Purchased music videos from iTunes but it will not play, no video or sound

Purchased music videos from iTunes but it will not play, no video or sound. There were several vidoes on the purchase I made and two of the videos will not play the video or sound. I've checked to see if they were waiting for download and nothing is there. Any suggestions.

Is your iTunes account authorized for this computer in iTunes? - to check, open iTunes, and in the top menu bar, select "store", then "authorize this computer".  How to Authorize iTunes - http://www.apple.com/support/itunes/authorization/.

Similar Messages

  • I have downloaded videos from iTunes but they will not play- message says unable to complete this operation.

    Why are the videos I have downloaded not able to play.when I go to play them the message says unable to complete this operation

    The iTunes Store will direct you to the same article. As Hackintosh said, first delete the track from iTunes, allowing it to move the track file to the trash. Then in iTunes on your Mac, sign into your iTunes Store account and go here:
    In the window you'll be taken to, make sure that the Music tab and "not on this computer" are selected, then locate the defective track in the list and click this button next to the track name:
    Regards.

  • HT203180 I purchased a video from iTunes but it will not sync to my iPod.  I get a message stating that the video "was not loaded to the iPod because iyt cannot be played on this iPod."  I tried to use the "create an iPod version" but the command is graye

    I purchased a video from iTunes but it will not sync to my iPod.  I get a message stating that the video "was not loaded to the iPod because iyt cannot be played on this iPod."  I tried to use the "create an iPod version" but the command is grayed out

    I was refering to the "sample rate", normally 44.1 KHz, the iPod might not be able to play tracks with a non-standard rate. Otherwise I'm not sure what the issue might be.
    tt2

  • I purchased a movie on iTunes, but it will not play on my Apple TV1.  It says the Apple TV is not authorized to play this content.

    I purchased a movie on iTunes, but it will not play on my Apple TV1.  It says the Apple TV is not authorized to play this content.

    Annoying isn't it.
    This seems to have started at the end of October and may be some kind of 'authorisation expiry' on the original unit that needs updating.
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    Purchase something on the AppleTV1 itself with DRM (a free TV Show episode might be an idea if yiou can find one).
    Remove the connection to itunes by removing the iTunes library from AppleTV's Computers>Settings menu, then add it back again.
    Remember this will wipe synced content from the AppleTV if AppleTV1 is syncing (My Movies/TV Shows etc) as opposed to streaming (My Shared Movies etc) from that itunes library.  In theory direct purchases on AppleTV that have never transferred to itunes might survive the 'wipe for a clean slate for a new sync' process that happens when you remove a sync library but don't risk it and right click on the AppleTV Device in itunes, choose Transfer Purchases if there are any prior to resetting the AppleTV Computers entry and readding the library.  If AppleTV is streaming only it's very quick to remove the libarry and re-add it as there's nothing to sync when you re-establish the connection - it works I've done it.  Purchasing a protected music video on my other AppleTV1 which was synced also worked.
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    AC

  • HT1420 I purchased a song from iTunes however it will not play.  I get a message telling me I need to authorize my PC, when I go through the steps as directed I get a message saying this PC is already authorized however the song still will not play.  Any

    I purchased a song from iTunes however it will not play.  I get a message telling me I need to authorize my PC, when I go through the steps as directed I get a message saying this PC is already authorized however the song still will not play.  Any help?

    If your country's iTunes Store allows you to redownload purchased tracks, I'd delete your current copies of the dodgy tracks and try redownloading fresh copies. For instructions, see the following document:
    Downloading past purchases from the App Store, iBookstore, and iTunes Store
    Otherwise, I'd report the problem to the iTunes Store.
    Log in to the Store. Click on "Account" in your Quick Links. When you're in your Account information screen, go down to Purchase History and click "See all".
    Find the items that are not playing properly. If you can't see "Report a Problem" next to the items, click the "Report a problem" button. Now click the "Report a Problem" links next to the items.

  • I purchased audio books from iTunes, but they will not sync and play on my iPad.

    I purchased several new audio books from iTunes and they will not download to my iPad so I can listen to them How can this be?

    Hello Rex225
    The best way to resolve the issue is to remove the music from the iPhone and then download the purchase again using the steps in the following article.
    Downloading past purchases from the App Store, iBookstore, and iTunes Store
    http://support.apple.com/kb/ht2519
    Thanks for using Apple Support Communities.
    Regards,
    -Norm G.

  • I recently rented a movie from iTunes but it will not play. I get an error message, number (-42408). What does this mean and what do I do about it?

    I rented Sherlock Holmes: A Game of Shadows and when I tried to watch it, the movie would not play. I received the error message (-42408). What does this mean and what should I do?

    Is all other content purchased using the same iTunes Store account also failing to play with that error message?

  • HT1369 Please help, I have just bought 3 tunes from itunes, but they will not sync with my ipod? Any idea why?

    Anyone any ideas, I have just purchased 3 tunes from itunes, but they will not sync with my ipod.

    https://discussions.apple.com/message/23071575#23071575

  • I put  video clips together and added music off of iTunes but it will not attach when I put it on youtube or vimeo. what is wrong.  It plays as I made it on iMovie

    I put  video clips together and added music off of iTunes
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    what is wrong.  It plays as I made it on iMovie

    Thank you all for your replies. Here is what i ended up doing. I cannot afford any 3rd party software so i went to itunes and manually entered all my playlists. As I had indicated my purchased music was on my new computer just not the playlists  and I could not sync my ipod. After I rebuilt all my playlists I tried to restore my ipod to factory defaults/new. All of the steps called for in apple support and elsewhere were not available to me. I connected my ipod, went to my computer, right clicked my ipod, and formatted. That wiped my ipod so when I connected to itunes it then gave me a restore option. I did the restore and all is good in the empire again. I can now buy new music and sync my ipod so I am a happy camper.
    Thanks to all.

  • I bought series 4 of Greys Anatomy from itunes but it will not sync to ipad error messge says cannot be played on ipad

    I bought series 4 of Greys Anatomy from itunes but it will not sync to ipad error messge says cannot be played on ipad . Is it an issue with Itunes/ipad and can I get my money back?

    Welcome to the Apple Community.
    In iTunes Preferences > store, make sure automatic downloads for music is enabled.

  • HT1391 I have purchased a song from itune but it is not listed under my purchased items, why

    I have purchased a song from itune but it is not listed under my purchased items, why

    By 'purchased items' do you mean the Purchased link under Quick Links in the store ? If you do then do other songs that you've purchased appear there (music can't be re-downloaded in all countries) ?

  • I have purchased cycloramic aap from itunes but it was not download and 60 INR. debited from account

    i have purchased cycloramic aap from itunes but it was not download and 60 INR. debited from account. i have tried two time both time same problame...

    what are you doing?

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    I bought two audio books on iTunes but they will not play. My old books play without issue but the new ones do not.

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    Rented movie (Saving Mr.Banks) from iTunes now it will not play
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    Thanks

    Hello Sail lots,
    You may need to report this issue to the folks in our iTunes Store.
    How to report an issue with your iTunes Store, App Store, Mac App Store, or iBooks Store purchase
    http://support.apple.com/kb/HT1933
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