Purchased songs GONE!
the other day i noticed that i was missing a few songs in my library. looking into it a little more, i noticed i was missing entire albums! i looked into the "purchase" tab in iTunes and the songs weren't in there either. i clicked on one of the songs that i have already purchased to buy it. in the past when a similar situation like this came up, after clicking to buy the app/song, a pop-up would appear and say that it was already purchased and would just download. unfortunately, it just bought the song.
how can i either get my money back or redownload the songs that ive already purchased??? we're talkin like $40-$50 worth of music here (that i know of).
iTunes 11.1.1
If you haven't changed countries since buying them and if the versions of the songs are still in your country's store (rights-holders occasionally remove them) then you should be able to redownload them via the Purchased link under Quick Links on the right-hand side of the iTunes store homepage. If they don't show there, and they are still in the store, then check to see if they are hidden : iTunes Store: Hiding and unhiding purchases.
If the versions of the songs are no longer in the store then you won't be able to redownload them, in which case do you have copies of them anywhere e.g. on an iOS device or on your backup of your downloads/library ?
Similar Messages
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HD wiped, iTunes not showing purchased songs
So, I always thought that iTunes kept track of your songs by your account? I first got my Macbook, and I started up my iTunes account, purchased a few songs, and downloaded everything from my ipod to my computer.
This wouldn't be such a problem had I put everything I purchased onto my ipod, but I didn't.
I later had some HD problems, and eventually had to have the full thing wiped off. When I got back on iTunes, I signed onto my account, but my entire library was empty. Are all my purchased songs gone forever?Store policy states that downloads are ONE TIME DEAL & it's the USER'S RESPONSIBILITY to BACKUP important files. Now, if you have your missing purchases on an iPod, iTunes should detect that those purchases aren't present in iTunes & allow you to transfer iPod>iTunes.
Message was edited by: StarDeb55 -
just had my ipod replaced my apple as there was a fault with it but now all my purchased songs have gone is there anyway off gettig them back and no i didn't back them up before it broke....
If you are the USA and using the latest iTunes you can redownload most iTunes purchased via the iCloud beta:
Downloading past purchases from the App Store, iBookstore, and iTunes Store
Otherwise you can contact iTunes and they MAY allow a redownload. To contact iTunes see:
Apple - Support - iTunes -
IPod name ghosted in list; songs gone; can I retrieve from Purchased list?
After I updated my 2GB nano's iTunes software (and wiped everything out) I figured it would be a piece of cake to restore the songs. WRONG!
Not only is my iPod's name ghosted in the folder list but when I try to import or export songs from my hard drive file I receive a "nothing to xxport" message. The ONLY place I can see my songs is in the Purchased area of the Music Store.
Resetting the iPod didn't help.
Is there any way I can "reinstall" my purchased songs? Or at least get the nano to "see" my iPod's name in the folder list again?
Many thanks.
Dell Windows XPIt is probably not wise to leave your e-mail and phone number on a public forum.
It has always been very basic to always maintain a backup copy of your computer. Use your backup copy to put everything back.
You purchase one download only.
If for some reason you have failed to maintain a backup ( not good), then you can transfer itunes purchases from an ipod: File>Transfer Purchases -
Computer crashed, ipod synced to new computer, purchased songs are gone.
My computer crashed. I used EphPod to download my ipod mini onto the new computer. It looked like all the songs were transfered so when I went to resync it in Itunes, I clicked "erase and resync". Then a window popped up saying that some songs wouldn't be transfered because the computer was authorized to play them. I clicked resync anyway since I have no way to deauthorize the computer that crashed. I thought EphPod had downloaded the purchased songs. It didn't. Is there any way I can retreve my purchased songs? Are they stored in my Itunes account or something?
Thank you for your help.The policy on lost purchases is that you have to pay to download them again:
"Once a Product is purchased and you receive the Product, it is your responsibility not to lose, destroy, or damage the Product, and Apple shall be without liability to you in the event of any loss, destruction, or damage."
You could try contacting the iTunes Music Store Customer Service and you might be able to persuade them to sanction a second free download. There have been occasional reports in the iTunes forum of this happening, however just be aware that they are not under any obligation to do so. If you click on any of the links on this page you'll find a space at the bottom to email your query: iTMS Customer Service -
My purchased songs do not show up in my 'purchased' page on the itunes sotre.
I've purchased a number of songs from itunes, and upon reformatting my computer I lost all of them. I followed all the steps I could find on the apple website, however my itunes (at the current version) seems to differ from what support on the website tells me; See the link below.
http://i.imgur.com/T25VU.jpg
I contacted support, and I recieved an email telling me they had "posted the missing items to your download queue and they are waiting to be downloaded at your earliest convenience." Now, the problem was that upon redownloading the songs, my computer suffered another critical failure, which resulted in needing to be reformatted again. The problem presented itself, so after trying all steps I could to get my music back, I contacted support again. I recieved an email containing the following;
"I looked at your account and saw that on 09/14/2011, the iTunes Store made an exception and allowed you to download your purchases again. However, because your songs gone missing, I have decided to make a Second--and Final--exception for you.
Please note that Apple does not offer protection for the loss of data from your hard disk, so I recommend that you back up your iTunes library as soon as possible and thereafter on a regular basis."
This seems to be the opposite of what the itunes website tells me, see the following link;
http://support.apple.com/kb/HT2519
Additionally;
http://support.apple.com/kb/DL1103
I feel very disatisfied with this contradiction between the iTunes support and the iTunes support website, as well as extremely decieved if I am in fact unable to download my purchases.This seems to be very misleading. When I looked for assistance regarding my downloads and iCloud (see the two links I posted) I found nothing saying it was exclusive to the US.
http://www.apple.com/icloud/
When I found this, I still struggled to find any evidence that it was US only, until down the very bottom of the page;
"Some music features of iCloud are available in beta now in the U.S. only and require iOS 4.3.3 on iPhone 3GS, iPhone 4 (GSM model), iPod touch (3rd and 4th generation), iPad, or iPad 2, or a Mac or PC with iTunes 10.3 or later"
I feel extremely mislead. Especially given in my initial correspondance with iTunes support, nothing of this nature was mentioned.
http://i.imgur.com/YUgab.jpg
Indeed, in my second response form iTunes support, I was still not provided with any information regarding why my store page and profile differed from that of the apple website.
http://i.imgur.com/YUgab.jpg
Had I been given this information immediately, I would have been able to make different decisions based upon that knowledge, and saved myself a great amount of time and hassle.
Now I find myself asking why I would bother buying music on iTunes at all? As a student, I have an extremely tight budget and bought songs only when I could REALLY spare the cash, if I found the artist exceptionally good. I'm wondering why I would even buy music on iTunes, if it doesn't provide basic the download managing software that it implies, and even outright says that it does (with an exception that I struggled to find).
While I do understand that this mainly my fault for not digging through dozens and dozens of web pages (well, I did, but not the right ones apparently) I feel extremely disatisfied with how I have been decieved and wasted money I otherwise wouldn't have spent.
From this point on I'll only be buying music CD's and DVD's, or buying from online retailers that DO offer proper download management and redownloading.
Thank you for your quick response, roaminggnome. At least from this point I can make much more informed decisions. I guess my next question is if it is possible to refund my purchases from iTunes, so I can purchase some form of media that won't become corrupted when my computer decides to throw another fit : \
Just an additional side-thought. Isn't the act of backing up (copying) music against the law in some areas? Doesn't it fall under piracy laws in some countries? I'm probably wrong there, but for some reason that rings a bell for me, given it's the reproduction of digital media. -
Where on earth has the wish list purchase button gone?
Where on earth has the iTunes wish-list purchase button gone?
K^2 wrote:
There is no "buy" button. It only lists sharing with a friend or posting it on social media. I have no idea how to buy songs in my wish list.
It does not actually say "Buy." You just click on the price. -
I have paid for itunes match and have now lost all my music off my iphone except what I paid for from itunes, 964 songs gone into the cloud. Can anyone help please?
Enabling iTunes Match does not delete music from your computer. Why do you think it is now not in the iTunes library if it was before? If all of your music was in the iTunes library then it is also now in the cloud if iTunes has completed it's scan and all the music meets the match requirements. Enable the iCloud Status column in the iTunes browser by switching to Song view and pulling down View > View Options. Select iCloud Status then close the small window. Sort on the new column. Your music should be listed as "purchased," "matched" and "uploaded." Some tracks may be "ineligible." Post back and let us know.
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I am facing issues with my music on my iOS device. I have five devices connected to my apple id. And out of which a Windows Machine and iPhone is not able to sync the purchased songs on the the Windows machine and the iPhone. The iPhone4 shows the songs are not supported and on the Windows Machine the songs do not play completely. Can anyone advice what could have gone wrong ? Because rest of the devices are synced to MacBook and they are able to sync the content normally. I have even subscribed to iTunes Match but the problem is still not fixed.
Firstly... a little Clarity...
Devices refer to iDevices... iPod... iPhone... iPad. .. Not Computers.
Authoriation applies ONLY to Computers... of which there is a Limit of 5 per Apple ID.
If the issue is with iTunes on your Windows Computer... Perhaps you need to Re-install iTunes...
See Here... to Uninstall and Re-Install iTunes...
http://www.apple.com/support/itunes/install/ -
I recently purchased songs from itunes via my pc and I dont know how to get them onto my iphone? When I click the sync button it says I will lose all the music currently on my iphone.. Help
If you're syncing with a different iTunes library than the one you previously synced with, then there is no way around it. You're gonna loose the old data. The only way round it would be to make sure that all the music files on your iPhone is also in your iTunes library. If you still have access to the computer with the old library, you could copy the files on to an external harddrive, and then import them into your new iTunes library.
If it is in fact the same library, then the music currently on your iphone, is also in your itunes library. Just make sure that the artists/albums/playlists, or whatever you sync contains these tracks, that you allready have on your phone and don't want deleted. What i do is, i create a playlist specifically for my iPhone, and i set it up to only sync with this playlist. Whenever i hear a track from my iTunes library or buy a new track that i want on my phone, i just drag it to this playlist and next time i synchronize, it's there without deleting anything else. -
How do you get back your purchased songs after you have restored your ipod?
hi my name is meagan i just restored my ipod and all my (purchased songs , videos , etc.) are gone and i just called the apple hot line and they told me this would be the best way and that you guys can help get my purchased songs back this would be greatly appreciated:) please let me know as soon as possible
Hi Meagan,
If you have sync'd / transferred the songs to iTunes prior to the restore (they would be listed under iTunes Store or within your library if so) then you can easily sync these across. If, however, you don't you will need to get in contact with iTunes Store Support so as that they can look at possibly reauthorising a download of them for you.
As an aside, with any purchases you ever make regularly backup and transfer the purchases from your device to your computer. That way you shouldn't lose them -
Computer authorized, purchased songs won't sync...
I just recently reinstalled iTunes back on to my computer (Windows Vista) and now the purchased songs will not transfer to my iPod. I keep getting asked to authorized my computer. It says I have successfully authrized it but the songs still will not sync. Please help
Levin,
It is my understanding that iTunes stores a file on your computer that helps to 'unlock' your purchased music. It seems like I've read also that the location of this file has gone through some changes with updated versions of iTunes. I think that it's possible that you may have upgraded, you had problems, you uninstalled, and then installed an earlier version of iTunes. And it is this earlier version that may be expecting this particular file to be in a particular place. I am really not sure, however.
So, I would send a note or call Apple to get a fix. iTunes probably has a record of your purchases.
You can offer feedback for iPod issues <a href="http://www.apple.com/feedback/ipod.html>here</a> and for iTunes issues <a href="http://www.apple.com/feedback/itunes.html>here.
Telephone numbers are here -
My son deleted the music from my Ipod. I pulled up my Itunes on a new computer with windows 8 and pluged in the Ipod and my music reappeared. However, I then purchased new music and the new music would not download. I am not sure what I did but now the new music is on my ipod and all the old music is gone. When I am in my itunes account all the songs are selected and when I hit sync it is still only syncing the newly purchased songs. How can I get my entire library back on my ipod?
So you also rebooted your router correct? Does the iPod still connect okay to other networks?
B-rock -
Please can you help me to get my songs back. I have no access to the computer I backed them up on. Obviously I have purchased alot of songs therefore would appreciate it if I could get them back.
ThanksAll iTunes content on your iPhone - all music, movies, tv shows, and apps should be in your iTunes library on your computer - the computer used for syncing your iPhone with, and your iTunes library should be included with your computer's backup along with all other important data.
You get the songs back with the computer where the songs are located with your iTunes library.
If the computer is no longer available or accessible and you didn't include your iTunes library with your computer's backup, your purchased songs are gone - unless the songs purchased from the iTunes store are available on a previous iPhone that is available and working. -
when I purchase songs Itunes shuts down.also when I try to update I tunes I keep getting an error message that says failed to download
I appreciate your response but not sure now if it could have been anything in that answer because.......
This problem appears to have gone away, not sure why but I have a possible theory. This is only a theory on my part as I'm not knowledgeable on the inner workings of Firefox. When I installed Firefox 18 it had all the automatic updating options turned on by default. By the time I turned them all off, I'm assuming it had started to download updates for all the plugins and addons, like java, quicktime etc. etc. etc. even though I hadn't personally initiated those downloads and updates. My theory is that once those downloads had started, even though I had turned off the automatic updating, it was going to continue downloading the updates that had started and was not going to stop until it had done so.
I do not disable the anti-phishing and evil website detection stuff but I seriously doubt the updating for those items would have consisted of 89 megabytes of data but I could be wrong.
So for now, I'll close this out and mark it solved and continue to monitor to see if I have any more "weirdness" go on.
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