Purchased premiere/photoshop elements box was tampered with
i Ijust opened my "new" box from Amazon Only to find the top was ripped right where you could see the serial numbers. FML
is there a way to check and see if the serial numbers work? I plan on installing it on two computers, but one at a later date this year. It makes me feel a little sick thinking someone else already has seen them. Sloppy seconds.
granpann
I would advise you to contact Amazon immediately either to ask for return/complete refund or replacement with no charge for the resending.
Do not waste any time in doing that. Include a picture of the damage with your return to Amazon if any question.
ATR
Similar Messages
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Purchased Premiere & Photoshop Elements 13 but cannot install them.
Purchased Premiere & Photoshop Elements 13 but cannot install them. There appears error messages that make no sense, like there no space in forlder and lack of admin priviledge.
attach a screenshot of the error message, if it's in english. otherwise, copy and paste the text here.
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I purchased Adobe photoshop elements II and Adobe premiere elements II. They are both on one disc. My computer crasded and I had to reload Windows. I only have one serial number and it only works with photoshop II. The same serial number will not work for Premiere. I dont have any other serial numbers. What do I do???
Static_Unit
I am getting a bit concerned about what is happening in your situation. Yesterday you posted your question in at least two different forums, one of them being here in the Premiere Elements Forum.
Don't Have Serial Number for Premiere, Only Photoshop?
Wherever you posted, the reply was to contact Adobe via its Adobe Chat. It is the only one who can sort out this matter for you.
In the thread cited above I offered to help you with the difficulties that you were having visualizing the Adobe Chat in its web page. I was waiting for your follow up on that in the above thread. Instead, I find your same question in a new Adobe Premiere Elements Forum thread this afternoon with no refer the prior threads or prior recommendations given you.
I will also mention again...when you buy the Photoshop Elements and Premiere Elements bundled in one packaging and with installation files for each on the same installation disc, each program has its own serial number. The Photoshop Elements serial number does not work for Premiere Elements and vice versa. The serial numbers are on labels on a box which houses the installation disc envelope(s). So, if you purchased both programs and found the Photoshop Elements serial number, then the Premiere Elements serial number should be in a label right underneath the label with the serial number for Photoshop Elements. I recall writing this in your yesterday's thread on this matter.
The moderator will no doubt be along shortly to close or delete this thread. So, just in case, please bookmark your yesterday's thread cited above so that we can continue this communication which is trying to help you.
Thanks.
ATR -
Please help, I just purchased Adobe photoshop elements 13, Adobe premiere elements 13 and I have no ideal how to find it on my computer. It says it has downloaded it in my downloads but when I go to it I can't pull it up. Which means I can't use it. Please help me download correctly so that I can use it. Thanks
Nitan15479421 the serial number should not contain letters. It is likely you received a redemption code. Please see Redemption Code Help for information on how to redeem your redemption code.
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have purchased adobe photoshop elements 13 from amazon and have been unable to find a 24 alpha numeric access code on box or on disc sleeve, need your help
do you have a white box inside the outer box and containing the disc sleeve/disc? In my case, it was on the white box. For Photoshop elements it is all numeric and starts with 1057.
Brian -
I Have a Macbook Pro that does not have a disk drive. How do I install the Adobe Photoshop Elements 11 that came with the Epson scanner I purchased. I registered the S/N and I can't find the Free download anywhere only trials.
Downloads available:
Suites and Programs: CC 2014 | CC | CS6 | CS5.5 | CS5 | CS4 | CS3
Acrobat: XI, X | 9,8 | 9 standard
Premiere Elements: 13 | 12 | 11, 10 | 9, 8, 7
Photoshop Elements: 13 |12 | 11, 10 | 9,8,7
Lightroom: 5.7.1| 5 | 4 | 3
Captivate: 8 | 7 | 6 | 5
Contribute: CS5 | CS4, CS3
Download and installation help for Adobe links
Download and installation help for Prodesigntools links are listed on most linked pages. They are critical; especially steps 1, 2 and 3. If you click a link that does not have those steps listed, open a second window using the Lightroom 3 link to see those 'Important Instructions'. -
Just purchased Adobe photoshop elements 12 & Adobe premiere elements 12 combo.
Just purchased Adobe photoshop elements 12 & Adobe premiere elements 12 combo. Installed it, but programs would not open. Uninstalled and tried again; this time programs would not install completely. Have tried this several times - no success. (Security was turned off during installation). Help please
Barbara,
same problem here. Cant install EL 12. Prem 12 is oke. Even the database is changed to 12 by Pr 12 from El 8.
No operating probl. Windows 7.
A File is missing cant start El. Premiere works and even media from the catal. is to get.
Any Idee? Several times downloaded. Deleted earlyer downloads. Run update from prem elem. Nothing helps.
Please do. Thanks. -
I have purchased Adobe Photoshop Elements 10 & Adobe Premiere Elements 10. I have a 2.5 year old Tos
I have purchased Adobe Photoshop Elements 10 & Adobe Premiere Elements 10. I have a 2.5 year old Toshiba Satellite Pro with Intel(R) Core(TM)2 Duo CPU P8400 @ 2.26GHZ 791Mhz, 1.87 GB of Ram. I have Winows XP Professional 2002 Service Pack 3.
I installed Photoshop elements 10 & re booted. Went to install Premiere Elements 10 & got the following message “The installation package is not supported by this processor type. Contact your product vendor”.
What can I do to install Premiere Elements 10?What can I do to install Premiere Elements 10?
Buy a new computer. Sorry, no way around it. PRE requires certain processor extensions which - no offense - your computerized toaster doesn't have. Your laptop is seriously underpowered.
Mylenium -
I use the operating system Mac os x 10.10.2 and would like me like to purchase Adobe Photoshop Elements 13 am with but not sure because is specified in the system requirement only os x 10.9. Can you help me?
Yes, it works. Download the trial and see for yourself. Adobe never updates the system requirements after any version is released, so that is what was available last Sept. when PSE 13 was released.
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Having difficulty reaching support for my purchased Adobe Photoshop Elements 12. The Redemption code says invalid. It's typed accurately. So I can't get a serial number to complete installation. Adobe doesn't offer phone number for support. I'm stuck and frustrated.
Photoelementsrookie I am sorry you have faced a difficult experience redeeming your redemption code. Please see Redemption Code Help for information on how to redeem your redemption code.
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I purchased Adobe PhotoShop Elements
I purchased Adobe PhotoShop Elements & Premiere Elements 12 ( Download) from Amazon and I was able to install PhotoShop but not Premiere.
The error reads: Error reading initialization file!copy the dvd's files to a desktop directory and click (or double click) setup.
if that fails, download the installation file.
Downloads available:
Suites and Programs: CC 2014 | CC | CS6 | CS5.5 | CS5 | CS4 | CS3
Acrobat: XI, X | 9,8 | 9 standard
Premiere Elements: 12 | 11, 10 | 9, 8, 7
Photoshop Elements: 12 | 11, 10 | 9,8,7
Lightroom: 5.5 (win), 5.5 (mac) | 5.4 (win), 5.4 (mac) | 5 | 4 | 3
Captivate: 8 | 7 | 6 | 5
Contribute: CS5 | CS4, CS3
Download and installation help for Adobe links
Download and installation help for Prodesigntools links are listed on most linked pages. They are critical; especially steps 1, 2 and 3. If you click a link that does not have those steps listed, open a second window using the Lightroom 3 link to see those 'Important Instructions'. -
I purchased Adobe Photoshop elements 9
I purchased Adobe Photoshop Elements 9 & Adobe Premiere Elements 9 a couple of years ago and installed it on my computer at that time. I have now replaced that computer with a MacBook Air and would like to install it but there is no disc drive on this computer. Is there another way to install it?
You should be able to download the installers from your account at adobe.com if you registered, I think.
Please post Photoshop Elements related queries over at
http://forums.adobe.com/community/photoshop_elements -
Premiere / Photoshop Elements - Buy Price
Hello,
i bought Premiere + Photoshop Elements 10 in 2012 for 68,90 €! It is a really good program, but in 2013 with new official display driver for nvidia, there is a mistake in the preview window. I hear the sound of my video but the video is not shown in the window.
I read in the adobe forum about this problem, but there is no solution. So i have to use an older driver.
Now i looked for Adobe Premier + Photoshop Elements 12. Why the Upgrade Price is 121,77€ ?!!!!!!!!!!!!!! I am the owner of a legal version, that has no solution for the bug and an upgrade costs much more as a full version? It is amazing.
This price I cannot understand, sorry..... it is amazing...worms
This is not Adobe. Rather user to user.
Please see Adobe Sales for pricing. But I do have the following observations to make.
If you are purchasing from Adobe direct and can prove ownership of an earlier version of Premiere Elements, you are eligible for what it call upgraded price rather than Full price. Upgrade and Full give the same product and reflect a price break if you have an earlier version. But, this Upgrade and Full Adobe pricing applies only to product purchased direct from Adobe. If you buy from an authorized reseller, then the price is set by the authorized reseller and that company.
The following is what I see online for Adobe Premiere Elements 12 Buyer Guide (US)
Adobe Premiere Elements 12 - Buying guide
So, the question becomes where did you buy Photoshop Elements 10/Premiere Elements 10 in 2012 (Adobe direct?) and where are you finding the 2014 price for Premiere Elements 12 (Adobe direct?)
ATR -
I purchased installed Photoshop Elements on a Macbook last year via the disk. I want to install it on a newer Macbook which has no disk drive. How do I go about this?
Download and install and activate with the serial number from your original installation.
PSE 12 Trial - http://www.adobe.com/cfusion/tdrc/index.cfm?product=photoshop_elements
PSE 10, 11 - http://helpx.adobe.com/photoshop-elements/kb/photoshop-elements-10-11-downloads.html -
Install purchased Adobe Photoshop Elements 11 without DVD Drive
I purchased Adobe Photoshop Elements 11 but I am unable to load it onto my Ultrabook as it does not have a DVD drive.
Is there a way in which I could download Photoshope Elements from the Adobe Elements website using the serial number from my purchase?
Thank you very much for your help!follow steps 0-6 and you will be able to download a trial: http://prodesigntools.com/photoshop-elements-11-direct-download-links-pse-premiere-pre.htm l
use your serial to activate.
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