Purchased songs unretrievable

Hello! I recently have been having unidentified issues with my laptop. After shutting it down late one night, I woke the next morning, turned it on, and found the settings reverted to factory status. THe iTunes program was still installed on the computer, but it was completley emptied. After plugging in my 40G video iPod, all songs but those purchased were deleted. A week later, after shutting the computer down, I awoke and after turning it on, found the settings back to before they were previously deleted. All the songs I had purchased throughout the week are now gone. I have tried retrieving them by logging in to the iTunes store under "retrieve purchases", but it said that I had not purchased any new songs. I did not get a chance to place them on my iPod before they were deleted. I have the reciepts for them, and do not wish to buy them again. Thank you for any advice you can give!

Jenny, I know you are pretty stressed out already with a new laptop that is acting all wonky. I need to offer a piece of advice, you REALLY need to begin a regular backup program for your music & probably everything else on your system. Do not rely on your iPod as the sole backup for your music.
Store policy states that downloads are a one time deal & it's the user's responsibility to backup important files. All this being said, pick the appropriate link from the iTunes store customer service link below. E-mail the store, politely explaining what your situation is, & that you would like to be granted a waiver to re-download your purchases. The store has been known to make one time exceptions to their policy. If you are fortunate to be granted a re-download, PLEASE BACKUP your files as I can promise you, if this happens,again, you will not be allowed another re-download. Good Luck!
http://www.apple.com/support/itunes/store/

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HT201272 I purchased songs from iTunes Radio on my iPhone, but now the only place they will show up is in the iTunes Store app on my phone, even after syncing to my computer a million times, the songs do not show up in my library or anywhere else.

I purchased songs from iTunes Radio on my iPhone, but now the only place they will show up is in the iTunes Store app on my phone, even after syncing to my computer a million times, the songs do not show up in my library or anywhere else. My phone is not syncing properly, I wanted to add another playlist to it that I created on my Mac. I pluged in my phone and made sure the playlist I wanted to add was checked to be on my phone when I synced.
The playlist I wanted to add was "Country." It is clearly checked. I also wanted to add the "Recently Added" playlist, which I also checked before sycing. Currently, my phone only has the "Purchased" playlist and my "All Songs" playlist on it. When I hit sync, iTunes added another playlist automatically added another playlist to the list above and checked it. It was titled "ALL SONGS 1" and had ten fewer songs in it than the playlist I had created, "ALL SONGS" had. This playlist, however does not show up on my phone after syncing, nor does "Country" or "Recently Added." (Every time I sync, another playlist is created as "ALL SONGS 2, 3, 4, etc.") One of the songs (I have not, yet checked the other songs) that I purchased from within iTunes Radio shows up in the "ALL SONGS 1" on this screen:
But does not show up anywhere else. This playlist does not show up anywhere but the two screens above. The ALL SONGS 1 or 2 playlists do not show up here:
When I search for those song in my library, it shows that I do not have them:
But if I go to the iTunes store, I get the play button and not the price of the song:
This is what things look like from my phone's side of things:
"Summertime Sadness," one of the songs I bought from iTunes Radio, does not show up in the iTunes store under purchased "All" or "Not on This iPhone"
But, it does show up under "Recent Purchases"
Also, this is what playlists are on my phone after syncing a million times:
Only what was on there before I started any of this. "Summertime Sadness" and the other songs I bought from inside iTunes Radio, do not show up in either of these playlists. Please, help me.

Hi Petrafin,
Welcome to the Support Communities!
The article below may be able to help you with this.
Click on the link to see more details and screenshots.
You can download your purchases directly to your computer.
Downloading past purchases from the iTunes Store, App Store, and iBooks Store
http://support.apple.com/kb/HT2519
Cheers,
- Judy

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This was the first purchase I made.

Are you following these instructions?
iTunes: Syncing media content to iOS devices and iPod
Where is the lock icon on the screen?

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All my purchased song from iTunes are not playing complete (iPod and computer with Windows Vista), unexpectedly stops and continues with next song. What am I doing wrong?

Are the songs playing whole in iTunes? if not download them again.
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http://support.apple.com/kb/ht2519
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My purchased songs don't show up on my iPod

I have one of the first generation iPod Touch. I've purchased songs and they show up on my music in iTunes but even after synching they don't show up on my device. Can't figure out how to get them there. Any ideas? Since Apple change the version of iTunes I can't figure out how to synch after i buy something so usually end up disconnecting my device, reattaching to my computer and then it synchs. Apple support have been absolutely of no assistance.

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Usually, you need to play at least a part of songs purchased from the iTMS within iTunes to authorize them. They won't copy to your iPod until you do this.
How to transfer Purchased Music from iTunes to your iPod
iTMS Song and Computer Authorization
If you've played & authorized them in iTunes and they still skip, try this. De-authorize the computer in iTunes/Advanced menu, then re-authorize it. You re-authorize it by playing one of the songs purchased from the iTunes Music Store within iTunes. It should ask you for your Apple ID and password, and then the computer will be authorized again. Sync your iPod with iTunes, and those songs should play on the iPod once again.
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Purchased songs unretrievable

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