Purchased OS Lion, but license says not for end user

I bought a new camera for Christmas, but software needed 10.7 and up and I have 10.6.8. I have a Macbook Pro Core 2 Duo so Lion is as far as I can go. I bought the download and waited 2 days for the authorization email. I unlocked the pdf license and it says - "you must redeem the Content Code(s) to an Apple ID account owned and controlled by your organization, institution or company and not to a personal Apple ID account owned by any end user." I've emailed customer support (case 714357991) on Dec 16 and have no received a reply. Is there a way to follow up on a case number? Am I miss-reading the license?
Thank-you,

I had the same problem, but I finally figured it out.
You have to go to 'Purchases' in the Mac App Store, and click install next to OS X Lion.
It might ask for your password again, but after that, it should start downloading!

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