Purchased Photoshop Elements 13 and it won't download. Says it's not a supported file type or the file is damaged. What do I do???

I think you should ask in the Digital Editions forum, Adobe Digital Editions

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I have just purchased photoshop elements and premiere package. I tried to download them but it tells me the serial numbers are inapplicable. I notice the platform says windows and I am using a mac book pro. It didn't give me an option when purchasing. wh

I purchased Photoshop Elements and Premiere package today. I have been trying to download them but it tells me the serial numbers are inapplicable. I am using a mac book pro and I have just noticed that the platform in my receipt says 'win" . I don't remember being given an option for mac or windows when purchasing. what can i do now?

Return, cancel, or exchange an Adobe order

I purchased Photoshop elements and it downloaded in Pc and I have a mac. I downloaded the trial version of mac and put in my serial number but it doesn't recognize it. what to do.

I purchased Photoshop elements and it downloaded in Pc and I have a mac. I downloaded the trial version of mac and put in my serial number but it doesn't recognize it. what to do.?

Get a refund from where you bought and buy the correct version

I purchased photoshop elements and i am having all the problems in the world installing it.... first the link in the emails were errors and secondly i have downloaded and installed multiple times and it says my serial number from the email i received is i

I purchased photoshop elements and i am having all the problems in the world installing it.... first the link in the emails were errors and secondly i have downloaded and installed multiple times and it says my serial number from the email i received is incorrect.... please help

Ok, since this forum is for Photoshop Standard and Photoshop Extended, we don't know much about Photoshop Elements. There is a Photoshop Elements forum and I'll link it for you since they best know how to field your questions.
Photoshop Elements
Good luck on it!
Gene

I purchased Photoshop elements and downloaded the 32 bit version, but I received an error saying I need to download the 64 bit version. How do I do that?

I purchased Photoshop elements and downloaded the 32 bit version, but I received an error saying I need to download the 64 bit version. How do I do that?

You can get it from here:
Download Photoshop Elements products | 13, 12, 11, 10

Trying to generate a sn for my purchased photoshop elements and it's not working. [was:DOWNLOAD]

I'm trying to generate a sn for my purchased photoshop elements and it's not working.??

It is not clear what you mean. Normally one does not generate a serial number, it is provided with the purchase.
Here is some information regarding locating your serial number:
http://helpx.adobe.com/x-productkb/global/find-serial-number.html
http://helpx.adobe.com/x-productkb/policy-pricing/serial-number-retrieval-process-faq.html
https://redeem.licenses.adobe.com/getserial
If nothing seems to work out for you, contact Adobe Support either by chat or via phone. Here are some links to help make contact:
http://www.adobe.com/support/chat/ivrchat.html
http://www.adobe.com/support/download-install/supportinfo/

Hello, in december 2014 a bouth photoshop elements and know, sinds i downloaded something else from adobe, i can't get on it any more, i have only a trial version and in 30 days i need to pay. How is this possibel?

Hello, in december 2014 a bouth photoshop elements and know, sinds I downloaded something else from adobe, I can't get on it any more, I have a trial version now and in 30 days I have to pay for it. How is this possible?

Unfortunately, only Adobe customer service can assist you with your issue. These are user forums; you are not addressing Adobe here.
Click on the link below, and after that click on "Still need Help? Contact us."
Then on the next page, click Chat
There is also a phone option. 1 (800) 833-6687
http://helpx.adobe.com/contact.html?step=PHXS_downloading-installing-setting-up_licensing- activation

I just purchased photoshop elements and went to retrieve my serial code. The web page provided to retrieve it loads blank, even when clicking on the URL through adobe's web site. I can not install my product without this. Please help

I just purchased photoshop elements and went to retrieve my serial code. The web page provided to retrieve it loads blank, even when clicking on the URL through adobe's web site. I can not install my product without this. Please help

Drusso77 if you are continuing to face difficulties locating your serial number then please see Find your serial number quickly - http://helpx.adobe.com/x-productkb/global/find-serial-number.html. You are also welcome to contact our support team at http://adobe.ly/1aYjbSC.

Trying to download Photoshop Elements 9 on to my tablet. I have my S/N. I down loaded the files –PhotoshopElements_9_LS15 – but can not open.

Trying to download Photoshop Elements 9 on to my tablet. I have my S/N. I down loaded the files –PhotoshopElements_9_LS15 – but can not open.

you need both the 7z and exe files. put both in the same directory and click (or double click) the exe.
Downloads available:
Suites and Programs: CC 2014 | CC | CS6 | CS5.5 | CS5 | CS4 | CS3
Acrobat: XI, X | 9,8 | 9 standard
Premiere Elements: 12 | 11, 10 | 9, 8, 7
Photoshop Elements: 12 | 11, 10 | 9,8,7
Lightroom: 5.6| 5 | 4 | 3
Captivate: 8 | 7 | 6 | 5
Contribute: CS5 | CS4, CS3
Download and installation help for Adobe links
Download and installation help for Prodesigntools links are listed on most linked pages. They are critical; especially steps 1, 2 and 3. If you click a link that does not have those steps listed, open a second window using the Lightroom 3 link to see those 'Important Instructions'.

I have purchased Photoshop Elements 12 but it is now saying my trial has expired?

Exactly 1 year ago I did in fact purchase Photoshop Elements 12 but now when I try to open it, it says that my "trial has expired." This was NOT a trial version, it is a purchased version. How do I access the product I bought now?

Moving this discussion to the Downloading, Installing, Setting Up forum.
Bekkilindsey do you receive any specific error messages when you attempt to install Photoshop Elements 12? I would also recommend reviewing Troubleshoot installation | Photoshop Elements | Mac OS.

Recently purchased photoshop elements and never received the download.

I purchased and downloaded Photoshop Elements on other computers. i went to buy it for my laptop and said my account was registered to a different country. So I purchased it on a different, established account. Now I was charged for it, emailed my info, but when I track the order it says it doesn't exist. The customer service is horrible. No number to call, chat line just says close browser every time I try to use it.

try using a different browser with chat and click 'still need help' as soon as it's available,
https://helpx.adobe.com/contact.html

Photoshop Elements 11 mac won't download on my computer.

Hi,
I recently purchased Adobe Photoshop Elements 11 on a CD. I have tried downloading it onto my Mac several times but it still doesn't download.

Try using this download link and validate with your 24 digit serial number from your disk packaging - click here for PSE downloads

How do I install my purchased Photoshop Elements on my PC after downloading?

I purchased and downloaded Photoshop Elements from Amazon 12/10/14. I have tried downloading twice (deleting downloaded the first file before downloading again). Nothing happens when I click "install", it simply brings me to the downloaded file. Amazon doesn't have much help but suggest going to the publisher. I apparently can't cancel the purchase. Any suggestion?

Hi Indigo,
What is the size of downloaded file?
Please try to turn off any antivirus or software security program and then try the installation.
Regards,
Anand

The photoshop elements and permier 12 when downloaded it says files are corrupted

Can not download these programs

try a different browser and/or a different wired connection and/or a download manager or download from prodesigntools.com
if you follow all 7 steps you can directly download a trial here: http://prodesigntools.com/photoshop-elements-12-direct-download-links-premiere.html
and activate with your serial number.
if you have a problem starting the download, you didn't follow all 7 steps, or your browser does not accept cookies.
the most common problem is caused by failing to meticulously follow steps 1,2 and/or 3 (which adds a cookie to your system enabling you to download the correct version from adobe.com).
failure to obtain that cookie results in an error page being displayed after clicking a link on prodesigntools.com or initiates the download of an incorrect (eg, current) version.

Just purchased Photoshop Elements and the serial number shows as invalid

Whenever I enter my serial number a message appears : "This serial number is not valid for Adobe Photoshop Elements 12"
How do I solve this? The live chat has not been working as well so I don't know who to contact about this issue.
Thank you!

Hi,
The original poster or yourself gave no indication of which operating system you are running on.
Around the time of the original post there was a problem with the Adobe server and a note was put out which may have answered the original posters problem.
You don't tell us anything about your problem - any error message?
By the way, this is a user to user forum where other users try to help - Adobe staff only occasionally look in.
Brian

Purchased Photoshop Elements 13 and it won't download. Says it's not a supported file type or the file is damaged. What do I do???

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