Purchased Photoshop/Lightroom subscription, PSCC fine, LR still shows trial and requires a serial number
Hi all,
I had downloaded Lightroom and Photoshop CC 2014 trials, then bought the $9.99 subscription. Photoshop CC works fine after restart, but Lightroom still shows trial in play and asks for a serial number.
I can't see a serial number in any emails.
Please help!
Cheers
Kev
Jodie84,
I have just checked your account and found that you indeed have bought a Creative Cloud for Teams subscription but you have assigned the single seat to another user hence you ( If you are using your own Adobe ID ) are getting the trial error message.
Two options : Either reassign the seat to your self or add an additional seat and invite your self in the same Team.
Cheers,
Kartikay Sharma
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Il giorno 16/mag/2014, alle ore 19:12, SG... <[email protected]> ha scritto:
I have dowloaded Photoshop + Lightroom (subscription) but no serial number have been provided for Photoshop CC so I cannot access the product. Please help
created by SG... in Photoshop General Discussion - View the full discussion
Hi,
When did you make the purchase? Can you try signing out of the CC desktop app, and then signing back in?
I'll see if I can get direct support sent your way as well. How much longer are you available for this evening? We can communicate directly as well if you prefer.
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