Purchased PSE12 for Windows in error. How to switch to Mac version? [was: How can I get to SPEAK to someone in Adobe????]

I have recently purchased Photoshop Elements - but accidentally chose the PC version rather than Mac (I had changed to Mac the week before).  I spent over 3 hours using the online support to get the activation code changed from a PC to a Mac version but the conversation kept disconnecting, meaning that I had to go over everything 3 times.  I just want to speak to someone!!!! Can anyone guide me on how I can rectify this?
Thanks
Carla

Phone support is only available Mon-Fri during US daytime.  For the rest of the time use chat: click the Still need help? button at Contact Customer Care.

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