Purchased new Technicolor TC8715D gateway and now can't get internet signal

The new combo modem/router came from Time Warner. The customer service rep who helped me set up put it in "bridge mode" (apparently usually reserved for people connecting an external router) and it wouldn't allow my other wifi devices to connect - smart TV, smartphone, streaming media players, etc. However the Microcell worked great! Once the agent took it out of bridge mode, everything but the Microcell worked. I've tried resetting both devices, talked w att customer service... nada. The blinking green internet light indicator persists (GPS/ethernet/power all solid green.) I'm reading stuff about making sure the proper ports are open, setting a secure static port for the Microcell, etc. I went to my IP webpage and started to look around but found it very confusing. Does anyone have a link to a simple troubleshoot?

Unfortunately there's rarely an easy fix for router issues. In bridge mode, the router/modem was just passing data thru without any filtering, etc. and all of the "router configurations" that are required for the MicroCell to work were met. Once you took the router out of bridge mode, certain defaults were set in place which prohibits the MicroCell from establishing a secure, 24x7 VPN to the AT&T Mobility Servers.
What you need to do is insure that all of the router requirements that are listed in the setup instructions (and in my Tech Guide, link in my sig) are met. This is up to you to figure out or get help with from your provider. AT&T and us can't help you with individual router settings because there are just too many routers, firmware versions, and LANs out there for us to keep current on. Besides, no one wants to be responsible for messing with your LAN. And, there are just some routers that don't play nice with the MicroCell because they are configured to work specifically with a provider based on their needs and not necessarily the MicroCell.

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Purchased new Technicolor TC8715D gateway and now can't get internet signal

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