Purchased song with explicit content while thought it was a clean version

My son purchased several songs last night and is aware that he cannot purchase songs with explicit language ..... he purchased a song that did not have an "Explicit" tag on it but does contain the "F" word which he does not want to hear or do we want to have in his music collection.
Is there a way to "delete"/refund or such this type of sale from the ITune store? How can you be sure that language such as the "F" word and others don't get into the songs that are listed if they are not flagged as containing such words?
Thanks, 4golf

4golf,
I'd use the form at the bottom this page to bring the matter to Apple's attention.
http://www.apple.com/support/itunes/store/buy_troubleshooting/
Matt

Similar Messages

Re-download purchased song with missing content

How do I re-download a purchased song which apparently completed, but download only contains 3+ minutes of song which is over 4??

Depending upon what country that you are in then try deleting the song from your iTunes library and then redownload it via the Purchased link under Quick Links on the right-hand side of the iTunes store home page on your computer's iTunes. If you aren't in a country where you can re-download music or if it re-downloads in the state then try the 'report a problem' link from your purchase history : log into your account on your computer's iTunes via Store > View My Account and you should then see a Purchase History section with a 'see all' link to the right of it ; click on that and you should see a list of your purchases ; find that song and use the 'Report a Problem' link.

I have purchased songs with one laptop, but I do not see them on my other laptop. Other music is there but no "Purchased tracks" Both Laptops run windows 7. Thanks.

I have purchased songs with one laptop, but I do not see them on my other laptop. I find my older music, but not the "Purchased" songs.
I have the two laptops authorized, out of a possible 5, so why can't I find my new songs???
Thank you for any help.

You probably cannot find them on the other computer because you did not put them on the other computer.
They will not magically appear in another location. You purchase on and only one download. it is your responsibility to move/copy/backup your music.

HT4059 I purchased an ibook by mistake, I thought I was buying an audio book. Can I return it or no?

I purchased an ibook by mistake, I thought I was buying an audio book. Can I return it or no?

All purchases are considered final, but you can try contacting iTunes support and see if they will give you a refund or credit : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page

I'm trying to re-download a Acrobat XI Pro, which I had purchase 05/13/14 onto my computer, which was recently "cleaned' and had windows re-installed. When I go to my account to access the product, there is no record of any orders. My order number is AD

I'm trying to re-download a Acrobat XI Pro, which I had purchase 05/13/14 onto my computer, which was recently "cleaned' and had windows re-installed. When I go to my account to access the product, there is no record of any orders. My order number is AD012414282. Any suggestions?

Downloadable installation files available:
Suites and Programs: CC 2014 | CC | CS6 | CS5.5 | CS5 | CS4, CS4 Web Standard | CS3
Acrobat: XI, X | 9,8 | 9 standard
Premiere Elements: 13 | 12 | 11, 10 | 9, 8, 7 win | 8 mac | 7 mac
Photoshop Elements: 13 |12 | 11, 10 | 9,8,7 win | 8 mac | 7 mac
Lightroom: 5.7.1| 5 | 4 | 3
Captivate: 8 | 7 | 6 | 5.5, 5 | 1
Contribute: CS5 | CS4, CS3 | 3,2
FrameMaker: 12, 11, 10, 9, 8, 7.2
Download and installation help for Adobe links
Download and installation help for Prodesigntools links are listed on most linked pages. They are critical; especially steps 1, 2 and 3. If you click a link that does not have those steps listed, open a second window using the Lightroom 3 link to see those 'Important Instructions'.

How do I authorize purchased songs with an obsolete Apple ID

Here's my problem...
I upgraded to Tiger 10.4.3 from 10.3.9 reluctantly using the erase and install option. I did not deauthorize my computer prior to doing this.
I have a lot of purchased songs from iTunes that were purchased using an old Apple ID (I changed my ISP after I purchased these songs...which changed my email address...which, in turn, required me to change my Apple ID). So, now when I try to play one of these songs, iTunes asks for authorization with the old Apple ID. I put in the password for the old Apple ID and it tells me that Apple ID does not exist. I try my current Apple ID and password and it tells me it is the wrong Apple ID. ...Any Thoughts?
Dual 867 mHz G4 Mac OS X (10.4.3)

Tried to authorize the songs with the current Apple ID again and now it seems to have worked. Problem solved
Dual 867 mHz G4 Mac OS X (10.4.3)

How can I work with LoaderInfo.content while loading?

I'm trying to implement the display of a loading swf into a
papervision scene, as outlined by Paul Spitzer in his devnet about
video in papervision. This requires updating a bitmapdata object to
reflect the playhead position of the swf being loaded.
In my code snippet, you can see that all I am ultimately
trying to do is trace out the object being loaded, by referring to
loaderInfo.content. But if I try to run this code, I repeatedly get
the dreaded:
Error: Error #2099: The loading object is not sufficiently
loaded to provide this information.
At 50% load, I believe I should be able to access
loaderInfo.content. Is there a better way to work with
loaderInfo.content whilst loading an external swf?
Thanks for any help.

You need Lightroom 5.5 or later (the most current version is 5.7.1). This is a free update if you have already purchased an earlier version of Lightroom 5.
Product updates

Error when trying to purchase songs with iTunes account

Hi, is anyone able to help with this.
I am tryig to purchase some songs with my iTunes account (it is inn credit by about £6) but an error keeps coming up every time i try to purchase a song or if i try to view my account details. It is as if i am putting the password in wrong but i know that i am not. I have even reset the password now 3 times and it always seems as if it has gone through successfully but then when i try to purchase a song or view my account details again, the same error is coming up.
The error message is as follows:
*'We could not commplete your iTunes Store request. An unknown error occurred (-9808) There was an error in the iTunes Store. Please try again later'*
This message has been coming up all day though. Does anybody have any idea if i am doing anything wrong or whether there is a technical fault with iTunes? I have downloaded the updated version as well so it can't be because i have the older version.
Thanks,

Welcome to AD!
The top 4 fixes to itunes error 9808 seem to be
1) Go to Start > Control Panel > Internet Options > Advanced, make sure that SSL 3.0 is checked and TLS 1.0 is checked. Also under Security make sure that the “Check for server certificate revocation (requires restart)” is unchecked. Then click ok and fire up iTunes.
2) Time or time zone not correct on your PC.
3) The culprit was Norton. Ggo to Norton’s Personal Firewall and add the program “iTunes Helper.exe” and set the option to “Allowed” (”iTunes.exe should already be in the Allowed category.)
4) Delete or cut the preferences.xml file which contains your iTunes preferences.
Close iTunes if you have it open right now. Then go to C:/Documents and Settings/username/Local Settings/Application Data/Apple Computer/iTunes. Then go to C:/Documents and Settings/username/Application Data/Apple Computer/iTunes and delete or move the preferences.xml file. For Mac users, there is only one file you must delete or move a to a new location and is located at User > Library > Preferences > com.apple.itunes.plist. Restart iTunes and it will recreate those two (or one) files with the default settings. You'll need to set your preferences back to what they were and then connect to the iTunes store.

Purchased songs with old AOL account, itunes won't play them, nor copy them

Years ago, I used my old AOL account name as my Apple/itunes login, and purchased several songs. Since then, I've changed my Apple ID, and songs I've purchased using that login play fine on my Mac, and transfer to my ipod/iphone. However, songs I purchased with the old AOL login will not sync to ipod/iphone, and when I try to play them in itunes, it comes up with "Computer is not authorized to play. Would you like to authorize", and it has my AOL name, and it asked me to enter the password (which I remember), so I enter it, but after i enter it, it says "You need to change your account to use an Apple ID." But I already have an Apple ID. Long question short: How do I make it so my old AOL purchased songs will play on my iTunes and ipod?

I was referring to the online music store. I googled and found this contact:
http://www.apple.com/support/itunes/contact.html
You should also be able to log into your account on find some means of contact or a Report a Problem link from the account or an e-mail receipt (if you still have one).

Keeping purchased songs on old itouch while adding them to new iphone4

will i be able to keep my purchased songs on my old itouch and at the same time add the purchased songs to my new iphone? if so, what are the procedures?

You can sync as many ipods/iphones as you like to one computer/library/account.
Plug in your iphone and sync whatever you like.

How can I rematch a song? iTunes Match keeps matches my music to clean versions.

I've noticed that within albums that I've bought on Amazon and imported into iTunes Match, the service will match single tracks or entire albums to the clean version.
Is there a way to remove a song from iTunes Match, then re-match it or tag it so it can re-match it to the explicit version?

I would send a list of specific tracks that have had the problem.
http://www.apple.com/feedback/itunesapp.html

I bought mmlp2 on iTunes but it didn't mention that it was the clean version and I don't want this version, I've already paid for it but is there anything I can do to get the explicit version?

As I stated above, I purchased mmlp2 on iTunes but it didn't tell me that it was the censored version, I don't want this version and it's really annoying to listen to. Is there a way that I could exchange the clean version for the explicit one or even get my money back? Thanks

Explicit versions will have 'explicit' (or a red 'E') against them in the store, if it's not labelled then it will be clean.
Purchases are considered final but you can try 'report a problem' page to contact iTunes Support and see if they will credit or refund you so that you can buy the explicit version : http://reportaproblem.apple.com
If the 'report a problem' link doesn't work then you can try contacting iTunes support via this page : http://www.apple.com/support/itunes/contact/- click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption

System Rebuild - Cannot sync purchased songs with IPOD

I recently had to rebuild my laptop, starting with the OS (Yes, it is a Windows machine . Before I did this, I copied all of my songs out of my music folder onto an external drive.
I thought that is what I would need to do. But I sense that there is more to it.
Upon rebuild, I copied all of those songs into the new my music folder. When I opened Itunes...they were all there. All 1233 of them. However, after syncing with my IPOD...it would only sync the songs that came from CD. All that were purchased are not on my IPOD. They remain in my itunes folder.
Does anyone know what I need to do? We are talking approximately 350 songs that I have purchased on Itunes...so it is substantive.
Any help would be appreciated. Thanks.

Did you reauthorise your PC after you restored Windows and reloaded iTunes? Do the songs themselves play in iTunes? For more on authorising have a look at this page:
About iTunes Music Store Authorisation and Deauthorisation

Purchased Song with Error

I purchased today a new album from Jorge Palma called Tempo dos Assassinos and when I started to listen to the tracks they have got audio error. The music has got flaws as if I was listening to a scratched CD.
I payed for this album, so I would like to know if it is possible to download the album again, but this time with the quality all the other albums i bought to this time had - High Quality. If that's not possible, I'll want my money back, please.
Hope you have got a solution for this case.
Kind regards,
Joana Frade
Mac Mini Mac OS X (10.4.8)

try reporting the problem to the iTunes Store, using the email form at the bottom of the following FAQ:
ITunes Music Store songs and albums FAQ

Sharing iTunes Store purchased songs with brother

I used to easily be able to send my brother a song file, via email, and he could open it, because he was "authorized" on my account. Lately, when he enters my password, it won't open for him. I double-checked the password and it should work correctly.
Anyone know what else it could be? He should be authorized.

Are you serious? I thought I could have authorized people on my "list" who I can share it with.

Purchased song with explicit content while thought it was a clean version

Similar Messages

Maybe you are looking for