps get you back on track!
Best,
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Hi there, maybe someone can help me, I'm having MANY annoying problems with my itunes both before and after the 2015 update. Problems with both music purchased directly from iTunes and from cd uploaded music. Main concern is inaccessible music purchased from iTunes:
*The other day, I noticed about 1500 songs from my library would not play within the iTunes program. These are from previously uploaded CD's and mp3's, and then I noticed also iTunes music, when attempting to play would give the error "unable to locate file/locate now". Sure I guess I can re-upload the hundreds of CD's (sigh), but I'm mostly concerned about the inaccessible music I bought and paid for from Apple.
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*Next issue, I also cannot locate MANY of these iTunes purchased songs/albums on my hard drive either (I am using a windows 8 computer). Very frustrating when music I bought from Amazon is saved securely to my hard drive and is also playable on ITUNES. Apple's music won't even play on their own friggin program, but Amazon mp3's will???
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As you can see, getting very frustrated with Apple and their constantly malfunctioning softwares. Is this an issue I need to take with me to the Apple store? I went in before for iTunes issues and they said they wouldn't help me because I'm not using a Mac computer but a PC and they don't help people that use PC's, even though my iPhone5S and hundreds of iTunes tracks are from THEM. Should I just throw in the towel and buy a Samsung next time? Spending my whole day trying to figure this stuff out when it should be accessible being that I already PAID for all of this music, such awful software, jeeze louise.

Hello JackieVall213,
Thanks for using Apple Support Communities.
From your post I understand that your purchased music has not downloaded automatically after pre-ordering an album. Please take a look at the information below on how to download pre-orders from iTunes if you do not have automatic downloads enabled.
Download a pre-ordered item
When a pre-ordered item becomes available, you will receive an email letting you know that you can download your pre-order.
If you enabled the option to automatically download prepurchased content in iTunes, then your pre-ordered content may already be in your library. If not, click the download link provided in your email notification, and your pre-ordered content will begin to download. You can also use the Check for Available Downloads feature in iTunes on your computer (choose Store > Check for Available Downloads) to begin downloading your pre-order.
iTunes Store: About pre-orders - Apple Support
Enable Automatic Downloads - Apple Support
Take care,
Alex H.

Purchased music won't play on ipod! Help!

Hi,
I've posted this before, but not found a good response that solves the problem. Thought I'd try again - any help would be appreciated.
My original ipod died just b/4 the warranty expired, so I got a new one from the apple store. Now, my ipod will not always play music I've purchased from the itunes store. There are two "fixes" I've found for this. The first is to plug my ipod into my computer and let it update. This seems to restore the files (?) but only works for a day or two, then the ipod skips right over the purchased files. The song file info (artist, song title, album, etc...) pops up on the screen for a second or two, but then goes right to the next file.
A better fix was to drag the "itunes music" folder from the finder into the library view of itunes on my desktop. This seemed to be a better "update" and worked for several months, but I recently noticed that once again, my ipod is simply skipping over any purchased music.
As you can imagine, this is quite frustrating, and also, since I've purchased a fair amount of music from itunes that I can't reliably listen to, very expensive!
I've noticed that in my "itunes music" folder in the finder of my computer any purchased music has the file extension ".m4p" whereas any music that I have ripped from a CD that I already owned has the file extension ".m4a". Is it possible that this has something to do with it?
My guess is that because I'm on my second ipod, the songs are protected somehow so that they "lock" after a certain amount of time if the file doesn't recognize the ipod device? Does this make sense? Does apple protect these files so that you can't permanently share them with other peoples' ipods? That would seem to be a fair thing, but I can't listen to them on my own ipod! I've been to the local apple store several times, and they have no idea what's going on.
I have a mac G4, and a 5th gen ipod (20G). All the software updates are current.
Again, any help would be appreciated.

"oh, and i also downloaded the free song of the week to see if downloading something new would help it out. nope."
Into a new user account with a separate iTunes library? That's the idea.
1. Deauthorize the computer.
2. Create a new user in the system.
3. Download the free song of the week from the iTMS in the new user account.
4. Play the song in that user account to authorize again.
5. Restore the iPod (using the iPod updater) in the new user account.
6. Sync just the free song of the week and see if it plays on the iPod.
If it does, you appear to have a corrupted iTunes library file, and you should recreate the iTunes library file in your normal user account, and then sync your music back to the iPod and all should be well.
The following articles will help you.
Authorization and Deauthorization.
How to create a new user account in Windows.
How to restore the iPod.
How to recreate your iTunes library.

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Purchased music has vanished!

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