Purchased ringtones disappearing

after updating to iOS 8.1.1 I have lost ringtones that I've purchased. I'm using an iPhone 5 and i really don't want to have to keep buying ringtones over and over again if they are disappearing. I checked in iTunes for purchased ringtones and they aren't showing up.

Hi
I've had the same very frustrating problem for the past few days, with purchased ringtones not staying on my device (iPhone 6 on 8.1.1). The only way i could work around it was to find the original ringtone file in the iTunes library, make a copy of the file, renaming it with an m4r extension, deleting the original file, and then resyncing with my iPhone.
Hope this helps some of you

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Purchased ringtone disappeared when syncing with iTunes

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Purchased ringtones disappeared after update to IOS 8.1.1 on iPhone 5c

Hello,
could someone help me? I purchased some ringtones from store a week ago, but after update to IOS 8.1.1 all bought songs disappeared from my iPhone 5c.
The songs I bought before I visit in store and I can bought and pay it again. Where is the problem?
Thank you.

I have same issue. I have done the checklist from iMore website -- all techniques do not work. I followed the steps, but the "remove and sync" does not appear. I also did "restore from backup"; still did not work. The ringtones were NOT restored on my iPhone 6 (iOS 8.1.1).
Apple will have to do another update to fix this issue and refund the purchase.

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I just purchased 4 ringtones from my iphone4. Afterwhich, I hooked it up with iTunes and clicked 'Transfer purchases'. Of the 4 ringtones, only 1 is listed in my iTunes Ringtone and Puchased folders. The 3 are also gone from my iphone.
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I have same issue. I have done the checklist from iMore website -- all techniques do not work. I followed the steps, but the "remove and sync" does not appear. I also did "restore from backup"; still did not work. The ringtones were NOT restored on my iPhone 6 (iOS 8.1.1).
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I have same issue. I have done the checklist from iMore website -- all techniques do not work. I followed the steps, but the "remove and sync" does not appear. I also did "restore from backup"; still did not work. The ringtones were NOT restored on my iPhone 6 (iOS 8.1.1).
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Purchased ringtones disappeared off phone after upgrade

Since upgrading my iPhone recently and using iCloud I've lost all the ringtones I'd purchased and they don't appear on iTunes to download again. How can I rectify this please?

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I Updated to iOS 8.2 on my iPhone 6 and then all of my purchased ringtones disappeared. Anybody else have this issue?
i Tried to do the resort and got a message saying that my phone was not affected

Hey Danmar5858,
Thanks for the question. If I understand correctly, all of your ringtones are no longer on the iPhone. I would recommend that you read this article, it may be able to help the issue.
Restore missing tones on your iPhone, iPad, or iPod touch running iOS 8.1.1 - Apple Support
Open Safari on your iPhone, iPad, or iPod touch.
Go to itunes.com/restore-tones.
Sign in with your Apple ID.
Tap Restore.
Thanks for using Apple Support Communities.
Have a good one,
Mario

Purchased ringtone iphone 4 that is not in my itunes library when i click transfer purchases from it appears in the tones library but in a paler shade of print with a dotted circle to the left of it when i take any action it disappears

have purchased ringtone on iphone 4 not in my itunes library when i click devices, transfer purchases from, it appears in tones in my library but in a paler shade of print with a dotted circle to the left of it, if i try to click on it or take any other action it disappears and leave a blank space i have tried this several time i want to transfer library to my new iphone 5 but i will loose the ringtone

I had the exact same issue!! Seriously p*ssed me off when I checked out my ITunes purchased items (via my computer) and noticed that most of the additional tracks listed on my IPhone playlist was listed there too. However, I never authorized any purchases!! (I have actually written Apple Support asking for a full refund of all tracks listed on my purchased list)
Be careful when you swipe your finger to the left/right on those "additional" tracks on your IPhone playlist... I'm pretty sure that the cloud symbol is an option to download or automatically buy those tracks.
Solution for the problem:
1 - go to your IPhone settings
2 - choose "iTunes & App Store"
3 - go to "Show All" & "Music"
4 - turn off "Music" by moving the bar to the left (it should be a white color once you turn it off)
Should solve your problem :~)

Purchased ringtones and alerts disappeared after updating to iOS 8.2

since updating to iOS 8.2 purchased alert tones and ringtones have disappeared and following the restore times link does not restore them. Also, cannot update any apps from the App Store. How do I get back my purchased ringtones and alert tones?

Greetings EmmsieK13,
It sounds like you were trying to connect to the App Store when there were some system issues.
You can check the status at
Apple - Support - System Status
Note you can scroll back on the Detailed Timeline by clicking the back button to see some previous days.
Since the systems show they are up now, please try again and see this article for restoring your alert tones and ringtone purchases.
Restore missing tones on your iPhone, iPad, or iPod touch running iOS 8.1.1 - Apple Support
There's a section for "Restore your tones from the iTunes Store".
Thank you for visiting Apple Support Communities.
Nubz

Ringtones disappeared don't want to purchase again

Hi.
I just wondered if anyone could point me in the right direction of who to contact about missing ringtones.
I have have recently upgraded my phone from a 3GS to 4 and transferred everything over on iTunes. Everything went well accept for my purchased ringtone which has now disappeared from my iTunes account and I can't find anywhere.
I tried going onto iTunes to see if I could reinstall but found I would be charged again. I know it might be silly to moan over a 99p charge but I don't want to be charged twice for something that is not my error.
Can someone please point me in the right direction?
Thanks
Steph
Sorry if this has been asked before but I am new to this site.

Alright step by step. You're logged in. You see your email adress at the top right under search music store. you click the email adress and enter your password. YOu hit enter and you see your account info. The first line you see says iTunes Plus: (Disabled or In USe) To the right of that you should see a manage iTunes Plus button. Click it. Now unclick to box and there you go. hope that helps theo.

HT203167 some of my purchased ringtones have disappeared, how can I get them back?

I purchased a new iphone 5 yesterday and was able to load all of my files onto it, or at least I thought I had. This morning I realized some of my purchased ringtones and text tones were missing. Naturally, I figured they would be available for redownloading in the itunes store just like I've done hundreds of times before, but in the purchases area, it says all of my purchases have been downloaded. I don't think I should have to pay for these ringtones again. Is there something I'm missing? Is there someone I can complain to from iTunes? Please help.

Unfortunately, this is exactly what is supposed to happen. Tones are not part of the Cloud, it is your responsibility to back them up.
If you are lucky, they may get regranted or something, depending on age etc. Try iTS and see what happens.
iTunes Store Support
http://www.apple.com/emea/support/itunes/contact.html

My purchased ringtones are not showing up on my iTunes account?! Where are they??

The screen on my laptop has an internal crack so im using my mom's laptop for now. When I connected my iPhone to the computer, I couldn't do anything without syncing my phone which meant everything got erased! I wasn't too upset because I backed up everything on iCloud. Well for some reason, it didn't back up anything and I lost all my media. No biggie. I added most of the songs and apps back. I tried to add the ringtones I've purchased from iTunes but they're not showing up under the "purchased" section of my iTunes account. I don't know why they're not showing up. It's at least 20 ringtones that I've purchased at $1.29 each! Please help!!

I purchased three ringtones on my iPhone 5. They installed quickly and I was easily able to assign them to contacts. The next time I connected my iPhone to iTunes on my computer the ringtones disappeared from my iPhone. They were still showing in iTunes ringtones section on my computer. They showed up on my iTunes accounts page as being purchased too. I tried everything suggested on the forums to get my purchased ringtones to show on my phone again, with no success.
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Extra suggestion. I have been using an app from the iTunes Store named Ringtone Maker Pro. It takes songs from my iTunes library and converts them to ringtones. It does a great job. There is a video attached that shows exactly what to do step by step.
Hope this helps.

All of my ringtones were deleted on the latest update. Both purchased ringtones and ones that I made myself. How do I recover them?

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If for some reason you failed to make sure that everything was on your comuter before updating , then you will have to redownload:
Downloading past purchases from the App Store, iBookstore, and iTunes Store

Ringtones disappearance .. Please help!

I bought two ringtones from iTunes on my IPhone 5. Recently while I was syncing my phone from the computer, my ringtones disappeared ! I don't know how but it won't show up in my Purchased tab either.. Please help!!

Your not able to redownload ringtones. Contact apple to request a refund for those 2 ringtones so you can purchase them again

Re-download purchased ringtones

After upgrading to the iPhone 5, my purchased ringtones have disappeared. Is there a way to redownload purchased ringtones?

Downloading (using iOS or computer) past purchases from the App Store, iBookstore, and iTunes Store - http://support.apple.com/kb/ht2519 - enabled with iTunes 10.3 and newer; not all media formats are available in all countries (see: iTunes in the Cloud and iTunes Match Availability by Country - http://support.apple.com/kb/HT5085); apps, books (not audiobooks), music, t.v. shows, and movies (some - not all studios have permitted this). Downloading previously purchased movies and TV shows requires iTunes 10.6 or later. Discontinued items not available. For items not included in the iCloud list (e.g., ringtones), or locations or computer systems where iCloud is not (yet?) available, you only get one download per fee paid. Apple notes it is your responsibility to back up your purchases.
Select the store on the left side of iTunes.
Click on Purchased on the right side under Quick Links.
You can re-download your available previous purchases.

Purchased ringtones disappearing

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