Purchased ringtone problem

After I purchased and downloaded a ringtone from ITune Store into IPhone 6 (8.1.1), the ringtone will disappear after several hours. How can I re-download it again and prevent it from missing again?

After I reported problem in Itunes Store, it allowed me to re-download the ringtones. However, it still disappeared after several hours. That is the THIRD times!!!! But no one from Apple help solve this problem.

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I have a iphone 5, purchased dec 2013. Had no problems with downloads and syncing until yesterday. I updated to the latest 7.1.1 and now my purchased ringtones have bern deleted from ....Try providing more room for peoples questions ...

I have a iphone 5, purchased dec 2013. Had no problems with downloads and syncing until yesterday. I updated to the latest 7.1.1 and now my purchased ringtones have bern deleted from my library and my phone, Where are they ????
I have gone to download again and told i can purchase them again
But there is no option to download all ready purchased items..
Can you provide an explanation and solution .

Are you using the same Apple id as used to originally purchase them
and are you using iTunes on a PC/Mac

Problem with a purchased ringtone...

Hi
Today I purchased a ringtone directly from the iPhone through the iTunes app.
Once back home, I synched my iPhone and on doing so got an error message from iTunes (on my Macbook) stating that ringtone was not copied to my iPhone because I am not authorized to play it on this computer.
The ringtone is now out of my iPhone and stuck in my library only.
I am not getting this?!
Any clues?
Thank you =)
Do
PS: I used the iTunes Switzerland store.

Spoke with Apple.
Though the ringtone was available for purchase in the Swiss iTunes store, it was not actually available to play/use.
Apple has issued a refund.
I did point out that although I did not mind not being able to purchase ringtones, I did mind being allowed to do so and then not be able to use it. They will look into this.
So no ringtones for us here in Cheese-Land. For the time being anyway =)

All of my purchased ringtones and songs dissapeared out of the blue. How do I get them back without having to buy them all over again?

Out of the blue, all of my purchased ringtones and music aren't displayed anymore on my iPhone.
I went to iTunes to see if they were stored there, but the downloads folder also appears to be empty. If I try to select a ringtone I've downloaded before, a popup appears saying that I've already purchased that item and asking if I want to cancel or buy. If I click on buy, then I pay for the item again even if I already have it! The only place I can still see my purchased items is in the iTunes application on my computer, but even though I've already selected sync, the ringtones and songs still won't appear on my iPhone.
What happeneded and how can I get them back without having to pay for them all over again?
Thank you!

I'm having the same problem on an iphone 4s running iOS8; when i updated to iOS8, all my ringtones went missing, and when i got a £50 gift card for christmas (2014), I purchased some songs from the iTunes store on my iPhone. i downloaded songs from paramore, panic! at the disco, coldplay, and imagine dragons, over wi-fi, and they went into my iphone music library; but when i re-opened the music app a few days later, in a place where i had no wi-fi, except for my 3G phone signal, some cloud icons appeared next to my newly purchased songs, telling me to re-download them from the cloud, when i haven't even deleted them. this has happened twice now, and i had to use up some of my 5GB data allowance to redownload them from the cloud. This is annoying and i need to fix this issue ASAP.

Purchased ringtone iphone 4 that is not in my itunes library when i click transfer purchases from it appears in the tones library but in a paler shade of print with a dotted circle to the left of it when i take any action it disappears

have purchased ringtone on iphone 4 not in my itunes library when i click devices, transfer purchases from, it appears in tones in my library but in a paler shade of print with a dotted circle to the left of it, if i try to click on it or take any other action it disappears and leave a blank space i have tried this several time i want to transfer library to my new iphone 5 but i will loose the ringtone

I had the exact same issue!! Seriously p*ssed me off when I checked out my ITunes purchased items (via my computer) and noticed that most of the additional tracks listed on my IPhone playlist was listed there too. However, I never authorized any purchases!! (I have actually written Apple Support asking for a full refund of all tracks listed on my purchased list)
Be careful when you swipe your finger to the left/right on those "additional" tracks on your IPhone playlist... I'm pretty sure that the cloud symbol is an option to download or automatically buy those tracks.
Solution for the problem:
1 - go to your IPhone settings
2 - choose "iTunes & App Store"
3 - go to "Show All" & "Music"
4 - turn off "Music" by moving the bar to the left (it should be a white color once you turn it off)
Should solve your problem :~)

I synced my iphone before downloading newest update and now I've lost my purchased ringtones. How do I retrive them?

I synced my Iphone before downloading the newest update and lost all my purchased ringtones. How do I get them back and what do I do differently next time so it doesn't happen again?

I'm having the same problem. Mine do not show up in the purchased apps. It seems like I had this problem before with a different upgrade & was able to resolve it by emailing the question to Apple directly. Now I can't seem to find how to do that on their website or if it's even an option. I guess we're just supposed to solve these problems ourselves.

Why can't I purchase ringtones from Verizon?

Purchased two ringtones from Verizon Media Store. Text said successful purchase then same text said content removed because my Galaxy S3 does not support purchasing copyrighted content. What's gong on? I have always purchased ringtones from Verizon.

Hello keisenhour,
I'd be happy to clarify this problem for you. I'm sorry you were unable to purchase the ringtone. Some of our devices do not allow the ability to purchase ringtones through the VZW store. Since your phone will not allow this, you can purchase ringtones using other ringtone apps in the Play Store. I apologize that this feature is unavailable for your device.
Thank you,
MichelleH_VZW
Follow us on Twitter @VZWSupport

Syncing Purchased Ringtones thru work comp

I have two computers my phone regularly gets used on: my home (my main computer) and my work computer.
Since I no longer have internet on my home computer, I have been downloading apps and putting them on my phone at work. They sync without any problem. I downloaded a song and a ringtone today and it mentions my phone is synced to another library and asks if I want to erase it and sync with my work library.
questions:
1. If I just select sync ringtones will it still erase my music?
2. Why can't I sync with my work computer if the phone is the same and my log-in is the same?
3. Will I be able to access my purchased ringtone on another computer ever?
4. How can I get my purchased ringtone on my phone without losing everything?

I have a problem ~ I have an iPhone 3G and I use my Macbook to sync the applications I purchased from iTunes using this computer. My Macbook crashed and I had to replace my HD with a new one. So all my applications in that computer are now gone (cause hahaha, I didn't back it up) Anyway, I also have an iMac in that computer I have my music and videos that I sync my iPod video to. (I have a Time Machine to back up my data in that computer) Now this is my problem:
1. Can I download the same applications I bought using the same account into my iMac? I hope I don't get charged for them cause I've spent about US$300 buying program for my language lessons there.
2. Will my address book get erased if I sync my iPhone to my iMac?
I am asking this because I've tried syncing my iPhone to my Macbook it only gets the photos in my iPhone to go to iPhoto but it doesn't want to appear in my iTunes. And finally, I just want to do everything in my iMac cause I have a back up there in case something happens again. In other words, I am thinking that if I can download the applications I bought there at no charge and if my address book in my iPhone won't get deleted. I am considering reformatting my entire iPhone since I want to download the application I bought in my iMac anyway. If not, I won't be able to buy new applications from iTunes and just update what I have in my iPhone using wi-fi and I don't want that. I want the option to install/uninstall any application I want depending on my mood. Oh I forgot to mention that I have the same account in my iMac but it only recognizes my iPod video. It also doesn't want to read my iPhone. But I get a warning that I already have registered that user name in 3 computers. One is my iMac and two from my Macbook meaning the one that crashed and the same computer with a new hard drive.
To summarize, I just want to know if I can DL the same applications without being charged and if my address book won't get lost if I sync my iPhone to the iMac (hopefully, my iMac gets to read my iPhone). Thanks in advance. I hope the way I shared my story isn't so confusing.

Cannot purchase ringtones through iTunes

For some reason iTunes will not let me purchase ringtones any longer. Has anyone else experienced this problem? It syncs fine with my iPhone and everything else seems to be working fine. I'm able to create a customized ringtone then when I hit the buy button nothing happens.
I guess Apple doesn't want my money...
If I would delete and then reinstall iTunes will I lose all the songs, movies, applications and everything else?

I have the same exact problem. I have even purchased a ringtone on Itunes from my phone. It went through and I got the email confirmation, bt it only shows up in my Ipod part of the IPhone. Nowhere does it show up in my ringtones. With all of this technology and money being charged, I should atleast be able to get a live person to fix the proble. Does anybody know how to help? When you go to the song to report the problem, nothing happens there either. I am confussed??? Love the phone though:-)

Purchased ringtones missing

why can't i find missing purchased ringtones?

That was the solution. Thank You.
CreativeDragon wrote:
I had a similar problem. I purchased two ringtones and they worked just fine at first... Then I had to reboot my iPhone for something and the next thing I know, they are no longer available or visible. I scoured the internet and found a solution (finally) that worked for me... The key is to NOT download them directly to your iPhone. Rather, download them to your iTunes library first, then sync them to your iPhone...
1. In iTunes go to Store --> View Account (You'll be prompted for your password)
2. Scroll down to "Purchase History" click on "See All"
3. Click on the arrow next to the ringtone purchase (left side)
4. Click on Report a Problem - You will be taken to the problem report site for that purchase and you will be required to log in.
5. Select the tone you want to report the problem with and select "Song did not download..." (or whatever the problem report is similar to that).
6. Fill in the description and submit.
7. Repeat for any other purchased tones
After that you can go into iTunes and click on "Store" and click on "Check for downloads"
You'll now have them in your iTunes library and you can then sync them to your iPhone...
Hope this helps!
Cheers,
Steve

Purchased ringtones

I purchased ringtones but didn't back them up. I can't find them on my purchases through the apple store. When I try to purchase again it says it is already purchased. How do I retrieve them?

same thing happened to me when i switched from an android to an iphone. there are so many people with this problem and yet i see no answers. frustrating!

Help with purchased ringtones...

So far I've got 3 purchased ringtones from iTunes. My issue is when I sync them, I go into settings then sounds and it shows that I have 3 custom ringtones but it shows 3 of whichever one I synced last. Am I doing something wrong? Does anyone else have this problem?

Deselect the "Manually manage music" option on the iPhone Summary tab in iTunes then go to the "Sync" tab and turn on the options to sync music and ringtones, and finally click the "apply" button. This will generally allow all ringtones to properly transfer. You can then turn "Manually manage music" back on

Lost Purchased Ringtones with iOS 5

Iknow there have been a lot of issues coming up today with iOS 5 but I have a new one here and I am looking for some help. I went to set my ringtone and realized none of my purchased ringtones are listed. I tried going through iTunes on the phone to get them back, but they aren't listed in the purchased area and if I look them up in the iTunes store it doesn't show them like I purchased them. Please help. Thanks in advance

Hey everyone,
I have a ringtone that I downloaded (not purchased) that wasn't showing up on my phone, but was showing up in iTunes. I tried the uncheck/sync/check/sync routine, but that didn't work.
So here's an alternative that worked for me, and I hope works for anyone else with a similar problem.
1) Delete the ringtone from the phone.
2) Delete the ringtone from the appropriate folder in iTunes (iTunes Music > Ringtones).
3) Add the ringtone file back to the Ringtones folder in iTunes.
4) Drag the ringtone to the iPhone icon in the iTunes sidebar.
5) Sync your phone.
6) Check your ringtone list in your phone's Ringtones window from Settings. It SHOULD be there now.
Please note this applies to downloaded or self-made ringtones. I've never purchased ringtones from iTunes, so I don't know if those are handled differently. Still, I hope this helps if the re-syncing option doesn't pan out!

Purchased ringtones lost from phone and iTunes

Apple Chat Support had me uninstall and reinstall iTunes last night in a futile attempt to fix the 5000+ deleted emails that suddenly appeared in my mailbox last night and now my two purchased ringtones are gone from both my iPhone and from my iTunes account. I would love to get them back without repurchasing. And I would love to get some help on my email issue too. Apple Support now wants me to check with my email provider, which I will do, but for now is there any way to delete these 5000+ old emails besides marking each one individually? Thanks!

So I discovered the source of the email issue...my Road Runner email server messed up. They are still working on the problem but gave me a workaround that prevented further deleted emails from downloading into my email account. Of course deleting those 5000+ emails individually off my iPhone scared me half to death so I deleted my email account off the phone and then re-added it. That dumped all the emails, I am happy to report, including several I wanted to save but I just rescued them from RR webmail
Anxious to hear from someone with advice on finding my lost ringtones.

Lost purchased ringtone

I just connected my iphone to itunes and itunes erased my iphone playlist( i can make a new one) but also my purchased ringtone. Anyone else experience this? How to get it back?

Kudos to 123Rugbyman.... In a separate thread he proposed:
Hi,
I had the same problem but what I did was go into the tones section of itunes, select one of my purchased tones and got info, then deleted all of the info apart from the track name, synced all tones with my iphone 4s and they are now on there.
Hope this helps
Well,this solved it. Apparently changing the info, changed the file, and enabled the corrupted files on the iphone to be overwritten. Clever - thank you. A more "above board" approach would be preferred. But hey, clever, thanks.

Purchased ringtone problem

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