Purchased song not downloading

I purchased a song and it won't download, it says it was stopped because it was corrupted. It says to redownload it click check for purchases, which I've done several times and it still won't download... help please?!

Contact the iTunes Store customer support department through the form at the bottom of their Download FAQ web page (I recommend that you use the form, not the link in your Purchase History as they advise; that's not proven to be very reliable) and explain the problem to them.
Good luck.

Similar Messages

  • Why is my 'purchased' song not downloading?

    i keep getting a notice that i have 'one item available for download' and when i press the button, nothing happens...

    It shows that it is downloading but it doesn't show up on my music library,  it shows under "not on tihsiiPad" list.  Then I choose the song to download, it goes through the download process without an error message but still doesn't show up on my music library.

  • Purchased songs not downloaded

    I recently purchased an album on iTunes, but one of the tracks did not download.  None of the tracks on the album show up under "purchased."  How do I get the missing track?

    More info on my first post:
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    I have cliced the "Report a Problem" link on the   Purchase History page, but that link is on the bottom of the screen, under "Previous Purchaes," not under "Latest Purchases," and nothing appears to happen when I click the button.
    Has anyone else had, and resolved, this problem?
    Any suggestions would be appreciated!

  • I purchaced a song, but I received a notice that this song was already purchased but not downloaded what does this mean?

    I purchased a song, but I received a notice that this song was previously purchased but not downloaded. Doesn't this occur immediately, if not how do I do this?

    Store>Check for Available Downloads

  • Full protected or purchased songs not playing

    full protected or purchased songs not playing all the way through.

    I have deleted them and re downloaded and they still do not work!!

  • HT201272 Songs not downloading properly.

    I have several songs that i have purchased that have not downloaded properly. I only use one computer, so it is obviously authrorized. When I follow instructuions and go to my purchased songs to download them again, the button to the right I am not able to click on it.

    You need to delete the songs from your library before you are able to redownload.
    If you are still unable to redownload your purchases, then search your computer in case they are still present in the iTunes folder.

  • Some songs not downloading to my new iPhone 4 S

    After I sync I'm getting a message - 20 songs not download to your iPhone.  See iTunes for more information. 
    There is no information in iTunes.  During a sync, I've also seen a message saying you must accept a new store terms of service.  However, when I go to the phoen on my mobile or computer, I'm not prompted to do this.  In fact, I can even find a place to voluntarily accept new T&Cs.  Thoughts?
    This is happening on a new iphone 4s.  All of these songs synced fine with my Iphoen 4. 
    BTW, several of these songs are recent purchases
    - no DRM protection
    - purchased with the account that I'm syncing under
    Thanks, Michael.

    Hello Vmelo
    Note: To purchase songs from the Wi-Fi Music Store, you must also have been signed in to that account in iTunes the last time synced iPod touch or iPhone.
    More info at http://support.apple.com/kb/HT1491?viewlocale=en_US
    You may need to re-sync to re-upload the iTunes Store account info to the iPhone.

  • In app purchase has not downloaded and my credit card charged, can anyone help? App is War of the fallen

    Hi there,
    Playing War of the Fallen and made 4 seperate in app purchases over a period of 4 days my credit card was charged each time but the purchases have not downloaded. I have reported it to ITUNES with no response!!!! Everytime I try to use the in app link to Zynga Support the website never loads, what should i do?
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    You've used the "Report a problem" link on your emailed receipt? We are all just users like you and can't help, unfortunately. Keep trying to contact them.

  • HT1351 4 purchased songs not showing in my 'purchased' library

    4 purchased songs not showing in my 'purchased' library

    Try a Reset [Hold the Home and Sleep/Wake buttons down together for 10 seconds or so (until the Apple logo appears) and then release].

  • HT203167 in app purchase did not download

    in app purchase did not download. What do I do? I retstarted app. Updated app. Rebooted phone. Any other ideas?

    Contact iTunes Customer Service and request assistance
    Use this Link  >  Apple  Support  iTunes Store  Contact

  • How can I upload my songs(not downloaded or bought from ITunes) in my Mac to cloud and be able to play them in my iPad and iPhone?

    How can upload my songs (not downloaded from ITunes) in my MacbookPro to the icloud so I can play them from my IPad and Iphone?

    You can add them to your iTunes library and sign up for iTunes Match or simply use a service such as Dropbox

  • My full iTunes purchase did not download; what are my options?

    my full iTunes purchase did not download; what are my options?

    Assuming you are in a region where you are allowed to redownload your past music purchases, delete the broken tracks from your iTunes library, go to the iTunes Store home page, click the Purchased link from the Quick Links section in the right-hand column, then select Music and Not on this computer. You should find download links for your tracks there.
    If you don't see them straight away it may help to restart iTunes. While downloading selectDownloads in the left-hand column and make sure Allow Simultaneous Downloadsisunticked.
    If the problem persists, or that facility is not yet available in your region, contact the iTunes Store support staff through the report a problem links in your account history, or via Contact Support.
    See also: HT2519 - Downloading past purchases from the App Store, iBookstore, and iTunes Store
    tt2

  • Bundle purchase did not download all files

    Bundle purchase did not download all files

    Try the Store > Check For Available Downloads menu option.
    Or try clicking on your name at the top right of your iTunes and then click Purchased on the popup 
    and see under Movies/Films for downloading.

  • HT4539 I just purchased a "Bag of Gems" for $9.99 in "Clash of Clans".  The purchase did not download.  I checked my account and the $9.99 transaction has posted already.  I did the advise from  Apple Support to do software update and still nothing.

    I just purchased a "Bag of Gems" for $9.99 in "Clash of Clans".  The purchase did not download.  I checked my account and the $9.99 transaction has posted already.  I did the advise from  Apple Support to do software update and still nothing.

    Check restrictions.     Settings > General > Restrictions

  • HT201272 Some music purchases did not download on my phone. How can i download them?

    Some music purchases did not download on my phone. How can i download them?

    What do you mean 'did not download' ? Are they new purchases that you've done on your phone ? Past purchases that you are trying to redownload ? Did you get any error messages when trying to download them ?
    What you can redownload will show in the Purchased tab in the iTunes store app on your phone (music won't show there in all countries). If they are old purchases and not all music shows there then check to see if any are hidden : http://support.apple.com/kb/HT4919
    If they are new purchases and they don't show in the Purchased tab then try the 'report a problem' page to contact iTunes Support : http://reportaproblem.apple.com
    If the 'report a problem' link doesn't work then you can try contacting iTunes Support via this page : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption

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