Purchased music videos completely white PLEASE HELP!

I purchased quite a few music videos from the iTunes Store and since i upgraded about 6 months ago (this is the first chance I've had to look into it!) I've had so many problems with iTunes.
Every time I try to watch a purchase music video- all I can see is a white screen with a yellowish outline of objects in the video. The sound is kinda alright, a bit crackly, but still unacceptable considering the videos are $3.69 each!
Can someone please help me out? Or just tell how I can re-download these videos for free?
THANK YOU!
peace

Hi, Jen the Hen.
Have a look at this Apple Support page , in particulat the section A purchased video looks or sounds bad.

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