Purchased subscription to Creative Cloud Student Plan four days ago and it still hasn't processed it. It says "We are unable to load all your plans

Also, how would I go about downloading certain products like Premiere, After Effects, etc

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Similar Messages

  • Why am I seeing this message when I try to access my Creative Cloud account - 'We are unable to load all your plans & products. Please try again.'

    Why am I seeing this message when I try to access my Creative Cloud account:
    'We are unable to load all your plans & products. Please try again.'
    I want to see which products are included with my CC subscription - e.g. do I have a Prosite portfolio website or would I need to pay for an additional subscription?
    Is this a temporary site issue or an on-going problem?

    Please refer here with information https://forums.adobe.com/thread/1499014
    -and try some steps such as changing browsers and turning off your firewall for downloads
    or
    A chat session where an agent may remotely look inside your computer may help
    Creative Cloud chat support (all Creative Cloud customer service issues)
    http://helpx.adobe.com/x-productkb/global/service-ccm.html
    Regards
    Rajshree

  • PC/Win 64bit/Creative Cloud " We are unable to load all your plans. Please try again" error message

    I've just signed up with CC on my Win PC 7/64bit and when I log on to my Adobe account I get this error message, "We are unable to load all your plans & products. Please try again.
    Just below it I get the correct:  Creative Cloud Membership/One Year
    Any way to solve this error message?

    Thank you for your reply. I appreciate the generic list of hardware/software/browser problems, but that's a lot to go through for what seems to be a simple problem. Not all of the info listed in your link applies to my problem, so I will provide only the info that is relevent.
    1. See attached photo of Error message found in Chrome Browser.
    2. I do not get the error using the FireFox browser.
    3. My hardware works with CC because I previously had a Cloud account for one year and all the software downloaded and worked perfectly.
    4. My system is Windows 7, 64bit with 12GB of Ram Memory. I have plenty of space on my 1TB C drive
    5. I am able to download CC software, but now when I open up an application (Premiere Pro, to be precise) it says it cannot verify my account.
    6. It appears that the issue isn't my hardware or operating system, but a problem with my online Adobe account which is paid for and listed (as you can see in the screenshot).
    Can you help solve the problem?

  • I ordered the 'Creative Cloud" student version two days ago, but yet it only appears as the test version, though I already paid for the the first month. What can I do?

    I ordered the 'Creative Cloud" student version two days ago, but yet it only appears as the test version, though I already paid for the the first month. What can I do?

    Burakymz for information on how to resolve the connection error preventing your membership from being authorized please see Sign in, activation, or connection errors | CS5.5 and later.

  • I purchased a Lightroom upgrade (4 to 6) four hours ago and can still not download it; purchase order not recognized

    I purchased a Lightroom upgrade (4 to 6) four hours ago and can still not download it

    Hi there
    Occasionally orders are reviewed manually during US business hours.  We would expect your order to be released within 8 hours.
    Sorry for any inconvenience caused.
    Kind regards
    Bev

  • What;s this warning mean:  We are unable to load all your plans

    When I go to the Plan page for my account. It shows one plan but not any more and this warning:
    We are unable to load all your plans & products. Please try again.
    No explanation of what to do about it.

    Creative Cloud chat support (all Creative Cloud customer service issues)
    http://helpx.adobe.com/x-productkb/global/service-ccm.html

  • "We are unable to load all your plans & products"

    In Manage Accounts, instead of a list of products (I'm a Creative Crowd member) I always get the error message: "We are unable to load all your plans & products. Please try again.” Does that mean I'm not properly registered and won't get updates etc?

    Hello JohnSyd,
    The following host/port combinations may need to be white listed when logging in with an Adobe ID to download, install, the product using creative cloud Desktop app.
    Address
    Ports
    ccmdls.adobe.com
    443
    ims-na1.adobelogin.com
    80
    443
    ims-prod06.adobelogin.com
    443
    na1r.services.adobe.com
    80
    443
    prod-rel-ffc-ccm.oobesaas.adobe.com
    443
    prod-rel-ffc.oobesaas.adobe.com
    443
    lm.licenses.adobe.com
    80
    443
    ccmdl.adobe.com
    80
    swupmf.adobe.com
    80
    swupdl.adobe.com
    80
    acp.adobeoobe.com
    443
    interaction.adobe.com
    443
    Please try and check.
    Loveneesh.

  • We are unable to load all your plans & products. Please try again.

    I'm trying to change the billing information for my account but no matter which browser I log in with, I get the following message in my OVERVIEW tab, under Plans & Products:
    We are unable to load all your plans & products. Please try again.
    Even if I click the View All button I get the same message in the Plans section.  This is driving me insane.

    Hi there,
    Sorry for the frustrating experience.
    Could you try a new browser or clear the cache/cookie of the browser your are using and then try.
    You may also reach out Contact Customer Care to change the billing information.
    ^Ani

  • If I buy creative cloud student plan, can I use the software on multiple computers. I have 2 laptops for school.

    If I buy creative cloud student plan, can I use the software on multiple computers. I have 2 laptops for school.

    Creative Cloud Help | Creative Cloud / Common Questions
    Can I use the software I download from Creative Cloud on more than one machine?
    Yes. Creative Cloud desktop applications can be downloaded and installed on multiple computers, regardless of operating system. However, activation is limited to two machines per individual associated with the membership. See the terms of use for more information. Learn how to deactivate a Creative Cloud license on a machine.

  • Paid my subscription for Creative Cloud Student and when I sign in, I can only use the trial versions?

    Paid my subscription for Creative Cloud Student and when I sign in, I can only use the trial versions..
    What do I do?

    Sign in, activation, or connection errors | CS5.5 and later
    Mylenium

  • Having trouble to join the Creative Cloud Student Plan

    I've been trying to join the Creative Cloud student plan, but after i provide all my personal information like address, college name, credit card etc and confirm that i want to join it, the website shows an error message and tells me to try again. How should i proceed?

    John, the error message was basically:
    "There was a problem processing your request, please contact our Customer Service team on the number 0800 8921704 for assistance." (translated)
    ''Houve um problema ao processar o seu pedido, entre em contato com nossa equipe de Atendimento ao cliente no número 0800 8921704 para obter assistência.'' (original in portuguese)

  • I started a creative cloud student membership but Premiere Pro and After Effects are not in the app

    I started a creative cloud student membership but Premiere Pro and After Effects are not in the app and won't download from the adobe website, all that happens is that the creative cloud app opens and sends me to the list of programs available for download which still do not contain Premiere Pro and After Effects

    Premiere Pro and After Effects are 64 bit only apps.
    They require a 64 bit computer and a 64 bit operating system.
    If you're running Windows 7 32 bit or Windows 8 32 bit then you will not be able to download, install or run Premiere Pro or After Effects.
    See http://www.adobe.com/products/creativecloud/faq.html#desktop-products
    Which desktop applications in Creative Cloud require 64-bit operating systems?
    With the new CC apps, most of the pro video and audio applications now require 64-bit operating systems to run. These native 64-bit applications include Adobe Premiere® Pro CC, Adobe Audition® CC, After Effects® CC, Prelude® CC, and SpeedGrade® CC. Flash Professional CC, Photoshop CC and Lightroom® also require 64-bit on Mac OS.

  • I purchased the creative suitte for teams 4 days ago and still waiting the activation to download de package, on my account still appear a message saying (pending) And the payment was do correcty. I didn't receive any information about it.

    I purchased the creative suitte for teams 4 days ago and still waiting the activation to download de package, on my account still appear a message saying (pending) And the payment was do correcty. I didn't receive any information about it.

    Moving this discussion to the Creative Cloud forum.
    360medlink if you are facing difficulties with your account then please contact our support team directly at Contact Customer Care.

  • I purchased a monthly pack and havent been able to use it. I have been getting charged for 3 months now and I still get an error message saying "unable to load all your plans". How do I re-install or dowload and get my last 3 payments reimbursed?

    I purchased a monthly pack and havent been able to use it. I have been getting charged for 3 months now and I still get an error message saying "unable to load all your plans". How do I re-install or dowload and get my last 3 payments reimbursed?

    Link for Download & Install & Setup & Activation problems may help
    -Online Chat http://www.adobe.com/support/download-install/supportinfo/
    or
    Adobe contact information - http://helpx.adobe.com/contact.html

  • When Creative Cloud updated a few days ago (Win7) it reported no installed apps. In Lightroom I keep getting messages that a new version is available. Installed it from CC and it installed without error, CC shows I installed it, but it simply fails to run

    When Creative Cloud updated a few days ago (Win7) it reported I had no installed apps.
    In Lightroom I keep getting messages that a new version is available. Installed it from CC and it installed without error, CC shows I installed it, but it simply fails to run.
    How do I get CC to find apps installed under the previous version?
    And how do I get Lightroom CC to run?
    Peter

    I still don't know how to get CC to find that I have Photoshop CC installed, but running Creative Cloud, going to Preferences and signing out, then signing in again got Lightroom CC to work.
    Since Photoshop CC is still working despite apparently not being installed things are now OK, at least for the moment. But I'm not feeling at all happy with Adobe.

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