Purchased Song with Old Email Address
I purchased some songs under an OLD email address and have since changed to comcast emal and now the songs need authorized to play. All the songs purchased with the OLD email needs authorized. All songs purchased with NEW email address play fine. I have aurthorized the OLD email sngs and it shows that it went through, but, when I actually try to play it, it says I still need to authorize the song. I'm stumped.
Any suggestions?
Thanks
JBR
They would convert the AOL Account into an Apple ID. It's still be that same account, but wouldn't be associated with AOL. You couldn't merge it with any other accounts.
You'd have to email them here for them to do such:
http://www.apple.com/support/itunes/store/browser/
Similar Messages
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Recently I have switched out computers and had copied/ transferred my I ITunes library to the new computer and encountered problem. Many of the songs in the library were purchased from my old email address of that I no longer use nor did I remember the old password in order to authorize playing from the new computer. Request advice/assistance to where I am able to play songs acquired through lost password?
This is a user to user tech support forum. Posting questions and getting responses here is the extent of the support.
If you want phone support, call Apple and pay for it.
Posting your phone number of a public forum is not smart, I have asked the moderators to remove it. -
I purchased music on my computer with old email address, same computer new email address, but I get play music becasue it tells me computer not authorized...how do you authorize???
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I'm really curious how to fix this. I've got quite a few purchases from years back that I'd like access to, but I can't authorize using my new email/iTunes or my old email (the one used for the original purchases).
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V 7.0.2 - Unauthorized to play music purchased with old email address acct.
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Any advise is appreciated.I'm sorry that I have no solution to offer but I do have the same problem. Apple pointed out to me that I need to aothorize my computer using my previous account information (AOL) but that didn't work. Very annoying to have to do this when upgrading software. I will think twice before upgrading again or before buying from iTunes for that matter.
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When I try to sync my iphone OR if I click on a song within itunes to play through the computer, a sign in box pops up saying that this computer is not authouized to play this song would you like to authourze it. The problem is that the email address in the pop up box is an OLD email, that really and truly is not connected with iTunes any longer - and I don't have access to that one any more. I have gone to preferences and checked and the new email is there and so I authorized the computer with that one (for the 10th time) and it says that it was sucessful, BUT when I try to play that song OR sync the iphone again - I get the same pop up box asking for the computer to be authorized again....WITH THE OLD EMAIL ADDRESS. How can I get it authorized to play ALL my music with the new email address (which works for a lot of the music - but not all)?
Have you tried to deauthorize your computer (via the Store menu), then re-authorize it?
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Logged into the cloud with a different email address and now I can't download my old apps as they are under an email address i no longer use, and is not recognizedHello Chief Weasel,
The article linked below details how to go about changing the primary, alternate and notification e-mail addresses used with your wife's Apple ID.
Primary email address
Every Apple ID account has one primary email address, and that address is your Apple ID. When you create an Apple ID, you enter the primary address to use as your Apple ID.
Your primary address is also the contact email address for your account. Check it regularly, because it receives email that you need to manage your account. For example, before you can use a new or changed Apple ID, you need to verify it as directed in a verification email that Apple sends to that address. Didn't receive the email?
Manage your Apple ID primary, rescue, alternate, and notification email addresses
http://support.apple.com/en-us/HT201356
Cheers,
Allen -
Songs from old email address can't be authorized
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I've tried authorizing from administrator, resetting password bla bla.I've tried everything on support sites to get songs to play from my old email address. They ask to be authorized one by one and I don't know the password from the old email address. When I try to reset the password it doesn't even recognize my birthdate. I can't even call a tech support number or get an answer to a chat or email. I bought all those songs and now itunes basically has stolen them from me - feeling like calling a lawyer.
I've tried authorizing from administrator, resetting password bla bla. -
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My wife has changed her email and the old email address is no longer functional. How does she change the email address that is linked to her Apple account and therefore the iTunes store and give herself a new password if necessary?
Hello Chief Weasel,
The article linked below details how to go about changing the primary, alternate and notification e-mail addresses used with your wife's Apple ID.
Primary email address
Every Apple ID account has one primary email address, and that address is your Apple ID. When you create an Apple ID, you enter the primary address to use as your Apple ID.
Your primary address is also the contact email address for your account. Check it regularly, because it receives email that you need to manage your account. For example, before you can use a new or changed Apple ID, you need to verify it as directed in a verification email that Apple sends to that address. Didn't receive the email?
Manage your Apple ID primary, rescue, alternate, and notification email addresses
http://support.apple.com/en-us/HT201356
Cheers,
Allen -
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Content is forever tied to the Apple ID that bought it. Apple does not transfer content from one Apple ID to another. Apple does not merge Apple IDs. You will never be able to access your content bought with another Apple ID with a new ID. You need to revive the old Apple ID by changing the email address associated with it;
http://support.apple.com/kb/HT5621 -
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fixed
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