Purchased music won't play on ipod 5g 60gb - need help!

hello everyone,
i've been looking for help all over the internet for hours and hours, and i have yet to find an answer. i wrote the whole sequence of events down so everyone will know which troubleshooting steps i have already gone through.
i have an ipod video, 5g, 60gb that i got in december. it's been great, up until i needed to upgrade my operating system to windows xp pro (from xp home edition). i backed up everything onto dvds, proceeded to install the new os (even gave my music it's own partition, now it feels all special and lovely and whatnot ), and reloaded itunes, got my music back on like before. then, i proceeded to install my ipod software, got the latest updates (version 1.1.1 for ipod video), and this is where i ran into problems.
prior to using itunes to install my music, i noticed a few glitches with version 1.1.1 of the ipod updater. some of my music files would show the correct artwork when normally playing the music, but if i cycled through to the larger picture of the album artwork, almost every item on my ipod showed a picture of a podcast i am subscribed to. seeing i've spent hours putting in correct artwork for thousands of songs, this irked me.
after getting all my music straight on my computer and made any changes i needed to make, i hooked my ipod up and updated with itunes. due to the new installation of windows, it had to wipe everything, and then redownload everything to my ipod.
i then noticed that not only my artwork was still screwy, but my purchased music didn't play any longer either. all of the purchased songs and videos skip through after about a couple seconds, but i did notice it did increase my play counts upon further updates. the songs play fine on my computer, no issues. and i have tried the deauthorize/reauthorize process as well, with no success.
after researching this issue a bit, i decided to follow the 5 r's. even the "restore" r, and then reloaded everything back on my ipod. now, my artwork is back like normal, which i am happy about. however, purchased music still has the same behavior. even gave the deauthorize/reauthorize process another whirl. while i could easily burn those songs to a cd and then rip them to mp3 to make them play, this still wouldn't fix my purchased video issues, leaving me right back at square one.
oh, and i also downloaded the free song of the week to see if downloading something new would help it out. nope.
i also downloaded anapod explorer to see if that would give any light onto the situation. it shows the purchased files are on my ipod, but when i disconnect from the program, it tells me "you must download a file from iTMS in order to play protected music," a step which i had already done with the free song of the week.
i'm just wondering if i should try downgrading my ipod firmware, if anyone has had the same problems, or if anyone could offer any helpful advice? i would greatly appreciate it!
hp pavilion zv5405us Windows XP Pro recently upgraded to xp pro, 4/1/2006

"oh, and i also downloaded the free song of the week to see if downloading something new would help it out. nope."
Into a new user account with a separate iTunes library? That's the idea.
1. Deauthorize the computer.
2. Create a new user in the system.
3. Download the free song of the week from the iTMS in the new user account.
4. Play the song in that user account to authorize again.
5. Restore the iPod (using the iPod updater) in the new user account.
6. Sync just the free song of the week and see if it plays on the iPod.
If it does, you appear to have a corrupted iTunes library file, and you should recreate the iTunes library file in your normal user account, and then sync your music back to the iPod and all should be well.
The following articles will help you.
Authorization and Deauthorization.
How to create a new user account in Windows.
How to restore the iPod.
How to recreate your iTunes library.

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Purchased music won't play on ipod! Help!

Hi,
I've posted this before, but not found a good response that solves the problem. Thought I'd try again - any help would be appreciated.
My original ipod died just b/4 the warranty expired, so I got a new one from the apple store. Now, my ipod will not always play music I've purchased from the itunes store. There are two "fixes" I've found for this. The first is to plug my ipod into my computer and let it update. This seems to restore the files (?) but only works for a day or two, then the ipod skips right over the purchased files. The song file info (artist, song title, album, etc...) pops up on the screen for a second or two, but then goes right to the next file.
A better fix was to drag the "itunes music" folder from the finder into the library view of itunes on my desktop. This seemed to be a better "update" and worked for several months, but I recently noticed that once again, my ipod is simply skipping over any purchased music.
As you can imagine, this is quite frustrating, and also, since I've purchased a fair amount of music from itunes that I can't reliably listen to, very expensive!
I've noticed that in my "itunes music" folder in the finder of my computer any purchased music has the file extension ".m4p" whereas any music that I have ripped from a CD that I already owned has the file extension ".m4a". Is it possible that this has something to do with it?
My guess is that because I'm on my second ipod, the songs are protected somehow so that they "lock" after a certain amount of time if the file doesn't recognize the ipod device? Does this make sense? Does apple protect these files so that you can't permanently share them with other peoples' ipods? That would seem to be a fair thing, but I can't listen to them on my own ipod! I've been to the local apple store several times, and they have no idea what's going on.
I have a mac G4, and a 5th gen ipod (20G). All the software updates are current.
Again, any help would be appreciated.

"oh, and i also downloaded the free song of the week to see if downloading something new would help it out. nope."
Into a new user account with a separate iTunes library? That's the idea.
1. Deauthorize the computer.
2. Create a new user in the system.
3. Download the free song of the week from the iTMS in the new user account.
4. Play the song in that user account to authorize again.
5. Restore the iPod (using the iPod updater) in the new user account.
6. Sync just the free song of the week and see if it plays on the iPod.
If it does, you appear to have a corrupted iTunes library file, and you should recreate the iTunes library file in your normal user account, and then sync your music back to the iPod and all should be well.
The following articles will help you.
Authorization and Deauthorization.
How to create a new user account in Windows.
How to restore the iPod.
How to recreate your iTunes library.

Purchased Music Won't Play!!

This is my SECOND 60gb Black 5th Gen iPod.... and it was working swell until tonight. I had just finished purchasing another album off ITunes, and put those songs on my Ipod, which I have done many times in the last month, with no problem. Now, however, my Ipod won't play ANY songs that I have purchased, either recently or in the past. My non-purchased (.mp3 format basically) play fine. The weird thing is, I can still play the purchased format through my Powerbook when its reading off the iPod. However ITunes asks me every time I connect the iPod to "name it" as if it were new. Also, I have meticulously organized all my music into Smart Playlists. They appear on the iPod, but NOT in iTunes....what happened and what do I do!??!!? Sorry if this is a bit too much... I am just not hoping to hear ANOTHER "format" because there is a lot of purchased music from the past and older computers I don't have anymore... oye

(Don't buy Toast just to get an external burner working - try Patchburn from http://www.patchburn.de
This driver will make (nearly) any burner iTunes compatible.)
btw. Toast won't work if using Tiger for burning puchased music nor if using QT 7
If your iTunes burned CD only plays on your computer:
#1 make sure that iTunes burning Preferences are set to AudioCD
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OK, I must be doing something wrong. I sync my iPhone and it gets all the music I had selected. But I've discovered a number of songs that won't play...and these just happen to be iTunes purchased music! My regular mp3's will play.
Now I know the purchased songs work because they play on my Nano and Shuffle2. The purchased songs also play in iTunes.
Any ideas?
And a second question...I've downloaded a few TV shows which play fine in iTunes but do not play on the iPhone. Is there a "trick" to playing my purchased music and video on the iPhone?
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Mike

Hi!
I discovered that my purchase music and videos stopped playing when I went into a Tully's coffee shop and attempted to access their Wi-fi network. I don't know if this was the cause of me losing access to my purchase music, but this is when the problems started. When I got home today I unloaded all the music playlists off of my iphone using itunes, and then I added them back in and re-synced. This seem to do the trick. I can now listen to all of my purchased music and watch my purchased videos. Give it a try. I hope that we don't have to do this sort of thing all the time.

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I can't seem to do a search since the search function for some reason has gone from the forums.
I'd like to know if anyone has been able to get their purchased music to play. It will play fine on the computer but not on the iPod Touch. Information is greyed out and the songs are unresponsive to the iPod controls.
Anyone else have this happen?
Griff

Actually I got it solved by re-synching my iPod Touch in iTunes. The second time, my authorization seems to have stuck and my purchased music now plays.
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ITunes Purchased Music/Videos Not Playing On iPod

Hi All..
Long time reader, first time 'post-er'..
I have a problem that is starting to annoy me.. All my purchased music and videos from iTunes will play in iTunes and transfer to the ipod, but when I go into play these from the iPod.. It starts to play (on videos the black screen comes up) then just jumps back to the menu.
My videos that I have converted from DVD are perfect, and songs I have imported are also perfect.. Its just everything from iTunes wont play on my iPod.. But I obviously cant convert my iTunes videos because they are protected.. To get my purchased music on my iPod I need to burn and import.. Annoying isnt it?!
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lifetimesmiles,
You truly are a champion!! Thank you SO much.. Even Apple couldnt tell me what was happening.. You have just made my day!!
Thanks Again!!
T

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seems like Apple wants us to illegaly obtain the songs from now on. You know the story about starving musician, poor janitor at studio, well it is not important now.
I am done with being cool, now i want something that will actually work. lets see how long will it take for iTunes update to come accros, and will anyone in Apple say we are sorry guys, we screwed up. hmmm, maybe refund for all the songs you purchased would be fair, you know guys we sold you and told you it will work on your coputer, but look surprise they dont. no, not even crappy explanation, just new update.

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O.K. here is what happened
1. My iMac was out of space for storing my music library and was giving me warnings etc.
2. I purchased an external hard drive to store all the music files on while still playing them through the iTunes on the older(10.2.8)iMac.
3. On my own, I attempted to do this but ended up deleting the iTunes on the iMac with all the music. The music folders were still safe however.
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Well thanks for reading and I hope somebody can help me!
Thanks again
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Probably you have had a problem with loading the songs from iTunes onto your iPod. Also, explain a little more: does your iPod play no songs correctly? And how many songs do you have on iTunes, and how many on both iPods?
How long have you had iTunes, and do you know how to load iTunes items correctly onto an iPod? I think we need to get a little more specific here.
I'd like to help, though.
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I have had an Ipod since second generation around 2004. It lasted me until about two weeks ago and i recently bought a new fifth generation. When 7.0 came out my older ipod would not play my purchased music and suddenly started to give me errors(unhappy ipod, and folder). I took it into the genius bar and i was told that the hard drive had died. I think that is a load of hogwash. I was able to "revive" it to only have it die again. The new Ipod has the same problem with the purchased music. I have tried the 5 R's, I have reloaded my library, everything. I thought that possibly if the files were on a shared network it messed it up, but i have unshared everything. Nothing seems to work but reloading the purchased music from a cd that has been burned. I dont want to take the time to do that for over 350 songs. Are there any suggestions from a real Apple tech? And will this be SOLVED?
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seems like Apple wants us to illegaly obtain the songs from now on. You know the story about starving musician, poor janitor at studio, well it is not important now.
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I'm sick of listening to old tunes.. please help!!!!

A couple of things you might try, first look on the iPod in the About menu and see what version the iPod thinks it has, and also, make sure you can play the songs back in iTunes on the computer.
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Delete and redownload it if doing so is free in your country.
(88542)

Purchased music won't play on ipod 5g 60gb - need help!

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