Purchased Music Won't Play!!

This is my SECOND 60gb Black 5th Gen iPod.... and it was working swell until tonight. I had just finished purchasing another album off ITunes, and put those songs on my Ipod, which I have done many times in the last month, with no problem. Now, however, my Ipod won't play ANY songs that I have purchased, either recently or in the past. My non-purchased (.mp3 format basically) play fine. The weird thing is, I can still play the purchased format through my Powerbook when its reading off the iPod. However ITunes asks me every time I connect the iPod to "name it" as if it were new. Also, I have meticulously organized all my music into Smart Playlists. They appear on the iPod, but NOT in iTunes....what happened and what do I do!??!!? Sorry if this is a bit too much... I am just not hoping to hear ANOTHER "format" because there is a lot of purchased music from the past and older computers I don't have anymore... oye

(Don't buy Toast just to get an external burner working - try Patchburn from http://www.patchburn.de
This driver will make (nearly) any burner iTunes compatible.)
btw. Toast won't work if using Tiger for burning puchased music nor if using QT 7
If your iTunes burned CD only plays on your computer:
#1 make sure that iTunes burning Preferences are set to AudioCD
#2 make sure not to use CD-RW media

Similar Messages

Purchased music won't play on ipod 5g 60gb - need help!

hello everyone,
i've been looking for help all over the internet for hours and hours, and i have yet to find an answer. i wrote the whole sequence of events down so everyone will know which troubleshooting steps i have already gone through.
i have an ipod video, 5g, 60gb that i got in december. it's been great, up until i needed to upgrade my operating system to windows xp pro (from xp home edition). i backed up everything onto dvds, proceeded to install the new os (even gave my music it's own partition, now it feels all special and lovely and whatnot ), and reloaded itunes, got my music back on like before. then, i proceeded to install my ipod software, got the latest updates (version 1.1.1 for ipod video), and this is where i ran into problems.
prior to using itunes to install my music, i noticed a few glitches with version 1.1.1 of the ipod updater. some of my music files would show the correct artwork when normally playing the music, but if i cycled through to the larger picture of the album artwork, almost every item on my ipod showed a picture of a podcast i am subscribed to. seeing i've spent hours putting in correct artwork for thousands of songs, this irked me.
after getting all my music straight on my computer and made any changes i needed to make, i hooked my ipod up and updated with itunes. due to the new installation of windows, it had to wipe everything, and then redownload everything to my ipod.
i then noticed that not only my artwork was still screwy, but my purchased music didn't play any longer either. all of the purchased songs and videos skip through after about a couple seconds, but i did notice it did increase my play counts upon further updates. the songs play fine on my computer, no issues. and i have tried the deauthorize/reauthorize process as well, with no success.
after researching this issue a bit, i decided to follow the 5 r's. even the "restore" r, and then reloaded everything back on my ipod. now, my artwork is back like normal, which i am happy about. however, purchased music still has the same behavior. even gave the deauthorize/reauthorize process another whirl. while i could easily burn those songs to a cd and then rip them to mp3 to make them play, this still wouldn't fix my purchased video issues, leaving me right back at square one.
oh, and i also downloaded the free song of the week to see if downloading something new would help it out. nope.
i also downloaded anapod explorer to see if that would give any light onto the situation. it shows the purchased files are on my ipod, but when i disconnect from the program, it tells me "you must download a file from iTMS in order to play protected music," a step which i had already done with the free song of the week.
i'm just wondering if i should try downgrading my ipod firmware, if anyone has had the same problems, or if anyone could offer any helpful advice? i would greatly appreciate it!
hp pavilion zv5405us Windows XP Pro recently upgraded to xp pro, 4/1/2006

"oh, and i also downloaded the free song of the week to see if downloading something new would help it out. nope."
Into a new user account with a separate iTunes library? That's the idea.
1. Deauthorize the computer.
2. Create a new user in the system.
3. Download the free song of the week from the iTMS in the new user account.
4. Play the song in that user account to authorize again.
5. Restore the iPod (using the iPod updater) in the new user account.
6. Sync just the free song of the week and see if it plays on the iPod.
If it does, you appear to have a corrupted iTunes library file, and you should recreate the iTunes library file in your normal user account, and then sync your music back to the iPod and all should be well.
The following articles will help you.
Authorization and Deauthorization.
How to create a new user account in Windows.
How to restore the iPod.
How to recreate your iTunes library.

ITunes Purchased Music Won't Play

OK, I must be doing something wrong. I sync my iPhone and it gets all the music I had selected. But I've discovered a number of songs that won't play...and these just happen to be iTunes purchased music! My regular mp3's will play.
Now I know the purchased songs work because they play on my Nano and Shuffle2. The purchased songs also play in iTunes.
Any ideas?
And a second question...I've downloaded a few TV shows which play fine in iTunes but do not play on the iPhone. Is there a "trick" to playing my purchased music and video on the iPhone?
Thanks,
Mike

Hi!
I discovered that my purchase music and videos stopped playing when I went into a Tully's coffee shop and attempted to access their Wi-fi network. I don't know if this was the cause of me losing access to my purchase music, but this is when the problems started. When I got home today I unloaded all the music playlists off of my iphone using itunes, and then I added them back in and re-synced. This seem to do the trick. I can now listen to all of my purchased music and watch my purchased videos. Give it a try. I hope that we don't have to do this sort of thing all the time.

Updated to 2.0, now my purchased music won't play

I can't seem to do a search since the search function for some reason has gone from the forums.
I'd like to know if anyone has been able to get their purchased music to play. It will play fine on the computer but not on the iPod Touch. Information is greyed out and the songs are unresponsive to the iPod controls.
Anyone else have this happen?
Griff

Actually I got it solved by re-synching my iPod Touch in iTunes. The second time, my authorization seems to have stuck and my purchased music now plays.
Griff

Purchased Music won't play on Re-installed iTunes

O.K. here is what happened
1. My iMac was out of space for storing my music library and was giving me warnings etc.
2. I purchased an external hard drive to store all the music files on while still playing them through the iTunes on the older(10.2.8)iMac.
3. On my own, I attempted to do this but ended up deleting the iTunes on the iMac with all the music. The music folders were still safe however.
4. With the help of a technical minded friend, we managed to successfully do what I had intended, which was to move the music the the ex. hard drive and reopen in iTunes.
5. Now that that is all working I have one BIG problem left...
It will not play any purchased songs from either the iMac's original iTunes or the tracks that I used my zip drive to move from my PC to the original iTunes.
The message reads that I am "unauthorized" to play these tracks-which still work on the PC! I type my password to authorize and it takes me to an "Upgrade now" page for iTunes 7.2 which I am unable to get because of the computers old operating system...
The purchased music was working on the same iTunes as before (4.7.1) previous to when I deleted and reinstalled the same version.
So I am wondering if there is a way around this to get the music working again. It doesn't even show on my iPod now.
When I look for places to authorize it again or see how many computers are, in fact, authorized- it says 4 are authorized but there is only "Deauthorize Computer" but no "Authorize" to be found.
Help would be muuuuuuuuuch appreciated-the guy from 1-800-APPLE-CARE said I have to buy a whole new operating system. I just think there is a way to do this without buying Tiger for nearly $200...it was working fine on what I have before this whole ordeal!!!
Arg.
Well thanks for reading and I hope somebody can help me!
Thanks again
iMac Mac OS X (10.2.x) 250 GB External Hardrive and iTunes 4.7.1

Probably you have had a problem with loading the songs from iTunes onto your iPod. Also, explain a little more: does your iPod play no songs correctly? And how many songs do you have on iTunes, and how many on both iPods?
How long have you had iTunes, and do you know how to load iTunes items correctly onto an iPod? I think we need to get a little more specific here.
I'd like to help, though.
Windows XP

Purchased music won't play on ipod! Help!

Hi,
I've posted this before, but not found a good response that solves the problem. Thought I'd try again - any help would be appreciated.
My original ipod died just b/4 the warranty expired, so I got a new one from the apple store. Now, my ipod will not always play music I've purchased from the itunes store. There are two "fixes" I've found for this. The first is to plug my ipod into my computer and let it update. This seems to restore the files (?) but only works for a day or two, then the ipod skips right over the purchased files. The song file info (artist, song title, album, etc...) pops up on the screen for a second or two, but then goes right to the next file.
A better fix was to drag the "itunes music" folder from the finder into the library view of itunes on my desktop. This seemed to be a better "update" and worked for several months, but I recently noticed that once again, my ipod is simply skipping over any purchased music.
As you can imagine, this is quite frustrating, and also, since I've purchased a fair amount of music from itunes that I can't reliably listen to, very expensive!
I've noticed that in my "itunes music" folder in the finder of my computer any purchased music has the file extension ".m4p" whereas any music that I have ripped from a CD that I already owned has the file extension ".m4a". Is it possible that this has something to do with it?
My guess is that because I'm on my second ipod, the songs are protected somehow so that they "lock" after a certain amount of time if the file doesn't recognize the ipod device? Does this make sense? Does apple protect these files so that you can't permanently share them with other peoples' ipods? That would seem to be a fair thing, but I can't listen to them on my own ipod! I've been to the local apple store several times, and they have no idea what's going on.
I have a mac G4, and a 5th gen ipod (20G). All the software updates are current.
Again, any help would be appreciated.

"oh, and i also downloaded the free song of the week to see if downloading something new would help it out. nope."
Into a new user account with a separate iTunes library? That's the idea.
1. Deauthorize the computer.
2. Create a new user in the system.
3. Download the free song of the week from the iTMS in the new user account.
4. Play the song in that user account to authorize again.
5. Restore the iPod (using the iPod updater) in the new user account.
6. Sync just the free song of the week and see if it plays on the iPod.
If it does, you appear to have a corrupted iTunes library file, and you should recreate the iTunes library file in your normal user account, and then sync your music back to the iPod and all should be well.
The following articles will help you.
Authorization and Deauthorization.
How to create a new user account in Windows.
How to restore the iPod.
How to recreate your iTunes library.

Upgraded to 2.0, now music won't play

Just upgraded my non-3G iPhone to 2.0. Two main issues:
1.) Purchased music no longer plays on my iPhone. All other songs (from CD, etc.) play fine, all other noise gets through, but purchased tracks will not play.
2.) Pandora app doesn't seem to want to start up. It installs, and when I activate, the startup window for Pandora shows up and then the app closes without any chance to input anything.
Any suggestions?

I'm having the same problem including movies that won't play. It'll play movies I created but nothing I've purchased. I'm on hold right now with iPhone support at 1 hour and counting...

Games hesitate & music won't play...any ideas?

Some of my games act like they are hesitating and slow to respond. Tonight my music won't play at all. I press the arrow button and two lines come up then reverts back to the arrow. It has never done this before and I have no idea what to do.. I;m 64 yrs old and not real computer savvy.

Hi puddytat30141
Try This...
Close All Open Apps... Sign Out of your Account... Perform a Reset... Try again...
Reset ( No Data will be Lost )
Press and hold the Sleep/Wake button and the Home button at the same time for at least ten seconds, until the Apple logo appears. Release the Buttons.
http://support.apple.com/kb/ht1430
Also consider Deleting any Apps you have Purchased / Downloaded but you now never use..

HT1386 Some of my music won't play on my iPhone

Shortly after upgrading to the latest OS (7.0.2), I've noticed some of my music won't play on my iPhone. I can see the songs but they have a red circle with a square inside it next to them and I can't do anything with them. I have plenty of space and there's not "downloading from the iCloud" option.
Problem 2...some other people are having this problem and recommend wiping the music off my phone and re-syncing via iTunes but when I plug my phone in (or sync via wi-fi, either one) to sync, it hangs up on "waiting for changes to apply" and never wipes the music. I've looked around at other complaints about this issue and none of the recommended "fixes" work.
I assume this is going to require an OS patch of some sort. What's the ETA on this and is there a way to get around it now?

I have this problem too but all the songs that wont play arent downloaded from the itunes store theyre from another site

A while ago I wanted to download/buy an album on my iPhone 4 but I didnt have enough space so I deleted some stuff and downloaded the album. well ever since then my other music won't play, only that one album will play and none of my other music will play

a while ago I wanted to buy an album but I didn't have enough space on my phone, (iPhone 4) so I deleted some things off my phone and downloaded the album. well ever since then all my other music won't play, only that one album will play. I thought it was because I havent been able to get the software update on my phone but I don't have enough space for that either. I deleted almost all my photos, all my apps, i deleted almost all the info that is on the apps that you can't delete, but it says I have too much music and I only have 45 songs!!!!!!!! and I don't want to delete them because that's what I'm trying to listen to but I can't because of whatever reason. PLEASE HELP!!

1, you can't at the moment, though with iOS 5 in the Autumn, from http://www.apple.com/ios/ios5/features.html#photos :
Even organize your photos in albums — right on your device
2, by removing it from you synced from and re-syncing. Only photos taken with the iPad, copied to it via the camera connection kit, or saved from emails/websites etc can be deleted directly on the iPad (either via the trashcan icon in the top right corner if viewing the photo in full screen, or via the icon of the box with the arrow coming out of it in thumbnail view)
3, the location of the photos that you synced to the iPad should be listed on the iPad's Photos tab when connected to your computer's iTunes.
4, you can copy the photos from your iPad to your computer : http://support.apple.com/kb/HT4083 . You should also be able to delete them from the iPad as part of the transfer process to your computer, and it's then your choice whether to add them to your sync photo list so as to copy them back to the iPad. Copying them to your computer would allow you to organise them into folders and therefore be able to sync them back into separate albums.
5, I don't use Dropbox either. There are some third-party browser apps in the iTunes App Store that allow you to download pages so that you can view them when offline e.g. Atomic Web (the whole page is saved within Atomic Web, it doesn't place a photo into the Photos app)
6, deleting content should help. If you remove an app from your iPad then you also remove the content that it's got on the iPad - so if you then decide to reinstall it back onto the iPad then you will need to manually add back any content that you want in it. None of the Apple built-in apps (including Photos) can be removed from the iPad

My music won't play on my ipod classic 160GB and it skips songs can anyone help me?

My ipod classic 160GB won't play my music there is sound coming from it but the music won't play and it skips songs as well does anyone now how to fix that?

Have you checked if your Earphones are working?
Do you get the Music menu after the reset? (what is display on the Screen? song playing)
Normally if you Reset the iPod, it will turn the shuffle mode off, but do check under setting that shuffle mode is off.

HT1386 Some iTunes purchased music no longer plays on my phone 4s.

Recently my Iphone (which I have had for almost a year with no issue) 4s filled its memory with "Other" and it was coded yellow on the status bar.... This "other" filled my entire 32 gig phone which didnt allow any other information to be stored. I resynced my phone to factory settings to try and reset my phone. Once I did that the "other" was gone but now a good portion of my itunes purchased music no longer plays on my phone. I dont have iTunes sharing so thats not the issue....My other iPhone 4s is fine and all music plays ok....

Try syncing all the music off your phone (by unchecking Sync Music on the Music tab of your iTunes sync settings and syncing), then back on.

Most of my music won't play, and the songs have exclamation points.

I upgraded my itunes, and now most of the music won't play, and they have exclamation points next to them. When I click on a song, it says "original file cannot be found" I clicked on locate, but I couldn't find it anywhere. Any suggestions?

Hello, I too had this same problem. I was very lazy about going through EACH song trying to select & fish for it in a folder (I have a lot of folders total of 1,979 songs). I called Apple & they told me to go to my iTunes go to FILE scroll down then ADD FOLDER.. Since everything was just out of place & didn't know where to even begin I basically deleted ALL songs from my LIBRARY & then added each folder. It literally took me less than 20 minutes. Dont worry if you have your songs labeled a certain way (Artist, name of song, genre in iTunes) everything will go back to normal. Hope this helps as it helped me! I put it aside for 2-3 years! Good luck!

TS3274 music won't play, play button on music not running

music won't play, play button on music not running, closed all programs and restatred twice, still won't play

Here is the list of supported codac formats supported by Android and like I thought, WMA isnt listed as a supported format unless a 3rd party app was installed that WMA worked with but the native OS does not have support for the file you are tring to play...
Check out formats at http://developer.android.com/guide/appendix/media-formats.html
Update: Looks like I missed something because I found a post that reports they will work but Android site says they wont so I guess its one of those situations if they work that fine but if they dont, dont be suprised. All I can say is it would be simple enough to convert the files to MP3 and remove this restriction.
http://androidcommunity.com/forums/f41/wma-format-3359/

Music won't play on iPad 4, the music is grayed out and when I touch a song to play it goes quickly though all of them but doesn't play. What to do?

Music won't play on newest iPad latest operating system. the music is grayed out and when I touch a song to play it goes quickly though all of them quickly but doesn't play. What to do? The first song on some do. The most resent downloads do play.

the ones that are greyed out did not get downloaded all of the way. You need to delete or unsync them and redownload or resync them.

Purchased Music Won't Play!!

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