Purchased Photoshop & Premier Elements 13 but serial number for PSE doesn't work

I purchased Photoshop & Premier Elements 13 a couple of days ago and I got the serial numbers by email. The serial number for Premier works, but the number provided for Photoshop doesn't.

Contact support by web chat.
Mylenium

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I have purchased photoshop cs6 upgrade, but no link for download is provided by adobe

i have purchased photoshop cs6 upgrade, but no link for download is provided by adobe
the lady of adobe told me to download photoshop cs6 extention and then activate it, but i failed to activate, cause i haven;t bought extention, i bought upgrade version
it is an urgent, i need to use my product
please offer me the link to download my purchased product
my e-mail is [removed]

You can download photoshop cs6 and other cs6 software from : http://prodesigntools.com/adobe-cs6-direct-download-links.html
Please follow the Very Important Instruction given on the page before clicking the link to download.
After downloding the software use Serial number / Adobe ID to activate the software.

I just purchased Photoshop 11. The serial number is not valid to get me out of the trial.

I just purchased Photoshop 11. The serial number is not valid to get me out of the trial.

You need to contact Adobe Support either by chat or via phone when you have serial number and activation issues.
Here are some links to help make contact:
http://www.adobe.com/support/chat/ivrchat.html
http://www.adobe.com/support/download-install/supportinfo/

I am trying to "personalize my cs2 software online download with the serial number from my original boxed cd set and it didn't work. I tried using the download serial number and that doesn't work either. Need help!

I am trying to "personalize" my cs2 software online download with the serial number from my original boxed cd set and it didn't work. I tried using the download serial number and that doesn't work either. Need help!

I understand that you have also used the download link & serial number from Adobe - CS2 Downloads, if still the CS2 is not working, then please refer to the system requirement for e.g System requirements | Photoshop
The issue can be that the present operating system might not be compatible with the CS2.
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Is Photoshop/Premier Elements 12 still available for purchase from Adobe?

As Photoshop/Premier Elements 13 does not run on Vista, is version 12 still available for purchase? I need to upgrade from version 7 for RAW file support as can not upgrade raw on V7

No, not directly from adobe. They stop selling the previous version when a new one comes out, but if you look around you may still find it elsewhere.

Serial number for student license not working.

My serial code doesn't work. I sent an application on the 16th October 2013 and i still have the same problem. I don't know what is the problem but the issue is still there and i have the same message saying ''We cannot confirm the serial number for Adobe Illustrator CC.'' during my activation. I don't know what to do as it have been 4 days since i bought the program from my university.

KarimS first I would recommend checking your account at http://www.adobe.com/ you have opened three separate cases with our support team and all three are pending your response.
It also looks as if you are in North America and did not purchase your education software from Adobe directly. Please see http://forums.adobe.com/message/4634728#4634728 for information on how to submit your proof of eligibility. Once you have submitted your proof of eligibility, and it is approved, you will then be given access to your subscription.
I would also recommend that your education e-mail address when submitting your proof of eligibility. This will help expedite the process of you being made eligible.

Cannot find serial number for PSE 10 for new computer

Hi,
My laptop had water spilled on it and I was able to save the hard drive. I have the setup file for re-installing my PSE 10 software onto my new laptop, but can't find my serial number. In my order history, PSE 9 is the latest one on the list, so I can't find my serial number for PSE10.
Where can I find it? Is it in a file somewhere in my hard drive because I can't find it there either. If anyone can help I would sure appreciate it!
Thanks,
Wendy

Welcome to our community, Wendy
Unfortunately, although this forum name is Installation/Licensing, it's really for these issues as related to Adobe Captivate. Not just any Adobe product.
I do understand Adobe has created a new forum for general issues related to installing and whatnot. It may be found here:
http://forums.adobe.com/community/download_install_setup
So you might try clicking that link above and posting your issue there.
Sorry we couldn't help you here, but best of luck to you with solving your issue! Rick

Someone stole my MacBook Pro. I need to find out what the purchase price was and the serial number for the insurance. Any suggestions?

Someone stole my MacBook Pro and I thought maybe I could find out how to get the serial number and purchase price for the insurance carrier. I looked in the community and found finding an iPod with iTunes, but iTunes on my iPad doesn't have preferences, so now I don't know what to do. Can I call someone? Is there really any help. Next time I'm gonna buy from amazon because you can go right on to my order history and have the information right at your finger tips in a matter of minutes instead of getting the run around!

Well, if you don't have a copy of your purchase receipt, then you can find the serial number in your support profile if you registered the machine. As for a copy of your invoice, call the Apple store and ask for a copy.
https://daw.apple.com/cgi-bin/WebObjects/DSAuthWeb.woa/wa/classicLogin?appIdKey= 58ef9db8ff4d201409e7270a68e4408ae1678e1618204c476572a1b5e5fb3518&path&language=U S-EN

Adobe photoshop /premiere elements 12 serial number retrieval

What can I do when redemption code entered to retrieve serial number comes back as invalid?

contact adobe support, http://www.adobe.com/support/chat/ivrchat.html

Need Serial number for PSE 12

I bought Photoshop Element 12 from Costco some time ago. Did not install at that time. Now I want to install but don't know which is the serial number. There is a PN number, another 10 digit number, a 18 digit number and a Lot Code. A serial number is not identified. Can you help?

If a serial number was included it would be on the disc casing inside where it cannot be seen unless the package is opened. You might be dealing with a redemption code as well, so here's a couple links to cover both scenarios...
To locate the serial number:
http://helpx.adobe.com/x-productkb/global/find-serial-number.html
Redemption Code Help
http://helpx.adobe.com/x-productkb/global/redemption-code-help.html

I purchased PSE 13 but have a Vista OS. It was suggested in this chat room that I download PSE 12. I did that & installed. The serial # for 13 does not work. Any thoughts on how I can get a number for PSE 12?

I purchased PSE 13 but have a Vista OS. It was suggested in this chat room that I download PSE 12. I did that & installed 12.
The serial # for 13 does not work. Any thoughts on how I can get a serial number for PSE 12?

Hi
There is a newer version of Resolution+ Plug-in released for an Qosmio X series
[Resolution+ Plug-in v 1.1.2004|http://eu.computers.toshiba-europe.com/innovation/download_driver_details.jsp?service=EU&selCategory =2&selFamily=381&selSeries=231&selProduct=7506&sel ShortMod=null&language=13&selOS=all&selType=400&ye arupload=&monthupload=&dayupload=&useDate=null&mod e=allMachines&search=&action=search&macId=&country =all&selectedLanguage=13&type=400&page=1&ID=82406& OSID=30&driverLanguage=42]
try it out...
If it has not been installed properly, try rebooting your computer and reverify.

Will a Serial Number for Photoshop CS5 Work for CS5 Extended?

Hello,
I've recently subscribed to Photoshop CS5 and Dreamweaver CS5.5. In my Order History, it says 'Photoshop CS5', not 'Photoshop CS5 Extended'. However the download links in my Order History does not work (yes, I do have Adobe Download Assistant--in fact, I used it to download Dreamweaver CS5.5 without any problems).
So, I decided to download the trial version instead and enter my serial number that way. However, the problem is that I see Photoshop CS5 on Adobe's Products page, yet when I click on it, it leads me to Photoshop CS5 Extended.
I don't want to waste my time downloading CS5 Extended, only to find out that my serial number for CS5 does not work on it. So my question is: Will a Serial Number for Photoshop CS5 work for Photoshop CS5 Extended?
Thank you for your time!
-Mari

Resolved!
For anyone else having the same problem: I contacted Adobe via phone, and they said that a serial number for Photoshop CS5 will work with Photoshop CS5 Extended.

Will Photoshop/Premier Elements 13 be compatible with a windows 10 upgrade?

I just purchased Photoshop/Premier Elements 13 with Windows 8.1 64 bit installed on a Dell XPS 8700 and intend to take advantage of the free Microsoft upgrade to Windows 10 when it is available. Will this bundle be compatible or did I just waste the cost for only a few months worth of usage?

markc
What computer operating system is your Premiere Elements 13/13.1 running on?
Assuming Windows 7, 8, or 8.1 64 bit, open the Elements Organizer 13/13.1 and select your media
for the Contact Sheet.
Go to File Menu/Print and set up the Print Dialog for Contact Sheet.
If you used Edit Menu/Add Caption beforehand, I can see how you can get
Date
Caption
Filename
under the Print dialog's "4" and even a page number if you have more than 1 page. But, I am not seeing
where you are going to get a title for each of the contact sheets.
Any questions or need clarification, please do not hesitate to ask.
You can get into the Elements Organizer 13/13.1 from the Welcome Screen or by clicking on the Organizer Tab
at the bottom of the Expert workspace in the Premiere Elements 13/13.1 Editor.
Please let us know if we have targeted your quesiton..
Thank you.
ATR

Deactivate serial number of PSE 10

How to deactivate my serial number for PSE 10 on a previous computer?
I looked on internet and saw that you can do that with Creative Cloud (CC). But to join CC you have to subscribeand do monthly payment and I don't want that.
Is that the only possibility? If so, than where can I nuy a complete newe serial number and how much does that cost ?

Creative Cloud has nothing at all to do with PSE. Are you saying that you already installed PSE on two computers and you no longer have them and need to deactivate one so you can install PSE on another machine? If so, go to Activation support:
http://helpx.adobe.com/x-productkb/policy-pricing/activation-deactivation-products.html
Scroll down in that window and there's usually a place where you can start a chat session and they'll take care of it.

Hello, I purchased Photoshop Elements 12 online. I am using a Mac but got a Serial Number for wind

Hello,
I purchased Photoshop Elements 12 online.
I am using a Mac but got a Serial Number for windows.
Would you please supply me with a Mac Serial Number please.
Your support is very much appreciated.
Kind regards
Katrina

The serial number for Photoshop Elements should be valid for both PC and Mac. PSE is one of the few applications that allows the same license for different platforms.
You need to contact Adobe Support either by chat or via phone when you have serial number and activation issues.
Here are some links to help make contact:
http://www.adobe.com/support/chat/ivrchat.html
http://www.adobe.com/support/download-install/supportinfo/

Purchased Photoshop & Premier Elements 13 but serial number for PSE doesn't work

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