Purchased Sketchbook Pro 6 for iPad, didn't know it was just for the computer. Can I get credit for this.

Purchased Sketchbook Pro 6 for iPad. Didn't know it was for mac. Can I get Credit for it? Paid 59.99 for it.

Not sure what you mean. The Apps Stores for the iOS Devices and for the Mac are completely separate. You cannot purchase a computer app for an iOS device or an iOS app for a Computer. There's a Sketchbook Express for iPad that is free, and a SketchBook Pro for iPad that is $4.99, but no Sketchbook in the iPad app store that is $59.99.
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HT5622 I think my granddaughter bought a $3.99 app after I put the password in for a free app. How can I find out what she purchased? Can I get credit for it? I just got an email from my credit card confirming the purchase.

I think my granddaughter bought a $3.99 app after I put the password in for a free app. I just got an email from my credit card confirming the purchase. How can I find out what she purchased? Can I get credit for it?

The password is good for 15 minutes to make purchases. You should receive a receipt in 24 to 48 hours for the purchases. There is a link to Report an issue. You could use that to start a conversation with iTunes Support about a refund.
Apple considers all sales final. But has been known to offer a one time refund. So the question is, do you want to use your one time refund on this purchase or one more expensive in the future?

Hi, my ipad mini has suddenly stopped working and I cannot turn it off or connect it to the computer, can anyone help me on this??

Hi, my ipad mini has suddenly stopped working and I cannot turn it off or connect it to the computer, can anyone help me on this??

Try this - Reset the iPad by holding down on the Sleep and Home buttons at the same time for about 10-15 seconds until the Apple Logo appears - ignore the red slider - let go of the buttons. (This is equivalent to rebooting your computer.) No data/files will be erased. http://support.apple.com/kb/ht1430
Frozen or unresponsive iPad
Resolve these most common issues:
    •    Display remains black or blank
    •    Touch screen not responding
    •    Application unexpectedly closes or freezes
http://www.apple.com/support/ipad/assistant/ipad/
iPhone, iPad, iPod Touch: Troubleshooting Touchscreen Response
http://support.apple.com/kb/ts1827
iPad Frozen, not responding, how to fix
http://appletoolbox.com/2012/07/ipad-frozen-not-responding-how-to-fix/
iPad Frozen? How to Force Quit an App, Reset or Restart Your iPad
http://ipadacademy.com/2010/11/ipad-frozen-how-to-force-quit-an-app-reset-or-res tart-your-ipad
Black or Blank Screen on iPad or iPhone
http://appletoolbox.com/2012/10/black-or-blank-screen-on-ipad-or-iphone/
What to Do When Your iPad Won't Turn On
http://ipad.about.com/od/iPad_Troubleshooting/ss/What-To-Do-When-Your-Ipad-Wo-No t-Turn-On.htm
iOS: Not responding or does not turn on
http://support.apple.com/kb/TS3281
iPad: Basic troubleshooting
http://support.apple.com/kb/TS3274
 Cheers, Tom

Can I get credit for an in-App purchase my 3 year old made?

Is it possilbe to get credit for an in-App purchase my 3 year old made?

If you mean it was purchased by mistake... you can try and get a refund...
Contact iTunes Store Customer Service:
Apple - Support - iTunes Store - Contact Us
But it is stated that all Sales are Final...
Perhaps you should consider setting some Restrictions...
Understanding Restrictions...
http://support.apple.com/kb/HT4213

HT204370 how can i get credit for an unauthorized purchase?

my 5 year old son purchased a movie on my apple tv without permission. Is there any way to have it removed from the download and get credit for the purchase?

You may have a chance here:
iTunes Store Support
http://www.apple.com/emea/support/itunes/contact.html

HT1212 Hello my kids Ipad mini is disabled, so I connected to the computer and now its asking for the passcode, which is not know. How do i set a new passcode?

Forgetten Passcode for Ipad mini, How do I reset the passcode?
Thx

You can't just reset the passcode. You'll have to restore the device.
Follow the directions in this link:
http://support.apple.com/kb/ht1212
If that doesn't work, you need to use recovery mode:
http://support.apple.com/kb/ht1808
Next time write the passcode somewhere safe for future reference.

How can I get credit for an app I didn't authorize purchase for?

My grandson always wants to download new games on his IPhone 3, but he always comes to me to download them. I always make sure they say free before I download them. For some reason I have been charged $7.41 for an app "Dark Knight". How do I get credit back on my card for this?

For some reason I have been charged $7.41 for an app "Dark Knight".
The price should be $ 6.99 USD (unless at specific state that charges tax).
How do I get credit back on my card for this?
iTUNES STORE - TERMS AND CONDITIONS
All sales and rentals of products are final.
Prices for products offered via the Services may change at any time, and the Services do not provide price protection or refunds in the event of a price reduction or promotional offering.
If a product becomes unavailable following a transaction but prior to download, your sole remedy is a refund. If technical problems prevent or unreasonably delay delivery of your product, your exclusive and sole remedy is either replacement or refund of the price paid, as determined by Apple.
However, you can see if this helps:
How to Get a Refund from iTunes | eHow
Hope this helps.

I'm having a dreadful time with unauthorized changes to my phone plan. I've been told I can't get credit for unauthorized insurance added. What kind of customer service is this?

This all started when I went to Verizon to buy a new phone. The salesperson forgot to activate the device so I had to go back to the store before I could use the phone. I told her no changes to my account but she added insurance which I didn't notice until receiving my bill today. Now I'm told I can't be credited for the charge.

As long as it's less than 3 months, if you keep calling you'll find someone who will do it.

I have two iPod videos and one iPod touch, 1st generation. The internal battery died in the iPod videos, and the memory in the iPod touch is too little to put all my songs on it. Can I get credit for any of these iPods or possible get a reconditioned iPod

?

The only "credit" from Apple for used iPods is the Recycling Program, which gives you 10% off the purchase of a new iPod (at an Apple Store).
There are third-party businesses, such as Gazelle.com. that pays for used iPods.
Apple offers "certified" refurbs, with full warranty, at a reduced price
http://store.apple.com/us/browse/home/specialdeals/ipod

How can I get credit for a movie rental that never downloaded?

I tried to rent a movie from iTunes through my Apple TV. The movie has partially downloaded, but repeatedly stops, and I have to resume the download. Many times it goes into an "Authorizing" state, but never starts the movie. Now my 24 hour period to watch the movie has expired. How can I request a credit on my account?

Welcome to the Apple community.
Select the content which is causing a problem and use the 'Report a problem' button in Your Purchase History.

How can I get credit for movie that I am unable to watch on AppleTV

I ordered to rent "The Hobbit" over a week ago to watch on my AppleTV, but every time I tried to start movie, keep getting error message and to try again later. I have tried more than 5 different times since, still unable to watch movie.

Go here:
iTunes Support
and follow the instructions to report the issue to the iTunes Store.
Regards.

Get credit for song purchased twice

How can I get credit for same song purchased twice?

Not sure what you mean. The Apps Stores for the iOS Devices and for the Mac are completely separate. You cannot purchase a computer app for an iOS device or an iOS app for a Computer. There's a Sketchbook Express for iPad that is free, and a SketchBook Pro for iPad that is $4.99, but no Sketchbook in the iPad app store that is $59.99.
GB

How can I get Mail for Exchange on my 6720 classic...

The manual says that Mail for Exchange is pre-installed. Yet, I cannot find it where the manual tells it's supposed to be. I updated to the latest fimware version a couple of months ago. So I cannot remember whether Mail for Exchange has been pre-installed before. At the OVi Store Mail for Exchange is not available for the 6720c.
How the heck can I get Mail for Exchange on my phone?

The iWork apps for a Mac and for iOS devices are different, they are different operating systems.
If your iPad was activated after 1st September 2013 (and you are using the same account that was used to activate the iPad) then you should be able to download the apps for free in its App Store app. If it was activate before that date (or you are not using the same account) then you will need to pay to download the apps.

I just purchased 2 ipod touch for my kidz. and registered them both with my email. I didn't know every text message I receive, they too would get on their IPod Touch. HOw do I change this? And do I need to contact a Representative to add them

i just purchased 2 ipod touch for my kidz (9 & 10 yr. old) . and registered them both with my email. I didn't know every text message I receive, they too would get on their IPod Touch. HOw do I change this? And do I need to contact a Representative to add their own emails....?

Can you connect to a wifi source on the device? Enable wifi in settings on the device itself. If you don't have wifi at home, there may be a local hotspot you can use for this.
The reason this happens is carriers don't want people downloading huge files that would slow their network as well as eat up your data plan.

I purchased a magazine using the Zinio app which I'd recently downloaded on to a recently purchased iPad. I received an error message at the time (can't recall the details) but have since been invoiced for the $8.99. How can I get the Magazine I purchased

I purchased a magazine using the Zinio app which I'd recently downloaded on to a recently purchased iPad. I received an error message at the time (can't recall the details) but have since been invoiced for the $8.99. How can I get the Magazine I purchased?

FOR ASSISTANCE WITH ORDERS - iTUNES STORE CUSTOMER SERVICE
For assistance with billing questions or other order inquiries, please refer to our online support page by clicking here: http://www.apple.com/support/itunes/store/. If you cannot find the answers you are seeking in our robust knowledge base, you can contact us by visiting the following URL http://www.apple.com/support/itunes/store/, clicking on the appropriate Customer Service topic, then using the contact button or email form at the bottom of the page. Responses to emails will be provided as soon as possible.
Phone: 800-275-2273 How to reach a live person: Press 0 four times
Hours of Operation: Mon-Fri: 9am-5pm ET
Email: [email protected]
How to report an issue with Your iTunes Store purchase
http://support.apple.com/kb/HT1933
How to Get a Refund from the App Store
http://gizmodo.com/5886683/how-to-get-a-refund-from-the-app-store
Canceling a Digital Subscription
http://gadgetwise.blogs.nytimes.com/2011/10/14/qa-canceling-a-digital-subscripti on/
 Cheers, Tom

Purchased Sketchbook Pro 6 for iPad, didn't know it was just for the computer. Can I get credit for this.

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